Avoid at all costs… “Forgot” to tell me about TWO recalls on the car which could have been dangerous. Took THREE attempts to actually collect the vehicle wasting my time and annual leave - w... See more
Company replied
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Avoid at all costs… “Forgot” to tell me about TWO recalls on the car which could have been dangerous. Took THREE attempts to actually collect the vehicle wasting my time and annual leave - w... See more
Company replied
2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... See more
Company replied
Rebecca was extremely helpful, making the whole process as simple as can be. Rebecca was also readily available and helped with all my queries throughout. Even after helping me sorting a vehicle, Re... See more
Company replied
Really easy company to deal with, Rebecca Phoenix and Gareth Wardle on hand to sort things quickly and efficiently. Great communication from Rebecca even a few weeks after delivery of the car to make... See more
Company replied
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
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Leasing through iCar Leasing has been a great experience. The customer service provided by Rebecca, the Account Manager, has been really informative and responsive every time!

Reply from icarlease.co.uk
Rebecca at icarlease is incredible!
She is always on hand to answer questions and is ever so helpful. She was an absolute pleasure to deal with and I would highly recommend the company but even more so Rebecca!

Reply from icarlease.co.uk
Thank you so much Vik Zafar at iCarlease for sourcing me my lovely new car which was delivered this morning! I thought i would have a job getting a car but Vik was so helpful and gave me updates and replied to my emails very quickly.
Thanks Vik, i will be back in 3 years to get another new car with you.

Reply from icarlease.co.uk
Vik offers not just great sales service but also after sales, took me just 20 minutes to get my private plate put on whilst it takes other brokers 3-5 working days 😂 great company great people!

Reply from icarlease.co.uk
Could not recommend this company highly enough. From start of the initial enquiry, March / April 2022 to the car being delivered, December 2022, top draw. No hassle, no pressure. Rebecca Phoenix was so professional, listened and understood my requirements and no pressure to take out a lease until I was ready. Took a few weeks to get resolved, but got there in the end. Thank you ICar and Rebecca

Reply from icarlease.co.uk
Clear and timely communication. Straight forward to deal with.

Reply from icarlease.co.uk
After waiting 7 months not to receive my company car with a different company, I was really Pleased with the service and speed Katie at icarlease dealt with me from my first enquiry to me receiving my car.

Reply from icarlease.co.uk
I made an enquiry through an aggregation web site and had a response within minutes from iCarlease. It was so quick that I assumed it must have been automated, but I replied to that mail with a follow-up query and that was also responded to within minutes by Katie Bantock. Katie dealt with subsequent questions and took me through the order process which resulted in the vehicle being delivered in just over a week. Many thanks to Katie and team.

Reply from icarlease.co.uk
The team at icarlease were helpful, informative and ultimately ive leased a car from them that's great!
In addition, the lease price was really competitive.
All queries and questions were answered quickly and I wouldn't hesitate from using this company again. Thank you to all the team!

Reply from icarlease.co.uk
Great experience, delighted to have chosen icarclease.co.uk . The car arrived super speedy, and with regular contact/updates from the account manager Craig S. A true credit to the company! I’d recommend any one thinking about a lease car to reach out to this company.

Reply from icarlease.co.uk
Really good company to deal with and they always promptly replied to any queries I had. Car delivered exactly on time and in tip top condition.

Reply from icarlease.co.uk
Rebecca was very helpful understanding my requirements and looking in the market to find me the right car quickly

Reply from icarlease.co.uk
From my first interactions with iCarLease I have been impressed with the service provided. Rebecca who I have mainly been dealing with was proactive in keeping me informed after my initial order was placed and always very quick to respond whenever I had a query. Her colleague Gareth was similarly effective once my car was ready for delivery. I would certainly use this firm in the future when I next need to arrange a lease and would recommend to others.

Reply from icarlease.co.uk
Seamless experience - Vik Zafar is an outstanding professional, keeping me updated every so often; the overall experience was smooth and pleasant, from quick credit check to my vehicle being delivered on time with regular updates throughout the process. The cherry on the cake is i never had to spent time on the phone, everything was responded quickly and efficiently via email. Digitalisation of business as it should work everywhere!

Reply from icarlease.co.uk
Rebecca was great at arranging the car with a quick delivery, answered all my questions and kept me updated on the delivery process. The delivery was prompt and the new car arrived spotless. Would recommend.

Reply from icarlease.co.uk
This lease company made the whole experience so simple. I have had many dealing with lease companies before and these by far have been the best. They found me a perfect vehicle (one that was actually built) and delivered within a couple of weeks. Would highly recommend this honest and professional company.

Reply from icarlease.co.uk
Katie Bantok was amazing and so helpful in helping me find the perfect car. Very efficient and answering all of my questions straight away providing the most pleasant experience without any issues. Thank you Katie! I will definitely be back.

Reply from icarlease.co.uk
Very good service, always polite and helpful when I was chasing up my order. Very straightforward paperwork process prior to delivery, Order took longer than originally anticipated, but then again there has been a world wide shortage of new vehicles.

Reply from icarlease.co.uk
Highly recommend.
Customer service (Rebecca Phoenix) was 2nd to none.
Value for money and quick service.

Reply from icarlease.co.uk
I’m very happy with my new 420i, Rebecca phoenix was very helpful polite and professional, my car also arrive ahead of due sate which is always a bonus, will definitely be working with Icar lease in the future
Lance

Reply from icarlease.co.uk
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