Thank you for your feedback. We appreciate the time you've taken to express your concerns and would like to address each point you've raised.
Firstly, regarding the testimonial videos, we're pleased to hear about the successful week of trading, especially noting your impressive £2000 gain from our free service. Our request for testimonials was intended to share such positive experiences with our community, and we assure you it was made with the utmost respect for our users' willingness to participate.
Concerning the broker, we recognize that there are mixed reviews online. It's important to us that our clients are aware of the risks involved in trading, especially when using leverage. Our detailed risk management plan and free educational resources are designed to help traders make informed decisions while understanding the potential risks and rewards.
Regarding the forex course, our records show that you have not purchased this particular product. We understand it may be challenging to evaluate its value without firsthand experience. We pride ourselves on offering unique content that goes beyond what's typically available for free, focusing on advanced strategies and insights.
We also want to address the content of some discussions within our community. Posting into the community group about your previous criminal convictions is not aligned with the positive and educational focus of our community. Furthermore, setting a bad example to fellow members by showcasing poor trading etiquette, such as posting screenshots of uninformed trades, contradicts the responsible trading practices we encourage. We had previously warned you about these issues, and in the interest of maintaining a constructive and respectful environment, our support team made the decision to remove you from the group.
Finally, we respect every member's right to voice their opinion. However, we also emphasise the importance of basing opinions on personal experience and expertise, in line with our community guidelines. This ensures that all discussions within our community are relevant, constructive, and beneficial to all members.
We're committed to continuous improvement and value your input. Please feel free to reach out to our support team if you have any further concerns or suggestions.
Kind regards
Team ANFX Support