I missed out on a discount code and was having problems putting it in the website. I sent and email to their customer service and they refused the difference the next working day. The products are... See more
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See what reviewers are saying
I recently bought the multiple harnesses, leads and collars for two cockapoos!! The quality of products is excellent and wash up really well on 49 degrees. Also bought two white donut beds and they a... See more
I have ordered tweed/ fabric leads and herringbone pattern collars from this brand. My dog's first collar lasted 10 months before I replaced it in February for another H&H collar as the clas... See more
I recently purchased the luxury bark grey dog bed. I accidentally placed a double order. This was quickly rectified and the goods were received later the same day. Excellent service and fast delivery.... See more
Company details
Written by the company
Hugo & Hudson London design and manufacture high quality, fashionable dog accessories. Order direct online, or purchase from a wide range of retailers across the UK. We can ship worldwide. The Hugo & Hudson London dog collections include luxury dog collars, premium dog leads, dog puffer jackets, dog raincoats, luxury dog harnesses, dog bow ties and bandanas, luxury quilted dog jackets and tweed dog accessories.
Contact info
First Floor 85 Great Portland St, W1W 7LT, London, United Kingdom
- 0207 112 8088
- info@hugohudson.co.uk
- hugohudson.co.uk
3.6
Average
958 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Brilliant dog calming bed in graphite. Excellent service all round. 5 stars
Brilliant dog calming bed in graphite. My two new puppies love it.
Great service, arrived promptly and was notified all the way through the process.
Very helpful and effienticent customer service that replied on the same day which is a rare service these days.
Would highly recommend.
I will use again for sure
16 May 2023
Unprompted review
The product didn’t arrive at first
The product didn’t arrive at first, but the company sent me a replacement. I got the product on time and the size S was a great fit for my male Miniature Schnauzer with 9.5 kg!
27 April 2023
A+++ service and response!!!
I ordered a raincoat for my dog a few months ago which is lovely and protects him from the rain very well. However, the clasp/buckle seemed to always be loose and would often unclip. I emailed the customer service team and explained the issue to them. Apparently this is very rare, but they are sending me a brand new replacement coat, no questions asked. I was thrilled with their response and how they dealt with it, very professional and personable. I will be sending the old coat back to them so they can donate it to a charity, which I am extremely happy about. Thank you Alfie!! A+++
10 May 2023
Unprompted review
Great quality good price
25 April 2023
Good harness but not quite right for my dog and me
This harness seems well-made. It's lightweight and easy to put on and take off of my dog. More important is that the front section crosses her shoulders, not her throat, which my vet recommends, even though my dog isn't much of a puller.
However, I like to use my dog's harness in lieu of a collar (not along with a collar) because we have several short outings each day (I work from home), so I prefer to leave the harness on her throughout the day. So, I'd like to have a convenient way to attach her tags to the harness to make it a true collar alternative. This harness does not provide that, though I think it could easily be added. Also, when she's off leash, the two leash-attachment rings on the back just flop around--there ought to be a way to secure them when no leash is being used (such as at dog parks or, as I've noted above) when the harness is left on her throughout the day.
So, just my two cents.
23 April 2023
Reply from Hugo & Hudson Limited
Thank you so much for leaving this review and letting us know regarding your feedback.
We really value customer feedback like yours to better our next iterations, This information will be passed to our team and we will attempt to implement these in the future.
Thank you again for trying and your feedback.
Have a great day.
Very disappointed
I have chatted, emailed you 3x to get instructions for our delivered harness !!!! nobody has contacted me.OBVIOUSLY you know my email!
# 4 Please send me a shipping label with instructions for your returns Thank you a fourth time
22 April 2023
Reply from Hugo & Hudson Limited
Hello there Kathryne,
I am devastated to hear of this negative feedback. We had responded to each of your emails on both the 1st of May and the 3rd of May. Our response on both emails and messages have both been within 2 hours of your initial enquiries. I have attached the response below for your ease;
Please return to the following address;
Hugo & Hudson Limited
Whistl, MPS3, Magna Park South
Typhoon Way
Lutterworth
LE17 4XZ
United Kingdom
Alongside the product/s and all of their packaging, please also include a cover note with the following details;
Your order number - #HH…
Your Full name,
Alongside a reason for return, so that our distribution team know why they have it back and can file it correctly.
You are more than welcome to note an exchange request on the cover note, and this will be accommodated wherever stocks allow.
Please ensure that you have checked your dogs measurements against our sizing chart before proceeding.
Otherwise, we are able to refund you if you would prefer that option.
Have a wonderful rest of your day. Please, if you have any further queries, do not hesitate to reach out to us.
Kind regards,
Alfie Forrest
Customer Sales and Success
Great company!!
My big girl loves it so much! Looks very classy & is very padded and soft for my greyhound who suffers with arthritis!
Placed order and the Friday and it was delivered on the Saturday with no issues.
I ordered an large for a female greyhound if that helps on sizing and plenty of room still
6 May 2023
Unprompted review
Really good quality product.
Really good quality product.. My Sammy loves it and looks really elegant
20 April 2023
Excellent quality products
Excellent quality products. Great service and delivery. Will be using again and recommending!
20 April 2023
Always receive great products from Hugo…
Always receive great products from Hugo and Hudson latest buy was matching coats for my two cocker spaniels they are fantastic quality and keep my boys very dry
19 April 2023
Great customer service
Great customer service when I had to return 2 harnesses for different sizes, always great service!
17 April 2023
Really helpful with the breed of my dog…
Really helpful with the breed of my dog , he’s a dachshund and I find it hard to find a harness that fits properly . The v harness I bought is perfect so I ordered another one .
18 April 2023
Love the products & dealt with…
Love the products & dealt with exchanging dog lead for smaller size quickly really good service
17 April 2023
Not the best
Not the best. I did return rain coat (over week ago) and I wanted exchange for bigger size. And I didn’t get any message or notification from your side what is going on.?? I left original receipt inside a left note for exchange from size XS to S.
18 April 2023
Reply from Hugo & Hudson Limited
Good morning,
I am sorry to read this review and that you have been disappointed with the speed of our returns. I can see that this was processed for you on Friday last week.
I believe that there may have been a delay within both delivery and our processing due to the bank holidays, however I can confirm that this return was still processed well within our Returns Policy's stated 14 working day period.
If you have any further questions or would like to follow up we would be more than happy to hear from you by email; info@hugohudson.co.uk
There we would be more than happy to assist further
Kind regards,
Alfie Forrest
Customer Sales and Success
I really like this harness
I really like this harness, and would definitely recommend - it is very easy to put on, very soft & comfortable for my dog and does help with pulling (he is a Shepsky). The only thing for us, is that we ordered the large (based on his measurements, and therefore it was not appropriate to get the medium) and the harness is a little loose on him, so does slip to the side a bit sometimes, with the lead on - so I would just double-check the size you need.
17 April 2023
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