My daughter ordered a mother's day sweatshirt that came too small in wrong size. Hugcustom made this right by remaking and sending the correct size. The quality and workmanship on embroidery is fanta... See more
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Very happy with how my phone case looks and fits but my only concern is the way it was posted my phone cover arrived bent and out of shape so I had difficulty fitting it to my phone but once on fits... See more
Company replied
Very happy with my purchase. It was so easy to order my personalised phone cover. It looks amazing + it fit my phone perfectly iPhone14plus. Communication on progress was spot on + I was very impresse... See more
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Poor excuse of quality. Very bad quality especially for over 30 bucks a piece. Packaged in a way that the piece of crap material bent so badly can't be straightened. Can't even be put in wash because... See more
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Company details
Written by the company
The Most Creative Personalized Phone cases, T-shirts, Canvas for Grandma, Dog Lovers, Cat Lovers. Unique Custom Gifts for Him, for Her and for anyone in your life with our extensive selection of unique, quality gifts at unbeatable price
Contact info
United States
- humancustom.com
My hat is not correct💔😭
31 May 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. Our support team from customer@humancustom.com sent you an email to give you the best support. Please help us check your inbox including the spam. Many thanks for your time and we are sorry about any inconvenience.
I place an order 4 weeks ago and I have…
I place an order 4 weeks ago and I have not received an email or message about my order
8 June 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet. Please send an email to our email customer@humancustom.com with your order number. We will help you resolve this issue. Thank you for your time!
Unfortunately I haven’t received my…
Unfortunately I haven’t received my package yet.
8 June 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet. Please send an email to our email customer@humancustom.com with your order number. We will help you resolve this issue. Thank you for your time!
the product was great but however…shipping was slow
the product was great but however shipping was very slow but did get here in time.
7 June 2024
Unprompted review
Reply from humancustom.com
Thank you so much! We are very delighted that you are completely satisfied and love our products.We appreciate all critiques which greatly assist us in our commitment to constant improvement.Thank you once again for purchasing and we look forward to welcoming you back soon.
THE CAPS WAS JUST AS I EXPECTED EVERY…
THE CAPS WAS JUST AS I EXPECTED EVERY THING WAS GOOD.I WAS KINDA NERVOUS ABOUT THEM GETTING HERE ON TIME BUT THEY ARRIVED ON TIME.
31 May 2024
Unprompted review
Reply from humancustom.com
Awesome to hear from you! What a piece of great news that you're absolutely satisfied with your order. We look forward to your next purchase.
Turtle personalised phone cover
Very happy with my purchase. It was so easy to order my personalised phone cover. It looks amazing + it fit my phone perfectly iPhone14plus. Communication on progress was spot on + I was very impressed with the time it took to receive my product. Definitely will purchase from them again.
6 June 2024
Unprompted review
Reply from humancustom.com
Thank you for taking the time to leave us with great feedback! Please don't forget to check our website https://humancustom.com/ for more amazing items. Many thanks for your time, and stay well always!
I made my order and I forgot two names
I made my order and I forgot two names, I emailed the customer service and I got a response almost immediately, and they added the names immediately. I was very appreciative. Thank you. Your response was right on time . Loved the outcome of the case.
1 June 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback. We are very delighted that you had a great experience when doing business with us. It's really wonderful to see our efforts are reflected here and this is a huge motivation for us to keep doing our job and providing the best products and services for our customers. Thank you once again for purchasing and we look forward to welcoming you back soon.
I ordered two T-shirts Chris young I…
I ordered two T-shirts Chris young I got I’ll one DX and one small they both be 2X one axle small
28 May 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. We do regret that we don't have your contact information here, please kindly let us get in touch with you by sending us a message via email: customer@humancustom.com with your full name. Our support team will provide further support. Thank you for your time!
Product was true to order
Product was true to order. It was shipped and delivered in a reasonable time.
28 May 2024
Unprompted review
Reply from humancustom.com
Thank you for taking the time to leave us with great feedback! Please don't forget to check our website https://humancustom.com/ for more amazing items. Many thanks for your time, and stay well always!
It would have been better I ordered it…
It would have been better I ordered it the middle of May still waiting it said my order was delivered and yet one tshirt was delivered I'm still waiting on the other one. It was a teacher appreciation gift .I can't give the other gift until I receive the tshirt that's missing. The company is very misleading. The website doesn't say your from China.It took forever to get the gift and still missing one item that says it was delivered. Not sure why it says that.
4 June 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet.
We do regret that we don't have your contact information here, please kindly let us get in touch with you via email: customer@humancustom.com with your order number. Our support team will provide further support. Once again, we deeply apologize for our failure to serve you well. Thank you for your time!
Reply from humancustom.com
Thank you for taking the time to leave us with great feedback! Please don't forget to check our website https://humancustom.com/ for more amazing items. Many thanks for your time, and stay well always!
Horrible Customer Service and Quality of work…
The customer service provided by this business is abysmal and unacceptable. Customers are often left feeling frustrated and neglected, as their concerns and issues are not properly addressed or resolved. This type of poor customer service can greatly damage the reputation and success of a business. I received a damaged key chain, that also arrived LATE and was not offered a refund or send another one. Instead I was emailed statements such as “try again dear” when I sent in pictures as I was lying. No apology or attempt to make things right. 10/10 DO NOT RECOMMEND THIS PLACE! QUALITY OF WORK IS HORRIBLE AND CUSTOMER SERVICE
20 May 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Our support team will immediately clarify the problem and make it right. Thank you for your time!
The variety of choices to choose from
The variety of choices to choose from. The reasonable prices and easy ordering. I was glad to be able to put all the names I needed to. I was impressed with my overall experience.
30 May 2024
Unprompted review
Reply from humancustom.com
We are glad to hear from you! It's our pleasure to provide great products with amazing customer service. Thank you for taking the time to provide us with an awesome feedback!
I never received my order I contact…
I never received my order I contact customer service via email they said it was delivered but I never received my order . I will never order anything for you guys again
Very disappointed in you
16 May 2024
Unprompted review
Reply from humancustom.com
Thank you for your feedback and we do regret to hear that you have not received your order yet. Our support team from customer@humancustom.com sent you an email to give you the best support. Please help us check your inbox including the spam. Many thanks for your time and we are sorry about any inconvenience.
Great product and quality
My experience was great phone case is perfect and done right first time
4 May 2024
Unprompted review
Reply from humancustom.com
Thank you so much! We are very delighted that you are completely satisfied and love our products. It's really wonderful to see our efforts are reflected here and this is a huge motivation for us to keep doing our job and providing the best products and services for our customers. We look forward to your next purchase.
They took my money but never sent my shirts
They took my money but never sent correct order. I have email them several times about my order. I ordered two shirts only received one it was wrong It had Grandma as the title it should have read Granny as the title. The shirt that they were offering as a bonus discounted at checkout never was sent, I was just changed for it.
6 May 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. Our support team from customer@humancustom.com sent you an email to give you the best support. Please help us check your inbox including the spam. Many thanks for your time and we are sorry about any inconvenience.
I can not get a response from your…
I can not get a response from your company y’all call support don’t work nor have y’all responded to my email I just want my order if not return my money and if u can’t do that the better business bureau will be hearing from me.
27 May 2024
Unprompted review
Reply from humancustom.com
Thank you for sharing your feedback. We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. We do regret that we don't have your contact information here, please kindly let us get in touch with you via email: customer@humancustom.com with your order number. Thank you for your time!
Phone case for my daughters phone of her deceased husband.…
I bought the phone case for my daughter, her husband passed away last June and i had her sons give it to her as a late Mother's Day gift. She immediately took off the other case and put this one on her phone. She said she loves it.
20 May 2024
Unprompted review
Reply from humancustom.com
Thank you for taking the time to leave us with great feedback! Please don't forget to check our website https://humancustom.com/ for more amazing items. Many thanks for your time, and stay well always!
Just by doing customize stuff is awesome
Just by doing customize stuff is awesome
23 May 2024
Unprompted review
Reply from humancustom.com
Thank you for taking the time to leave us with great feedback! Please don't forget to check our website https://humancustom.com/ for more amazing items. Many thanks for your time, and stay well always!
Take a month to get wrong size can get…
Take a month to get wrong size can’t get a replacement will find someone closer for next purchase
18 April 2024
Unprompted review
Reply from humancustom.com
We’re sorry about the problem you have encountered with your order and we understand that this must be very disappointing. We appreciate all critiques which greatly assist us in our commitment to constant improvement. Thank you for your time!
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