Hume Health Reviews 

5,738
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 5,433 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate how comfortable the wearable devices are, noting that the hardware is pleasant to wear daily and successfully helps track essential health and fitness goals. Many people also highlight that the companion app provides useful information, while the support team frequently responds quickly to resolve any initial setup issues. Some reviewers were not happy with device accuracy, noting that step counts and sleep tracking measurements were frequently incorrect or difficult to interpret. Additionally, a few customers mentioned facing frustrating communication delays and difficulties when trying to obtain refunds for defective hardware.

What people talk about most

Product

Reviewers mention ambiguous feedback about product performance and design features. While many customers... See more

User experience

Consumers find user_experience to be positive, highlighting how easy the devices are to set up and use.... See more

Quality

People report ambiguous experiences with quality, revealing a wide divide in customer opinions. While some... See more

Customer service

Users describe ambiguous interactions with customer_service. While some reviewers praise the stellar and... See more

Application

Customers had ambiguous experiences with the app, with people expressing a wide range of differing opinions.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the technology between my Hume band and Scale. They know that they can make some improvements, especially around activity tracking. Their customer service has been stellar. I have recommended t... See more

Rated 5 out of 5 stars

I initially bought this as a sleep tracker because I have obstructive sleep apnea. It does a great job at that. I also bought the pod-the two devices cost about the same as the single wearable device... See more

Rated 5 out of 5 stars

I have bought both the Hume Pod (first)in July this year and then the Hume Band 2 within the last 10 days. I bought the Band because I was so impressed with the Pod and the information it provides... See more

Rated 5 out of 5 stars

The Hume Band 2.0 and Hume Pod were both highly recommended options by my patient care staff to help me in my journey of fighting type 2 diabetes and obesity. I particularly appreciate the customer se... See more


3.6

Average

TrustScore 3.5 out of 5

6K reviews

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Replied to 85% of negative reviews

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3.6

All reviews

(5,738)

5,642 reviews in the last 12 months

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Rated 2 out of 5 stars

Hume Bsnd 2.0...in a nutshell

Hume Bsnd 2.0...in a nutshell, pretty crap!. Doesnt accurately record steps, its way off...if this is off, what else. The sleep profile is difficult to interpret. I could go on but as far as I'm concerned, if it cant count basic steps accurately then it is useless for me. Oh, and dreadful customer service, so difficult to get anything done.

30 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Simon,

Thank you for taking the time to share your feedback.

I'm truly sorry to hear that the Hume Band 2.0 and support hasn't met your expectations.

I understand how frustrating it can be when metrics like step tracking don't seem accurate or when the sleep data is difficult to interpret. I'd really appreciate the opportunity to review your experience in more detail.

If you've previously been in touch with our Support team, could you please reopen your existing email thread and address your reply to my attention? I'd love to review the entire conversation, investigate the concerns you've raised, and work with you toward the best possible resolution.

Thank you for bringing this to our attention. I hope to have the opportunity to assist you personally and improve your experience.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Thrilled to be part of the Hume family

My experience with the Hume team was a breath of fresh air in this dog eat dog world .They are super responsive and helpful. I found hume in my quest to heal myself a resent widow who walked him threw cancer i lost myself ..My hume band has helped me stay focused ..and given me so much useful information..Koodos Hume keep a go..

30 July 2026
Unprompted review
Rated 5 out of 5 stars

This has changed my life

This has changed my life. The band and the pod has adjusted my habits to a point that I’ve dropped my garmin watch as it just compete with this.

My doctor recommended this to me and my whole family have one.

30 July 2026
Unprompted review
Rated 1 out of 5 stars

Poor device poor app

Does not work at all.
None of the info it tracks is accurate.

With the hume it shows i slept 1 hr tonight. My garmin shows 7hr (correct).
When it comes to counting steps is absolutly useless. The list continue, im not sure it measure anything correct. Its a poor product and the app issnt good eather.

30 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Mikal,

Thank you for sharing your feedback.

I'm truly sorry to hear that your experience with the Hume Band hasn't met your expectations.

I've already located your support email and will be personally reviewing your case. I'll work with you to better understand the sleep, step tracking, and other accuracy concerns you've raised so we can investigate what's happening and provide the most appropriate resolution.

We appreciate you bringing these issues to our attention, as your feedback helps us continue improving both the device and the app. I'll be in touch through your existing support email shortly.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

I've had a verExcellent Product and Outstanding Customer Supporty positive experience…

I've had a very positive experience with HumeHealth. The product has been easy to use, well-designed, and has been a valuable tool for tracking my health and wellness. When I needed assistance, the customer support exceeded my expectations. Elaine was incredibly professional, friendly, and responsive throughout the entire process. She handled my replacement request quickly, kept me updated every step of the way, and made the experience completely stress-free. It's refreshing to see a company that stands behind its products and provides such excellent customer service. Thank you, Elaine, for your outstanding support—I highly recommend HumeHealth to anyone looking for a quality health product backed by a great support team.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Great family of products to track your health.

The Hume family of products has given me great insight into my health. Between the wearable and the scale, you will learn great insights as to what's going on with your health. Some of the metrics are pretty advanced, so it takes a little while to figure out what they mean. Overall, a great addition if you're trying to keep track of your health

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Further update !

Once I ordered the product I realised the app wasn’t free. I contacted the company and agreed to return it. So I followed their instructions and returned the item. I waited a week and followed up . They confirmed the item had been received and checked and I’d received a full refund in 3-5 working days.
20 days later and I’m still waiting. Customer service is shocking.
So I had an update last night. With an apology .. we will try and fast track your refund. It could take up to 10 working days.
So yet another 10 days for the 3rd time!!! Unexceptionable.

29 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi George,

Thank you for sharing your experience. I'm sorry to hear that the refund process left you feeling disappointed.

I'd like to clarify that the Hume app includes all core health metrics measured by your device at no additional cost. Hume Plus is entirely optional and provides access to enhanced insights and advanced features.

Regarding your return, we ask customers to provide a photo of the return receipt with the tracking details when sending an item back so that we can monitor its progress. Unfortunately, we didn't receive this information when your return was initiated, which delayed our ability to track the shipment.

I'd also like to clarify that we do not advertise a 3–5 business day refund timeline. Once a returned item has been received and inspected, the refund typically takes 5–7 business days to process.

However, we can confirm that your refund has now been processed. We sincerely regret the frustration you experienced and appreciate your patience while we worked to resolve your case.

Your feedback is valuable to us as we continue improving both our communication and the overall customer experience.

Best regards,
Hannah
Customer Success Manager

Rated 4 out of 5 stars

Great support

The hume band I received developed a fault after a few days (hence 4 stars) but the customer support was excellent and quick. A new band sent out after completing some troubleshooting steps.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Transforming My Health Journey with the Perfect Duo – Hume Health Band & Hume Pod!

The Hume Health Band and Hume Pod are an amazing combination! Together, they provide a complete picture of my health with accurate body composition insights, continuous activity tracking, and easy-to-understand wellness data. The app is intuitive, and the personalized insights have helped me stay motivated and make healthier choices every day. Highly recommended for anyone serious about understanding and improving their overall health!

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Wish I could return it

If I could return it, I would. Too costly for all the issues. I've lost 70 lbs but it continues to give me the same metabolic age I was on day 1. Then in the last 3.5 months, I've lost 35 lbs, but it says my body fat jumped from 39% to 52%. That's not one weigh in btw, that's a progress report from March through July. And apparently, I must be wasting away because the Hume says my lean body mass went from 146lbs down to 108 in that timeframe. That's on GLP, high protein low carb diet with weight training and other muscle preservation guards in place. I've reset it and cleared cache on app. The most unmotivating product. Customer service wants DEXA scans and comparisons to other products like theirs in order to "help", like why would I own more than one $200+ scale? And the whole sales pitch for this scale is how much they're like a DEXA scan, why would I pay for one? Don't waste your money.

27 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Bill,

I'm truly sorry to hear that your experience with the Hume Pod and app hasn't met your expectations. I understand how frustrating it can be when the data you're seeing doesn't align with your expectations, especially after you've invested considerable time and effort into improving your health.

I'd appreciate the opportunity to review your case in detail and go through your entire support history, review the body composition data associated with your account, and understand what has transpired so I can ensure you've been provided with the appropriate support.

Please reopen your existing support ticket and address your email to me. I'll personally pick up the conversation, review your data in greater detail, and work with our team to determine the most appropriate resolution based on your specific case.

Thank you for giving us the opportunity to look into this further. I hope to provide you with greater clarity and support moving forward.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Hume customer service is top-notch

Hume customer service is top-notch, they got right back to me quickly and resolved my problem no questions asked! I’m very happy we chose Hume and we will be recommending this company to all our friends!!

28 July 2026
Unprompted review
Rated 1 out of 5 stars

Saw a fb ad for the wristband and it…

Saw a fb ad for the wristband and it clearly said no subscription fees. After I placed the order it said first month of subscription is free. I felt deceived so I cancelled it before it was shipped. Currently I’m still waiting for my refund and it’s been over 10 days since my cancellation. This company is full of crap and operates shady. Terrible service.

19 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Alex,

I'm truly sorry to hear about your experience and that the ordering process caused confusion regarding the subscription. I understand how frustrating this must have been, especially after deciding to cancel your order.

I'd like to clarify that Hume Plus is entirely optional. The Hume Band works without a subscription and provides access to its core health tracking features. Hume Plus simply unlocks additional insights and premium features for customers who choose to subscribe.

After reviewing your case, I can see that your refund request was forwarded to our Billing Team for processing. I also took over your case and followed up with you to ensure your refund had been processed successfully and to check whether there were any other concerns I could assist with.

While I'm sorry your experience didn't meet your expectations, I hope that resolving your refund has helped improve your overall experience with our support.

Best regards,
Hannah
Customer Success Manager

Rated 1 out of 5 stars

Purchased the Hume band back in…

Purchased the Hume band back in February 2026. From day 1, I had issues with the band shutting down at 30% battery life and continued to get worse. I reached out to Hume Support, and they provided guidance to try to correct the issue, updated the app, reset the band, etc. Currently, I’ve stopped wearing the band altogether as I still have the same issue and Hume Support shows zero integrity in resolving the problem. They did state if I subscribed to the Premium subscription, I would be eligible for a new one. So, you want me to invest more money in something that doesn’t work???? It’s hard to score this device greater than 1 star as it never worked as intended. They oversold a product and underdelivered. Look elsewhere. Do not waste your money.

28 July 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi,

I'm truly sorry to hear about your experience with your Hume Band.

I completely understand how frustrating it must be to encounter battery issues despite working through the recommended troubleshooting steps. This isn't the experience we aim to deliver.

I'd really appreciate the opportunity to review your case in full, understand what has transpired, and ensure you've been provided with the appropriate support.

Please reopen your existing support ticket and address your email to me. I'll personally pick up the conversation, review the history of your case, and work with our team to determine the most appropriate resolution from there.

Thank you for giving us the opportunity to look into this further. I hope to help restore your confidence in our support.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Great products

I have both the band and the body scales and find the insights from both really helpful in looking at my day to health and ways to improve.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, excellent product and data. The customer service is responsive and quick to resolve any issues. I had a very pleasant experience with Ellaine.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The product has been a game changer in…

The product has been a game changer in my life. I have adapted better habits because of it. It tends to guide me and my wife to chase our goals. For some reason it challenges you in a way that is productive. We have both band and pod scale. This has been a great purchase and keeps us on track. Highly recommend. It does more than you can imagine. Heart rate, blood pressure, body weight and fat percentage, cardiovascular health…..everything , can’t say enough good things. Also great customer care. When I received my first scale was not working properly. Customer service rep help troubleshooting, but still nothing. Replaced it immediately and no problems whatsoever.

14 July 2026
Unprompted review
Rated 1 out of 5 stars

Doesn't work accurately

Doesn't work accurately,
Returned and took ages and numerous emails to get a refund !!

4 February 2026
Unprompted review
Hume Health logo

Reply from Hume Health

Hi Niranji,

I'm sorry to hear that your experience with both the product and the refund process did not meet your expectations. I understand how frustrating it must have been to experience issues with the device and then have to wait longer than expected for your refund.

While our team works to troubleshoot reported issues and process refunds as quickly as possible, I regret that this wasn't your experience. Your feedback is valuable, and we'll be sure to share it with the appropriate teams as we continue improving both our products and our customer support experience.

Thank you for sharing your experience with us.

Best regards,
Hannah
Customer Success Manager

Rated 5 out of 5 stars

Finally a wearable that actually explains my body, not just counts my steps

At 40, I've tried every tracker out there and always gave up after a few weeks — too much data, no real meaning. The Hume Band + Pod is different. It doesn't just throw numbers at me, it tells me why I'm tired or why my sleep's been off, and actually nudges me to rest or push harder based on how my body's really doing. The Pod's body composition scan was eye-opening too. Comfortable to wear, dead simple to use, and for the first time I feel like I actually understand my own health instead of just guessing. Worth it. 🙌

28 July 2026
Unprompted review

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