I really want to be honest and fair. First the positives. Nate VIP manager is great, he was always supportive and tried his best. But management who make the decisions are crap, they do... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
There Games is A scam playing here for Long.didnt experience there slots games return winning everything they being controlled. Comeon did the Authorities blind with this scam gaming.Bec.It is very ob... See more
Company replied
I joined Hugo Casino after seeing some positive reviews online. At first, I was skeptical, but after my first week of playing, I can say the experience is amazing! The live casino section feels just l... See more
Company replied
A fair casino. I deposited 500 €, got a bonus for almost same amount and freespins. Played some table games, and managed to complete the rollout, and cashed out 898 €. I had to withdraw the money in 2... See more
Company replied
Company details
Written by the company
Prepare for an exciting gaming adventure at Hugo Casino, where thrills and bonuses await! Hugo Casino is your premier online gaming platform, fully licensed and regulated by the Government of Curacao. We are committed to offering a safe and secure gaming environment for our players. The fun never stops at Hugo Casino. We offer a wide range of games, including slots, table games, live casino experiences, and much more. Our game library includes titles from leading industry providers such as NetEnt, Microgaming, and Evolution Gaming. Additionally, we are generous with our bonuses and promotions, giving our players an extra edge to win big!
Contact info
Dr. Henri Fergusonweg 1, Curaçao
- support@hugocasino.com
- hugocasino.com
2.8
Average
273 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hugo Casino experience
Wide range of game providers that not a lot of other casinos have, great bonuses and customer service.
Would definitely recommend to others!
30 March 2025
Unprompted review
Reply from Hugo Casino
Dear Nicole Seneviratne,
Thank you so much for your kind words and for sharing your experience with Hugo Casino! We're thrilled to hear that you enjoy our wide selection of game providers, exciting bonuses, and dedicated customer service.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need assistance or have any feedback, feel free to reach out—we’re always here to help!
Wishing you the best of luck and an amazing time at Hugo Casino!
Best regards,
Hugo Casino Support Team.
Try HUGO
Hugo has been a great site to use with its huge variety of fun games and excellent choice of bonuses.
31 March 2025
Unprompted review
Reply from Hugo Casino
Dear Customer,
Thank you so much for your awesome review! We're really happy to hear that you're enjoying our variety of games and bonuses. Your feedback means a lot to us, and we’ll keep working to make your experience even better.
If you ever have any questions or suggestions, feel free to reach out. Wishing you the best of luck and plenty of big wins!
Happy gaming!
Hugo Casino Team.
at the moment I am happy with using…
at the moment I am happy with using this casino, one of the best I had the opportunity to try my luck
30 March 2025
Unprompted review
Reply from Hugo Casino
Dear Krzysztof,
Thank you for your wonderful feedback! We’re delighted to hear that you’re enjoying your experience with our casino and that it stands out as one of the best you’ve tried. Providing a top-tier gaming experience is our priority, and knowing that you’re satisfied truly means a lot to us.
We appreciate your support and wish you the best of luck in all your future games. If you ever need assistance or have any suggestions, we’re always here to help!
Best Regards,
Hugo Casino Team
the casino has an inIt's worth paying attention toteresting…
the casino has an interesting interface. there is a large selection of providers and some nice bonuses. when you follow on social media you can also catch a no deposit bonus
1 March 2025
Unprompted review
Reply from Hugo Casino
Dear Adrian,
Thank you for your feedback! We’re glad to hear that you find Hugo Casino's interface interesting and user-friendly. It's great to know that you appreciate the wide selection of providers and the exciting bonuses we offer.
We also love that you’ve discovered the additional benefits of following us on social media for exclusive no deposit bonuses. We’re always looking for ways to make your gaming experience even more rewarding.
If you ever have any questions or need assistance, our support team is here to help. We appreciate your support and look forward to providing you with more great offers and a fantastic gaming experience.
Best regards,
Hugo Casino Team
Big choice of the providers and games
Big choice of the providers and games. Never borring😉
25 March 2025
Unprompted review
Reply from Hugo Casino
Dear Ivan,
Thank you for your feedback! We're delighted to hear that you appreciate the wide selection of providers and games available at Hugo Casino. Our goal is to create an engaging and entertaining experience for all our players, and we’re glad to know you’re never bored while playing.
If you ever have any questions or suggestions, feel free to reach out to our support team. We’re always here to help and ensure you have the best possible gaming experience.
Best regards,
Hugo Casino Team
I was positively impressed by this…
I was positively impressed by this casino. Many providers and the site is intuitive to navigate. The bonus options are good and fair. I cannot say anything to withdrawal options by now.. i hope this will change soon.. then i will review my post...
24 March 2025
Unprompted review
Reply from Hugo Casino
Dear Rebecca,
Thank you for your review of Hugo Casino! We're delighted to hear that you’re enjoying our wide selection of providers and intuitive site navigation. It’s also great to know that you find our bonus options fair and rewarding.
We understand that withdrawals are an important factor, and we hope you’ll have a chance to experience them soon. If you ever need assistance, our support team is here to help. We look forward to your updated review.
Best regards,
Hugo Casino Team
would give a 0
would give a 0, got alot of cash from vip cashback and they said i didnt follow their terms so they blocked me and didnt let me cashout my 4900 euro. been talking whit them alot but now they dont even wanna respons. Do never waste your money here, go to anyother site but HUGO.... Scammers that do not care
6 March 2025
Unprompted review
Reply from Hugo Casino
Dear David Swanteson,
We're sorry to hear about your experience.
We take fairness and compliance with our terms very seriously to ensure a safe and secure gaming environment for all players.
Furthermore, we always strive to communicate transparently with our players.
If you believe there has been a misunderstanding, we encourage you to reach out to our support team again, via live chat or email, and we’d be happy to review your case.
We appreciate your feedback and regret any frustration this situation has caused.
Best regards,
Hugo Casino representative.
Worst withdrawal method
Worst withdrawal method, its takes for ever to get your money they ask a-lot and asking for a new paper all the time and when u provide everything they asked for u have to wait a-lot … not a good idea to play there .
17 February 2025
Unprompted review
Reply from Hugo Casino
Dear Hysteria xD,
We’re sorry to hear about your experience with the withdrawal process. Our team always strive to process withdrawals as quickly as possible while ensuring compliance with security and regulatory requirements.
Unfortunately, we don’t have details of your account here, but we’d love to look into this for you. Please reach out to our support team with your account details so we can check the status of your withdrawal and assist you further. You can reach out of us via email support@hugocasino.com or via Live Chat.
Your feedback is important to us, and we appreciate the opportunity to improve your experience.
Best regards,
Hugo Casino Team.
🛑HUGO CASINO SCAMMED ME🛑 Do not spend I…
🛑HUGO CASINO SCAMMED ME🛑 Do not spend 1 cent at HUGO CASINO I deposited a couple hundred dollars to my players account but didn’t appear I showed Hugo casino’s support workers and the still won’t give my money nor helpful in any way shape or form support even said “looks like it’s our money now hah” are you for real I decide to spend money at there casino and get treated like this what a joke where do they think all there money comes from I’m making a complaint to the accc about the theft of my money. And I will not stop until they refund my money back to my credit card.
25 February 2025
Unprompted review
Reply from Hugo Casino
Dear Jaystin Millhouse,
Thank you so much for reaching out.
We understand how frustrating this situation must be for you, and we sincerely regret any inconvenience caused. Please be informed that your case is currently under review, and our team is doing everything possible to resolve it as quickly as we can.
We truly appreciate your patience and cooperation during this process. If you have any additional details or documents regarding your deposit or simply have any questions, please share them with us via Live Chat or at support@hugocasino.com—we want to ensure a thorough and fair resolution for you.
Once again, we apologize for the frustration this has caused and thank you for your understanding and patience throughout this process.
Hugo Casino Representative.
last bank day
every month, last bank day of the month, you put in so much (4.500dkk) you buy 80 feature buys, and not a single one of them goes over 300x, what a joke site.
yaya, not all of us can be lucky, i guess all the luck goes to the youtubers who plays here.
time to find a site with better games for the users than what it brings in for the site.
28 February 2025
Unprompted review
Reply from Hugo Casino
Dear Christopher,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you are feeling frustrated with your recent losses at our online casino. Our team understands that gambling can be a challenging experience at times, and we want to assure you that we are here to help in any way we can.
Please be informed that there's a system in place that prevents our casino from manipulating the game. Moreover, there are complex random number generator (RNG) algorithms in place that cannot be controlled or manipulated by the casino. All outcomes are entirely random, ensuring fair play for all our valued players.
We always strive to create a fair and enjoyable environment, and we regret that your recent session did not meet your expectations.
If you have any concerns or require further assistance, our support team is always available to help via Live Chat or email. We sincerely appreciate your time with us and wish you all the best.
Best regards,
Hugo Casino Representative.
SCAMMERS
SCAMMERS, dont put your money here. Its completely scam casino.
28 February 2025
Unprompted review
Reply from Hugo Casino
Greetings Jan Fer,
We’re sorry to hear that you feel this way. We strive to provide a fair and enjoyable gaming experience for all our players, and we take feedback seriously.
Could you please share more details about your experience? We’d like to better understand the situation and assist you in any way we can.
Our support team is available 24/7 via live chat or email, and we encourage you to reach out so we can look into this further.
Best regards,
Hugo Casino Representative
BEWARE OF THEIR TERMS
BEWARE OF THEIR TERMS
They want you to wager ALL deposits x3 before you can withdraw.
Find an alternate and don’t let them fool you.
25 February 2025
Unprompted review
Reply from Hugo Casino
Dear Nikolaj,
Thank you for your feedback. We understand that our wagering requirements may not align with everyone's expectations. However, as stated in our Terms and Conditions, which all players agree to upon registration:
9.3 - If the amount of bets from the player’s real balance at the time of application for withdrawal is less than three times the deposit, the Company has the right to withhold a commission of up to 15% of the withdrawal amount. The commission is deducted from the player’s real balance.
- The financial department has the right to refuse to withdraw funds with a charge of 15% of the withdrawal amount and ask the player to finish the necessary wagering.
These conditions are in place to prevent misuse of the platform and ensure fair play. We encourage all players to review our terms before depositing. If you have any further questions or need clarification, please feel free to reach out to our support team.
Best regards,
Hugo Casino Representative
Reply from Hugo Casino
Dear Taavet Kutsma,
We're sorry to hear that your experience at Hugo Casino was not as expected. Our goal is to provide a fair, secure, and enjoyable gaming environment for all our players, and we take feedback seriously.
If you encountered any difficulties or had any concerns regarding gameplay, transactions, or services, we would appreciate the opportunity to assist you. Our dedicated support team is always available to help resolve any issues and ensure a smooth experience.
Please feel free to reach out to us, and we will do our best to address your concerns and improve your experience.
Best regards,
The Hugo Casino Support Team
This casinon dont help
This casinon dont help , dont care. They refuse too give my money. I did everthing they Ask for nothing. I Ask them are you waiting till A lose my money then give my money back. They just want too rob you and take everything from you.
31 January 2025
Unprompted review
Reply from Hugo Casino
Hello, Henok Major!
Thank you for expressing your opinion. We are sorry to hear that your expectations were not met.
In order to assist you further, we kindly ask reaching out to our support team via live chat or email so we can review your case in detail and provide a resolution as soon as possible.
Your satisfaction is important to us, and we want to ensure that any inquiries are properly addressed.
Thank you for understanding.
Warm regards,
Hugo Casino Representative
My name is Asim.
My name is Asim.
I have very very bad experience with hugo casino.
I have balance in my hugo casino account.and hugo casino cut my balance 1200 euro plus.and give me back just45 euro.when I ask in supporting time.its not listening me carefully.and do not give my money back.and also and other thing I deposit in hugo casino account some money.my bank pay but hugo casino do not send also this money.
Please take care all of you
12 January 2025
Unprompted review
Reply from Hugo Casino
Dear Asim Mashqoor,
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you've faced.
Regarding the deduction of your balance, please note that according to our Terms & Conditions and Bonus Terms, the system automatically applies corrections if winnings exceed the limits stated in the promotion rules. This is a standard procedure to ensure compliance with our policies.
As for your deposit issue, a ticket has been created, and our relevant department is already investigating your case. We assure you that it will be addressed as soon as possible.
Please note that the KYC Department operates from 9:00 to 18:00 GMT+2 on working days. The response time for your request may vary depending on the department's current workload.
We appreciate your patience and understanding. If you have any further concerns, please feel free to contact us via live chat or email.
Kind Regards,
Hugo Team.
I got up $645 and all a sudden my…
I got up $645 and all a sudden my account is empty. I reached out to customer service to see what was wrong. They say I tried to withdraw money but I didn’t try to. They refused to even split it as I had deposited money and I didn’t lose it. Distrusting pos site.
19 December 2024
Unprompted review
Reply from Hugo Casino
Greetings, John Thomas Brook!
Thank you for sharing your feedback. We apologize for any inconvenience this may have caused.
Upon reviewing our records, we confirm that the bonus associated with the Welcome Bonus on the first deposit was cancelled on your end.
Please note that according to our rules, once a bonus is cancelled, it can no longer be restored. We encourage you to exercise caution when managing your bonuses in the future.
We truly appreciate your understanding.
If you need additional assistance, do not hesitate to reach out to our support team in live chat or by email.
Best regards,
Hugo Casino Representative
I deposited money
I deposited money, won 2600 euros, when I wanted to withdraw they immediately blocked the account and now no one knows anything, no email, nothing 🤦♂️🤦♂️🤦♂️🤦♂️
14 December 2024
Unprompted review
Reply from Hugo Casino
Hello, Erich Dvonc!
Thank you for providing your feedback.
After reviewing your profile, we found that it did not pass the verification process and has been permanently closed in accordance with our policies.
We kindly recommend referring to the latest email from our Risk Department for further details about this decision.
Thank you for understanding.
If you have additional questions, do not hesitate to reach out the support team by live-chat or email.
Best regards,
Hugo Casino Representative
I made a $20 deposit
I made a $20 deposit, won then tried to withdrawal $50. A day later my account was back to $20, my withdrawal was cancelled and I still can't withdrawal the $20. Absolute scam. Many more to try before this one
10 December 2024
Unprompted review
Reply from Hugo Casino
Dear Nightmare Jack,
Thank you for sharing your feedback with us.
We’re truly sorry to hear about your experience and understand how frustrating this situation must have been.
We’d like to assure you that we take issues like this very seriously and are committed to resolving them quickly and transparently. Withdrawal cancellations can sometimes occur due to account verification requirements, unmet bonus conditions, or other factors outlined in our terms. However, we’d be happy to investigate this matter further to ensure everything is addressed properly.
Please contact our support team directly via Live Chat or email, and provide your account details so we can look into this for you and find a resolution. Your trust is important to us, and we want to ensure you have a positive experience moving forward.
Thank you for bringing this to our attention, and we hope to make things right for you.
Best regards,
Hugo Casino Representative.
I have played a lot here and stopped…
I have played a lot here and stopped one evening. All suddenly four days later, money are been taken from my bank account and didnt got it deposit on the Hugo Casino website. Talked with their support for hours. They are disconnecting, asking me same questions over and over again just to get me to that stage that I dont want to chat with them. I am sending them screenshots and they are totally ignoring me. As low as it gets. Steal me money on casino but dont take my money from my account and then totally ignore me. Dont ever play here unless you want to just be fooled.
22 November 2024
Unprompted review
Reply from Hugo Casino
Dear Dejan Markuji,
Thank you for bringing this matter to our attention. We deeply regret the inconvenience and frustration you've experienced. Please rest assured that your case has been escalated to the relevant department for thorough review.
In order to assist you and initiate a detailed investigation, our team must request additional information about the deposits in question. This step is necessary to ensure we can thoroughly examine the situation and resolve it as quickly as possible.
You are welcome to contact us directly at kyc@hugocasino.com, available from 9:00 to 18:00 GMT+2 on working days, to share these details or for further assistance. We will also keep you updated on any progress regarding your case.
Our team sincerely apologize for the inconvenience caused and appreciate your understanding and cooperation.
Best regards,
Hugo Casino Team
Fake casino
I play on multiple sites and this has by far the worst payouts.
On slots you get nothing unless it's there 20 cent free spin.
Table games are a waste.
Suggest going anywhere else unless you want to handover cash with no chance of winning.
5 star comments are clearly bots
14 November 2024
Unprompted review
Reply from Hugo Casino
Dear Daniel Godfrey,
Thank you for sharing your feedback.
Our team understand that experiencing a streak of bad luck can be frustrating. However, we’d like to emphasize that our casino operates fairly and has no influence over the outcomes of games. All results, whether on slots or table games, are determined by Random Number Generators (RNG) certified by independent testing agencies.
If you're not enjoying your experience with a particular game or provider, we kindly recommend exploring other games or providers on our platform. Please remember that gambling is intended as a form of entertainment, not a guaranteed way to make money. Always play responsibly and only with funds you can afford to lose.
Regarding your concerns about comments, we assure you that we maintain a transparent and honest approach. All feedback, both positive and negative, is genuine, and we do not use bots or fake reviews.
If you have any other concerns or questions, please feel free to reach out to our support team via email support@hugocasino.com or Live Chat.
We’re here to help and ensure you have the best possible experience.
Best Regards,
Hugo Casino Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.