Hume Health Reviews 

Excellent response and resolution to my problem of broken Hume Hob by Ellaine

I have the pod and the band, which in combination produces a lot of data. Personally I would like to have more information on how to use/ understand all that data.

Absolutely shocking customer service. I’ve been waiting for a refund for nearly 3 weeks. Apparently there’s an issue with their system. They’ve asked asked me for highly sensitive information over email to process a refund. This company is shocking. Don’t buy a thing from them.

I bought a Hulme Band and I love it. It’s motivated me to improve my fitness. However, not long after receiving it, I lost it on holiday. I was devastated. I contacted Hulme and Bianca replied speedily and sent out a brand new replacement band. What a fantastic, considerate company. My fitness journey can continue!!

TOP NOTCH PRODUCT! EXCELLENT CUSTOMER SERVICE!! The Hume staff are soo easy to deal with and they are VERRRY responsive! When my first Hume 1 band experienced temporary connectivity issues they replaced it right away without me asking. This time, the charger for my new Hume band 2 isn't fully connecting and they're replacing it, as i stated before, RIGHT AWAY!!! Hume is the first thing I do in the morning and the last thing I do at night LOVE IT!!!

I wish Hume would take more pride into their product than in marketing.

I gave the Hume Band a fair try, but it has been a complete disappointment. Despite following every troubleshooting and remediation step provided, the device consistently failed to track my sleep accurately. Even more concerning, it produced wildly incorrect heart rate readings on multiple occasions, including spikes up to 165 BPM that were clearly not accurate. Step tracking was also unreliable.

The bigger issue, however, is the customer service. Although the company advertises a 45-day return policy, they are now pushing back on honoring it. After a long delay just to get a response, I was told I must return the device at my own expense, and only after they inspect it and decide whether it is defective will they consider issuing a refund. That effectively puts the burden entirely on the customer and raises serious doubts about whether refunds are actually granted. It feels like a strategy to stall customers past the return window.

Overall: bad product, inaccurate data, and a frustrating return process. I would not recommend this device.

I bought the pod and received it Monday. When I did my first scan the readings where all over the place inaccurate. I contacted the customer service, they said they will get back in 24 hrs., they didn't I had to email them again. When they reached back they where asking for two readings of similar scales and a DEXA reading??, the information as to why I thought the readings where inaccurate (Function health labs that I am not sharing with this company as that is PII). I work out 6 days a week I explained them how I knew the readings where not accurate and they still asked for more information instead of honoring their 45 days refund/return guarantee no questions ask policy, there is no phone number, the chat is with a bot. This is starting to look more and more as a scam. STAY away

I purchased the Hume band a scale. I have had it a month and really like all the information and my health. Three of my coworkers also purchased after I showed them all the features of the band. So far they are very happy with them.

I purchased the Hume band 1.0 and scale. Totally disappointed with the Hume band 1.0. However, the company sent me three replacements and eventually refunded my original purchase price for the band. I read that the Hume 2.0 band had resolved many of the issues I experienced with the Hume 1.0, so I purchased the Hume 2.0 band, The improvements are significant. The steps reflect about 2/3’s of my Apple Watch and sleep is sometimes off by hours. This throws the AI recommendations off significantly. Unfortunately, at this point, there is no feedback option to correct step or sleep discrepancies. I like the scale which provides trends for fitness. The Hume 2.0 is not perfect, but it is 90% better than Hume 1.0 band. I support Hume’s goal of providing longevity/healthspan tools to help encourage positive activities. It’s a work in progress. I support them hoping they continue to make improvements in their products.

I returned a Hume Band with tracking and signed proof of delivery (4/20/26). What followed was nearly 4 months of stalling:

Repeatedly told my refund was "in progress" with no follow-through (identical form responses sent multiple times, same rep ID each time)
When I opened a bank dispute to force resolution, Hume told my bank I "still have the merchandise" — despite having already confirmed in writing that they received and verified the returned item at their warehouse
After I proved that claim false with UPS's official Proof of Delivery, they pivoted to demanding a formal bank letter with six specific requirements before they'd "consider" processing the refund

I also own two of their body composition scales and now question the accuracy of the body fat/muscle mass data they report, given this experience.

My bank ultimately ruled in my favor. If you're considering buying from Hume Health, know that a legitimate return can turn into a multi-month fight, and be prepared for the company to misrepresent your return status if it benefits them.

Awesome customer service support.
Ellaine was extremely helpful.
Thank you .

I had a really great customer service experience, as a customer it’s always pleasant to be heard and supported. Ellaine was very professional and very empathetic towards my situation with a faulty product, she responded quickly and provided the best outcome.

This company is the real thing. they respond quickly, politely and efficiently and solve all matters in a way that shows the customer is valued. Amazing and keep up the good work!!!

I love this company. They can't do enough to help you. Maui gave me very clear instructions on how I might fix the problem I was having, which worked.

I'm a technology guy with the fact that the Hume DEXA scan is highly accurate I went all in with the band and scale. I know there are some beta features that are still in development, the others appear to be quite accurate. The scale scan highlighted some things that are unique to my physiology spot on that have provided more confidence in this system.
Still learning how to utilize this information to be a healthier me. The AI subscription is questionable, not sure that it brings that much value. Since it is part of my first month, we will see once it goes away.
My sense is Hume Health is making continued investments in making this system more accurate and meaningful.

I bought the band and the pod (scale) after I talked to a lady while waiting to board a plane. I already had the Oura ring for many years. The scale definitely intrigued me to see my body fat, visceral fat, lean and overall muscle mass etc. I know it’s not a substitute for a DEXA scan, but can give you a bit of inside on that as well.
The band seams to read a lot like the Oura ring. It’s just not super accurate on steps and the activity part is still in beta version. Needs a bit of improvement there. But that’s not why I bought it, as I really like my ring.
I’m surprised that it doesn’t bother me as much to wear a band constantly. Was afraid it would.
So all in all a great experience so far. Keep improving things and you’ll get a 5 star review in the future!!!

My journey with Hume has been very satisfying. The band is comfortable and at times it feels like I’m not even wearing it. A great way to keep track of your overall health and performance.

I purchased the Hume Band two weeks ago and believe it's the best wearable on the market right now. The actionability of their data is what I like the most - I wake up every morning and get a summary of how my recovery will impact my daily activity, and the band showed me my blood pressure is slightly elevated, which I can fix with some minor lifestyle adjustments. Other companies might focus on flashy marketing, but Hume is focused on clear actionability. Best money I've spent on my long term health, highly recommend.

Hume Bsnd 2.0...in a nutshell, pretty crap!. Doesnt accurately record steps, its way off...if this is off, what else. The sleep profile is difficult to interpret. I could go on but as far as I'm concerned, if it cant count basic steps accurately then it is useless for me. Oh, and dreadful customer service, so difficult to get anything done.