I2ioptometrists Reviews 

351
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and knowledgeable approach, making every visit a pleasant experience. The service provided is frequently described as exceptional, with many highlighting the professional and caring attention received, often exceeding expectations. Reviewers appreciate the thorough eye tests and the extensive selection of high-quality frames and lenses, with staff offering personalized advice without any pressure to purchase. The user experience is consistently rated as excellent, with many noting the efficiency, ease, and quick turnaround times for their orders. Customer service is also frequently mentioned as first-class, with people feeling valued and well looked after from start to finish.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their welcoming, friendly, and... See more

Service

Reviewers mention positive feedback about service, consistently describing it as first-class, excellent, and... See more

Product

Users describe positive interactions with the product, highlighting the impressive and extensive selection of... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing their overall experience as... See more

Customer service

Clients share positive opinions on customer service, consistently describing it as top-notch, first-class,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mikey is an actual star as is the rest of the team at I2I. They have such an impressive selection of Brands here and their varifocals are just amazing. The staff can't do enough for you and mak... See more

Rated 5 out of 5 stars

Very helpful and professional team. After my eye test there wasn't the usual big sell but a patient and informative consultation on what i wanted, what i thought looked good and keeping within my budg... See more

Rated 5 out of 5 stars

Stephen is very thorough and highly experienced; giving me peace of mind particularly as I get older. Through the advancement in scanning and Stephen's skill; he can help identify health issues as w... See more


Company details


Contact info

5.0

Excellent

TrustScore 5 out of 5

351 reviews

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5.0

All reviews

(351)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My Go-To company for glasses and sight tests

My Go-To company for glasses and sight tests for many years now and I don't expect that to change in the years to come. Stephen, their optician, is both professional and friendly taking me through all the equipment used to test my eyes and sight and he is complemented by their floor staff who have fantastic knowledge of the frames that best suit myself taking into account my prescription requirements. 5 star company in all departments ♥

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, fast and very professional. Staff were excellent and Stephen,as usual, was first class.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Simply Incomparable Opticians

From the finest Optometrists to Sales Personnel, I find the staff at i2i Howard Street, incomparable. The selection of glasses, the care and attention across all aspects, the range of glasses and the time they take so that you get exactly what you need is exceptional

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy and excellent service

I always receive excellent service from i2i. They are friendly yet professional - from the careful and thorough eye checks to the guidance on eye wear, I always feel in safe hands. Great company.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

First class service always

I've been a loyal customer of i2i for many years. I was a customer at their first branch in Finnieston, now at Howard Street. One reason I've stayed with them all these years. Quite simply, they're top of their game. I always receive the best care and first class service. I'm always made to feel very welcome and so well looked after. I can't recommend them highly enough.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

First Rate Service

Every experience I have had in i2i with David and Mikey has been absolutely first rate. They really go the extra mile in terms of effort, time, explanation and sharing of their extensive knowledge. Will definitely buy here again.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Moscot Lemtosh

What can I say, been coming here for a few years now and each time the service received surpasses all expectations.
This time was gifted (by family member) Moscot Lemtosh frames which have to admit been eyeing for a while and the staff were fantastic in making the whole experience a memorable one.
Extremely friendly, knowledgeable and ensure you get right glasses not just any glasses. Also, recommended lenses which met my own specific requirements and not too expensive.
Highly recommend, you won't be disappointed.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Eye test with STephen at i2i

I had my eye test today with Stephen and the service was excellent from start to finish. He was professional, thorough, and took the time to explain everything clearly without rushing. The test felt very comprehensive, and I came away feeling confident and well looked after. A great experience overall and I wouldn’t hesitate to recommend Stephen and i2i Optometrists to others.

13 January 2026
Unprompted review

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