Hyde Park Cars Reviews 15

TrustScore 4.5 out of 5

4.5

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Company details

  1. Taxi Service

Written by the company

Hyde Park Cars is the eminent, most trusted chauffeur and executive car service in Chelsea, London. Founded in 1988, our Chelsea, London chauffeur service is committed to delivering top-class customer service, going above and beyond client’s expectations. Our continued quality of executive car hire in Chelsea, London is the ultimate commitment with our every client. This is why we have garnered an impeccable reputation of top-rated executive car service in Chelsea, London with professionalism, dedication and reliability. So no matter where or how you choose to travel, our chauffeur car hire in Chelsea, London should be on the top.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

15 reviews

5-star
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1-star

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Rated 5 out of 5 stars

When you need them, they are there. Simple.

I recently used Hyde Park Cars in London and had a great experience overall. I booked their Use As Directed service and it made the day incredibly easy and stress-free. Masoud was an awesome chauffeur, he was friendly, professional, on time, and he really went out of his way to make sure everything ran smoothly. The car was spotless and the flexibility of the service was exactly what I needed.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and recommended!!

Used Hyde Park Cars for the first time to get to the airport, and I was really impressed. The driver arrived right on time, which was a relief since I was a bit stressed about making the flight. He was friendly without being over the top and helped with my bags without me even having to ask. Everything went smoothly, and I’d definitely consider using them again if I need a reliable ride.

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Really impressed with Hyde Park Cars! The driver was punctual, polite and the whole experience felt very smooth. The car was clean and I appreciated how clear and organized everything was. Will definitely use them again :)

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Top notch experience

Top notch experience. Value for money 5 star from pick up to drop off. The driver was professional, corteous, kind and most importantly on time!

I had a really pleasent drive to the airport which ensured our holiday started off on the best foot. Would highly recommend and would use them again in the future over anyone else :)

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service!

Great service from this company, has never let me down.
Always on time, driver is always helpful, and great price too. Highly recommend!

26 May 2025
Unprompted review
Rated 5 out of 5 stars

5 star service

Punctual, professional and comfortable. My driver was on time, communicated clearly and was very helpful. I would definitely recommend Hyde Park Cars and will be using them again soon!

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience for business travel.

Great experience for business travel.
Needed a car for several meetings across central London. The driver knew the city inside out, waited patiently between stops, and was always courteous. Efficient and professional - perfect for our corporate needs

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and professional service

Reliable and professional service! The driver arrived on time, the car was clean, and the ride was smooth. Great communication and fair pricing. Highly recommended for anyone needing dependable transportation

9 May 2025
Unprompted review
Rated 5 out of 5 stars

They saved the day!

After two other companies completely let me down for an important business flight from Gatwick, Hyde Park Cars stepped in last minute and absolutely saved the day! They were beyond reliable, on time, professional and honestly went above and beyond anything I expected. The customer service was flawless and in that moment I would’ve happily paid double for the peace of mind they gave me. Can’t recommend them enough. This is exactly how a top-tier car service should run!

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Wedding car hire

We hired a wedding car from Hydeparkcars for our wedding day at Kew Gardens, and we couldn't have been happier with the service. The car was beautiful - modern, spotlessly clean, and with a luxurious interior that made us feel truly special. They even provided complimentary drinks, which was such a thoughtful touch. Our driver was calm, patient, and kind, which really helped ease our nerves, especially since we were running late! We felt in very safe hands the whole time. Thank you for being such a lovely part of our day.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Absolute heroes

Absolute heroes! I left my wallet in the back seat and as i was running off to catch my flight, my driver chased me down to give it to me! On top of that it was a fantastic and seamless experience!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company with the best drivers

I was met by Masoud, a wonderfully pleasant and professional driver. Along our journey from London to Somerset, I became very ill. Not only did Mousad stop about 7 times for me to use the facilities (food poisoning is no joke) he was kind enough to drive me to an urgent care and literally waited 1.5 hours with no complaints. Peyman, the owner was incredible gracious and only changed us a small fee for the inconvenience to his driver. I can't wait until my next trip so I can use them again!

10 April 2025
Unprompted review
Rated 1 out of 5 stars

Unbelievably rude booking agent and £20 extra waiting time without disclosure on the call

Reply: Cherry picking information from this review to script a skewed and inaccurate response is simply dishonourable. For reference, I did call the number to speak with management, but no-one picked up the phone.
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I could not finish my sentence on my wish to have a car come 30 minutes after plane landed because agent said ‘don’t worry we know what we are doing”. Was charged an extra 25% over the quoted price because of waiting time.
Had the agent actually let me speak, I would not have incurred the charge. He was unbelievably rude.
I asked to speak to the owner to which he replied (unsurprisingly) ‘he’s out of the country ‘for one or two weeks’

10 August 2022
Unprompted review
Hyde Park Cars logo

Reply from Hyde Park Cars

Dear Customer,

As company policy for airport pick-ups, we allow 1 hour extra waiting time free of charge from the time of your booking unless the flight is delayed over 2 hours. After the 1 hour has elapsed we do charge for additional waiting time.
Upon investigating your booking, your booking was for 15:50, the driver arrived to the car park at 16:14 and arrived to the terminal at 16:28 to pick you up. The 1 hour grace period ended at 16:50, so you were charged £20 for the additional 40 mins the driver waited for you to arrive (17:31). This would have incurred the driver approximately £14.50 more for parking which was included in the additional £20 charge. Hence for 1 hour 40 mins waiting time, you were in fact only charged approximately £5.50. Drivers are only authorised to make additional charged upon confirmation from the controller, which we also have a recording of.
As mentioned by the controller, we record all telephone conversations to maintain quality of service. Upon listening to both conversations; when booking the car and when discussing your complaint, we note that there was no additional request to wait a further 30 mins beyond the grace period.

If you'd like to discuss this any further, please do not hesitate to contact management on 02073733080.
I'd like to also bring to the attention of any readers of this review, that out of your 16 reviews on TrustPilot, 15 of them have been negative complaints.

Many Thanks,
Management at Hyde Park Cars

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