Another fantastic experience at Hugh Rice in Hull. Collected my new Rolex from Kristian who is simply a pleasure to deal with. Cant rate Kristian high enough, he always makes the experience a very s... See more
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Another visit to Hugh Rice in Hull today to collect my new Rolex. On arrival I was met by a female member of staff with a very nice coffee and made very welcome. The handover of my watch was again p... See more
Company replied
From entering the shop the service and professionalism was amazing, the help kindness and patience was excellent. The staff member are simply lovely abd very attentive to your requirements, Jo went a... See more
Company replied
We have been long time customers with Hugh Rice and always had great service. This year we have purchased a few items from them and we have received fantastic service from Nikki (shop manager) and Kr... See more
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Company details
Information provided by various external sources
Hugh Rice the Jewellers was established in 1971 by Hugh. His brother Mike joined him three years later as an apprentice jeweller, and the store remains to this day a family-owned and run business. We at Hugh Rice are immensely proud of our heritage, from humble beginnings as a basement workshop to a chain of thriving high street jewellery stores stocking the most recognisable and loved brands from across the world. We are specialists in diamond jewellery and luxury watches, and always deliver an outstanding level of customer care. Our on-site Service and Design Centre continues to provide bespoke in-house jewellery designs, watch servicing and jewellery repair.
Contact info
PO BOX 614, HU9 9PP, Hull, United Kingdom
- 0800 342 3180
- info@hughrice.co.uk
- hughrice.co.uk
Another fantastic experience at Hugh…
Another fantastic experience at Hugh Rice in Hull. Collected my new Rolex from Kristian who is simply a pleasure to deal with. Cant rate Kristian high enough, he always makes the experience a very special occasion. Thanks for everything, I wouldn’t go anywhere else.
27 November 2025
Unprompted review
2nd item i have ordered both came…
2nd item i have ordered both came super fast really good quality item's 👌 happy customer
30 October 2025
Gucci earrings purchase
web site easy to navigate and varied payment options options
Very speedy delivery
24 October 2025
Repairing sentimental jewellery
Having taken my ring to Hugh Rice for a clean, it was bought to my attention that the setting had worn and I was at risk of losing the stones. (I was told I could wear it for my wedding day and then that was it!!)
I’ve just got my beautiful ring back today and they have done a fantastic job. The central stone had always been a little offset and that has been corrected without altering the overall proportions. The emerald has been polished and the diamonds are so sparkly.
I had the ring made to celebrate the birth of my second child so it’s very sentimental.
If you have items of jewellery that are sentimental and you need a trustworthy repair, don’t hesitate to take it to Mike and his team.
I have been a customer since 2000 and have not found another jeweller either locally or further afield who can match them in terms of quality, value for money and customer care. Thank you Hugh Rice.
16 September 2025
Unprompted review
No problems at all. Efficient
No problems at all with my online purchase. Item arrived within 48 hours and everything went as expected. Would buy again from Hugo Rice.
27 February 2025
Another great experience
Kristian is a pleasure to deal with. He’s genuinely passionate about watches and balances being personable with professionalism. This was a special purchase for me, and he made sure the experience lived up to the occasion.
17 August 2025
Reply from Hugh Rice The Jewellers
Thank you again for your feedback and your purchase. We hope to assist you again in the future.
I recently collected my Rolex
I recently collected my Rolex, and I couldn't be happier with the entire experience. From start to finish, Max was absolutely brilliant. He was professional, friendly, and incredibly helpful throughout the whole process.
Despite the long lead times typically associated with sourcing a Rolex, he managed to secure mine in just 11 months.
Max kept me updated at every stage, was always transparent, and made the final collection feel really special. I’d highly recommend him.
Great service from start to finish!
14 July 2025
Unprompted review
Reply from Hugh Rice The Jewellers
I will pass this straight across to Max and the Rolex Team who will love your wonderful comments on your customer experience
Reply from Hugh Rice The Jewellers
Brilliant to hear you had a good shopping on-line experience, thank you!
Another great interaction with Hugh…
Another great interaction with Hugh rice today with Kristian he's an asset to your company built a great customer relationship with him over the years we love talking watches and travel adventures would not go anywhere else
Oliver
11 July 2025
Unprompted review
Reply from Hugh Rice The Jewellers
We are delighted to hear that you had such a wonderful experience in store. We will be sure to pass your lovely comments to Kristian and the Rolex Team. Thank you so much for your 5* review and for sharing this.
Reply from Hugh Rice The Jewellers
Thank you again for your feedback and your purchase. We hope to assist you again in the future.
Reply from Hugh Rice The Jewellers
Thank you for such a nice review, it's great to hear how happy you are with our customer service!
Hugh Rice Superb
The guys at Hugh Rice have really looked after me on my watch journey. Allun Michaels is top drawer. I cannot recommend Hugh Rice highly enough. Many thanks Dave
15 June 2025
Unprompted review
Reply from Hugh Rice The Jewellers
I will pass this straight across to Allun and Hull Team who will love your wonderful comments on your customer experience
One of the Best Buying Experiences I've Had
Max was friendly, extremely knowledgeable, polite and incredibly patient throughout. He took the time to explain everything clearly without any pressure, and his professionalism made the whole experience feel seamless and trustworthy. I wouldn’t hesitate to recommend — genuinely one of the best experiences I’ve had. Thank you!
12 June 2025
Unprompted review
Reply from Hugh Rice The Jewellers
We are delighted to hear that you had such a wonderful experience in store. We will be sure to pass your lovely comments to Max and the Rolex Team. Thank you so much for your 5* review and for sharing this.
Friendly helpful staff
Friendly helpful staff. Lovely atmosphere. Gorgeous jewellery.
10 June 2025
Unprompted review
Reply from Hugh Rice The Jewellers
Thank you so much for your 5* review and for sharing your experience
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