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Rated 1 out of 5 stars

Bought a iPhone 11 max pro, had a faulty battery, sent it back to Hulii and requested a refund but never got the full refund, they shortchange me $180.00 when I paid $945.00 for the phone. Never trust... See more

Rated 2 out of 5 stars

The poor rating is for customer services. I bought a phone 4 months ago and is still under warranty. There is a problem with the motherboard apparently.I have been trying to contact customer services... See more

Company replied

Rated 3 out of 5 stars

I bought an iPhone 7+ 128GB rose gold and it arrived within a week. However, the camera was blurry and was making weird noises. Communication via email with the company was quite good, they replied wi... See more

Company replied

Rated 1 out of 5 stars

Scam site. Do not buy!!! Did not deliver phone and won’t return calls or emails. Fair trading is investigating them.

Company details

  1. Cell Phone Store

Information provided by various external sources

Hulii is changing how the world purchases electronics. Acting as a trusted bridge between consumers and refurbishers, Hulii is on a mission to provide a smarter alternative for purchasing renewed devices.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

182 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Super fast!

I’d highly recommend these guys to anyone in the market for a quick replacement phone and not after the top of range latest tech. I needed a new phone urgently and Hulii turned it around in just few days. They were quick to respond to all of my questions, excellent support team and most importantly the phone arrived in an amazing condition plus a warranty! One happy customer!

15 June 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Coco! 📱🚚💨

Rated 5 out of 5 stars

Great phone - great price - great service

To be honest, when I placed an order for an iPhone7 last Friday, I was deeply suspicious that the offer was too good to be true, and that I was about to be scammed. The phone was at my front door on Tuesday morning (3 1/2 days from ordering to delivery) and is exactly as described. It is functioning perfectly - I couldn't be happier. And all this at a significantly cheaper price than I could have found on Gumtree - and almost half what my local re-sellers were asking. Brilliant experience all round - I am highly recommending Hulii to friends and family.

15 June 2019
Unprompted review
Rated 5 out of 5 stars

Great service!

Customer service was great and the phone arrived quickly. Happy with the purchase!

14 June 2019
Unprompted review
Hulii logo

Reply from Hulii

We try Trevor, we try! Glad you're feeling the Hulii care. 🙃

Rated 5 out of 5 stars

It is delightfully refreshing to have a…

It is delightfully refreshing to have a company that does what they say, the process to be so easy, and to receive a new phone for incredible value. A quality company, providing quality goods and exceptional customer service. Thank you, Hulii, it feels fantastic to have that trust with a large online company that I would usually only have with a local family owned business.

14 June 2019
Unprompted review
Hulii logo

Reply from Hulii

Right back at you Dom, refreshing to have such an awesome review! We'll certain keep trying to everyone the same experience.

Rated 5 out of 5 stars

Your service is awesome

Your service is awesome. The iphone I ordered is delivered so fast and I love it so much.

14 June 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Tiger! 👑

Rated 5 out of 5 stars

Phone looks great

Phone looks great, like new. Very happy with service.

14 June 2019
Unprompted review
Hulii logo

Reply from Hulii

Whoop whoop! Thanks Charlotte. :)

Rated 5 out of 5 stars

Excellent value for money, good phone.

Bought an iPhone 7 from Hulii for my son as a birthday gift. The phone is under an absolutely great condition. Importantly I got a good deal here. Shipping time is farely reansoable. My son just loves this phone. Thank you Hulii.

14 June 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Salty!!! #dadoftheyear

Rated 5 out of 5 stars

Great Experience with affordable price

This is really great experience I've ever had. The customer service is very friendly and the answer is very fast. The price of the product is also very good. When I receive it, I feel that the product quality is perfect. I will definitely recommend it to a friend.

14 June 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Kevin!

Rated 5 out of 5 stars

Happy Customer

Very happy customer here. Ordered an iPhone 8 for 57% off retail price and it arrived two days later in 'like new' condition. It was time to upgrade and this made it easy and affordable.

14 June 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks George, great to hear you're happy with the purchase!

Rated 5 out of 5 stars

Great experience - nicely done Hulii

For a relatively new company, I was impressed with the whole customer journey. My queries were answered quickly, phone arrived in 4 days (from Hong Kong) and delivered in a nice Hulii box as if I was unwrapping a new phone.

I chose an iPhone 7 in 'Good' condition and I'm pleased with it...and I'm fussy. And what a great price too.

14 June 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Dave, we aim to please!

Rated 5 out of 5 stars

TLDR; Better than trading in

Initially I had planned to trade my iPhone 7 in through Apple, but decided to compare prices with Hulii after a friend mentioned the site. Though I was at first doubtful that I would find a better offer, I was pleasantly surprised to see that Hulii offered the iPhone X I wanted (storage, colour and all, yay!) for a significantly better price than I would have received from Apple's trade-in programme (not to mention the fact that they no longer carry the model). I ordered the phone immediately with no issues, and in two days my phone arrived in Hong Kong!

The phone arrived in beautiful packaging and the condition was amazing! I had ordered a model in perfect condition and that was exactly how it arrived - it looked absolutely brand new, with zero scratches on it. I've been using it for two weeks now, both in and out of HK and everything has synced perfectly and seamlessly, exactly as a new phone would. This entire experience has absolutely exceeded my expectations and totally changed my perspective and attitude towards buying refurbished phones.

10/10 would totally buy again!

14 June 2019
Unprompted review
Hulii logo

Reply from Hulii

Thanks Gloria, glad you gave us a try!!

Rated 5 out of 5 stars

Communication was great from point of…

Communication was great from point of purchase and received my product within a week. Product as described and at a great price! Would recommend.

13 June 2019
Unprompted review
Hulii logo

Reply from Hulii

We try to stay in touch throughout the order process; glad you appreciated it!

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