Hyrolabs Reviews 101

DO NOT BUY FROM THIS COMPANY. IT IS A SCAM. THEY WILL RIP YOU OFF.
I ORDED A PRODUCT 4 MONTHS AGO AND THEY TOLD ME IT WAS LOST IN THE MAIL AND STILL HAVE NOT REFUNDED OR SENT A REPLACEMENT.

DO NOT BUY FROM THIS COMPANY

I wished i would had read the reviews on this company i have the same exact problem,sent for size XXL,and what they sent,was for a very small person,they kept giving me the runaround i sent pictures,with me trying to put it on,could not get it up on my shoulder.After sending five emails back and forth,they said they sent me the the size i ordered but after the reviews i know now they are a scam company and i will let everybody know,there should be a class action filed against them because i am sure they have probably have ripped thousands of people off Tyke Shelley

No good. Avoid. Concept of product seems pretty good, but the largest size offered, 2XL, would only fit a child.

This company will not take returns on sale items. Fortunately for them, everything is on sale. Which means no returns. They sent me a back brace that doesn't fit and will not refund my money. Stay away; they are dishonest and in china.

Fraudulent company. Their product is $16 on Amazon. They charged $40 , size is very small and say they won’t take return as it is on sale. Don’t waste your money.

I talked my wife into letting me order (2), my size which is usually large, but I ordered X-Large and her a small. Received them in one month from the date of ordering. Both braces were kids sizes, because neither were close to our sizes. Way off !!! I too saw this product on Pinterest, and now I’m deleting Pinterest website, and out. $ 80.00 Wish we could start a clsss action suit.

The exact same thing that everyone else is writing about is my situation as well. This operation is one big fraud. Product way too small. Have you noticed there is no address printed on any email communication or even a phone number. Every communication is by email only. I even got one failure to deliver notice on one I sent. I will be letting ALL OF MY CREDIT COMPANIES know that this is a fraudulent outfit so to protect their clients they need to deny the charge.

Very shady company. When you order it states 30 day return policy. When you try to return because their sizing is waaaay off, they tell you that you bought under a sale and they cannot refund. If you argue they will offer 20% off another purchase, as if you would actually be dumb enough to purchase again!! I wear a size medium and ordered an XL brace, it barely fits! Would not recommend this company at all! TOTAL SCAM!!

Beware! This Hyrolabs Company is a scam! I am also a victim of getting a "Posture Fix" back brace and is labeled a Large, but it fits approximately like a Extra Small. They won't exchange.

I ordered a PostureFix from HydroLabs after I saw them advertised on Pinterest. I ordered an 2XL and it arrived in about 2 weeks. The size was not correct -- WAY too small! More like a child size. It did not even go around my waist. (I usually wear a L or XL in clothing). I was also not happy with the lightweight materials. I emailed the support office at Hydrolabs and all communication I received said they were committed to customer satisfaction, appreciated my purchase of their products, wanted to resolve my issue, etc. They asked for photos of the product, the QR code and other details, which I sent promptly.
In the final email I received from them they said they verified I received what I ordered however they were not able to authorize a return. They said returns were only made for items found damaged upon receipt. In addition, I purchased during a sale which made it not eligible for return or refund. They emphasized all this information was in their policies. Now I have an expensive item that I can't use that will end up in the landfill,
This whole story was repeated many times in other reviews - I'm just sorry I didn't do more research before purchasing! BEWARE!

I think think is a scam. It was way too small- like for a child and my request to exchange or return was ignored. Will call my cc company to get them involved.

I purchased a Hyro lab posture belt. In all other purchases that I have made in the last three years, I am an XL. So that’s what I ordered. It didn’t fit it couldn’t even go around my waist. I wrote the company after several emails back-and-forth they claim that I was delivered the size that I ordered and they’re not going to refund my money or exchange the item.
THIS IS RIDICULOUS!!!
The sizing is incorrect! They will not refund my money. They will not send me a new size. They will not do anything!

STAY AWAY FROM THIS THE COMPANY !!!!!!

They are corrupt.

STAY AWAY FROM HYRO LABS!!!

Less than one star. This company sent a product that has Velcro pieces to keep it together. No instructions in English. Multiple email communications with Support with a response that I got what I ordered with no attempt to resolve. The product does not look like the photo on the website. HyroLabs ProStretch has no manual pump as stated. I would never recommend this company to anyone. Product was received nearly 30 days after placing the order. Just long enough….

The product is extremely poor construction and when i emailed to have refunded, they said they wouldn't. Even with a pic of the tear on one wear on seam. DO NOT PURCHASE

I honestly regreted my purchase with this company Hyrolabs. Its a lesson learned. Always check for reviews first. I have ordered and paid it back in June 2024 and up until now it is still a battle to receive the package.
They said they are sending a replacement but who knows how much "forever" it could take as all they said is they will provide an updated once available. So i will just assume "NEVER"! (But i will still hope they prove me wrong)☹️.
DO NOT order from Hyrolabs and dont take your chances. I find it a mere SCAM/Fraud as you will get tired of dealing with them after so many correspondence about the order. PLEASE learn from all of us who dealt with this company and who isnt even happy to give 1 as a score. NEVER AGAIN with Hyrolabs!!!!

Like others, I received the back brace and it is way to small. I asked my son who wears a men's medium to try on the XL that I bought and he could not get it in on either. Total scam. When I tried to get a return authorization, I got the too bad, you got what you ordered. Never mind that it would barley fit a child.

I ordered and paid.. nothing has shown up yet

I have emailed this company since receiving product that’s too small, with literally NO response. I’ve sent 3 emails and nothing. I wish I would have googled them before purchasing anything!! These reviews say it ALL!! If I could give no stars I would.

I wear a size 2x every day and your product is NOT a size 2x. It is way too small. I also did my research on several trusted review sites and that is the number 1 complaint about this product. Out of 40 reviews, 38 of them are about how small the product is and how it is not true to size. So they were aware of the sizing problem before they sent the product to me. But they still chose to advertise inaccurate sizing and then refuse to refund to customers for fraudulently selling them the inaccurately sized item. So they are well aware that they are shipping out the wrong size and just really don't seem to care that they are cheating customers out of their money for a product that they can not use. Again, they know that there is a sizing issue and still continue to send out their product without notifying the customer that their sizes run smaller than normal.
9/27/2024
I was just contacted by Hyrolabs who admit that they understand that there are some issues with sizing and still refused to allow me to return and get a refund. Then they sent me a second email stating that they couldn't do the refund because I got the item on sale and they don't refund sale items. I am so disturbed by this. They are aware because of the many complaints about sizing and still they chose not to notify the customer when they are making a purchase that their sizing runs small. So they are choosing to cheat the customer. Again, I am so disturbed by this.

The product I received was not the same from the ad. Tried to get a refund, and was told that it didn’t qualify. And then they stopped answering.