Ibotta Reviews 3,948

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,280 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the app's ease of use and its ability to replace traditional coupons, helping them save money on groceries and discover new products. Some users find the process of linking store accounts and receiving rebates to be quick and efficient, with money appearing in their accounts promptly. The customer service is also highlighted by some as being responsive and helpful in resolving issues. However, some customers frequently encounter problems with the app not recognizing purchased items or correctly processing receipts, leading to missing cash back or bonuses. There are also concerns about offers disappearing after purchase and difficulties with the refund process, with some feeling the app is unreliable in paying consumers. Additionally, some reviewers express frustration with the limited availability of relevant offers and issues with scanning barcodes or updating product information.

What people talk about most

Product

Users describe ambiguous interactions with product offers, with many reporting issues where clipped items or... See more

Refund

Clients share ambiguous opinions on refund, with many reviewers expressing frustration over missing cash... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its ease of use,... See more

User experience

People report ambiguous experiences with user experience, with many finding the app easy to use and navigate,... See more

Payment

Reviewers mention ambiguous feedback about payment, with some customers reporting difficulties with receipts,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a little disappointed yesterday as I got 2 special k cereals and I couldn't get the money back because I got the family size, not the large size. They don't have the large size at Walmart! Pleas... See more

Rated 4 out of 5 stars

This rebate was excellent! But I did another rebate on 5/13/26 for Yasso Frozen Yog and Yasso I/C Sandwich that the system declined because the receipt images was from a copy because the paper at Pub... See more

Rated 4 out of 5 stars

Ibotta almost always gets it right. Though I am still missing cash from the Clorox Bleach offer from 5-22-26, as my review of this purchase is still pending. Thank you for looking at it again!

Rated 3 out of 5 stars

I find it very dofficult to get my receipt to read correctly with All offers found instead of one here or one there. I can’t be home all the time to take pictures of all the barcodes and taking the ti... See more


Company details

  1. Electronics & Technology

Written by the company

Get cash back. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in stores and online.


Contact info

3.6

Average

TrustScore 3.5 out of 5

4K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I have a loyalty account and I'm…

I have a loyalty account and I'm missing multiple rebates from Ibotta and don't have my receipt anymore I've been fighting forever 2 weeks to get my money finally got $2 of it today that doesn't include the other buck 25 that's missing I'm about to give up on shopping at food Lion with my loyalty account because you can't get your money back

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I love the fact that I got notified of…

I love the fact that I got notified of the missing money to claim on of my recent purchases. The only bad thing I have disliked is the fuel your wallet cash back. Fingers crossed I get to be one of the 10 who win the giveaway coming up. As a single mom doing her best. This is would really be helpful for my small family. Thank you for hearing my feedback.

6 June 2026
Unprompted review
Rated 4 out of 5 stars

I mainly use the app for my Walmart…

I mainly use the app for my Walmart purchases. Works great.
My bank cards are linked to Walmart, but for some reason I have to scan the receipt every time. Before the savings were automatically put on my account.
But otherwise I love the app, easy to use.

9 June 2026
Unprompted review
Rated 1 out of 5 stars

Illogical customer service option, angry app user

Made it to $29.00 on this app after quite some time. New to the app, was excited to see gift card withdrawals payout “instantly” but when I go to withdrawal, it says it can not be processed. Tried to withdrawal to my PayPal and it was rejected as well. It is NOT customer service friendly to NOT have a faster way to contact a representative by phone or chat! I have been trying for 3 DAYS!! And yes, my account is OLDER than 7 days! **** signed, one pissed off new app user!

6 June 2026
Unprompted review
Rated 5 out of 5 stars

I appreciate the quick response to my…

I appreciate the quick response to my purchases. Your team is always helpful when I'm missing cash back. Sometimes I use ibotta more than others. I don't always have extra time. I do like your app very much.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

Everytime I have items that I’ve…

Everytime I have items that I’ve clipped then snap my receipt it doesn’t show up and I have to tell it missing cash then proceed to find it Ibotta then scan my product. Why am I having to do this so often? Cause I’m sure I’m missing items myself.

4 June 2026
Unprompted review
Rated 3 out of 5 stars

I purchased enough items to get the $5…

I purchased enough items to get the $5 bonus and didn't. I resubmitted the two denied items for review even though they matched in store, after the bonus time period ended. They were legitimate offers and probably won't get the $5 now.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

Ibotta is very deceptive

Ibotta is very deceptive. Sent email and said an anniversary bonus was available, if I redeemed 3 offers by 6/3/2026. Bonus showed in my App until on was done shopping, then it conveniently disappeared after I purchased the items available to redeem. Better business bureau or whoever governs, should take a look at their practices. Rakuten is a much better option.

3 June 2026
Unprompted review

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