Five Stars for Rudi, this agent was extremely helpful and found a resolution which ensured that this issue was solved quickly and without delay. I was very let down by the agents on the phone with my... See more
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I’ve had a genuinely positive experience with Huddle Energy, and I want to highlight the outstanding support I received from Jess. Her professionalism, clarity, and speed of response were excepti... See more
Company replied
I recently moved into a new house and I needed support in setting up everything correctly. I have been in contact with Luke and his customer service is fantastic! He was patiently explaining everythin... See more
Company replied
Absolutely awful and disgusting company, messed us around numerous times, even sending multiple bills for different amounts for the same time period! Countless agents telling us all different things a... See more
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Company details
Written by the company
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Written by the company
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Contact info
Gable House, 239 Regents Park Rd, N3 3LF, London, United Kingdom
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3.4
Average
1K reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ive never experienced a worse company
Ive never experienced a worse company. Between January 2024 and now I have an ongoing dispute where i have given them tenant details for each tenancy during that time period, the tenants have also contact them to pay their bills and yet they still chase the landlord for the money.
14 October 2025
Unprompted review
Reply from Huddle
Hi Danielle,
Thank you for taking the time to leave a review.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Outstanding service, very pleased !
I’ve been a Huddle customer for three years now, and I can honestly say that I’m extremely happy with their service. From the very beginning, they have been reliable, professional, and responsive, making the whole process of managing my energy straightforward and stress-free. Over the years, I’ve noticed how much care and attention they put into supporting their customers, and it really makes a difference.
A special mention has to go to Joel in sales, who has been outstanding. He has consistently gone above and beyond, always answering calls promptly, scheduling appointments efficiently, and assisting with every request I’ve had. His professionalism, friendliness, and willingness to help make every interaction seamless and enjoyable. It’s clear that Huddle values their customers and invests in staff who truly deliver excellent service.
Being with Huddle for three years has been a genuinely positive experience. I feel confident knowing that I’m in good hands, and it’s reassuring to have a provider that is not only reliable but also genuinely helpful. I would wholeheartedly recommend Huddle to anyone looking for an energy provider as they have been incredibly reliable.
14 October 2025
Unprompted review
Reply from Huddle
Hi Elena,
Thank you for your kind words and for being a valued customer for the past three years 😊
We are thrilled to hear that your experience with Huddle has been positive and that our team, especially Joel, has been so helpful throughout.
Your recommendation means a lot, and we are grateful for your continued trust in us!
We look forward to supporting you for many more years to come!
Best Wishes,
Team Huddle 💜
Terrible Company
Long call wait times, weeks to respond to emails, ridiculous bill estimates, making it as hard as possible to switch to another supplier while trying to continue overcharging us for as long as possible.
14 October 2025
Unprompted review
Reply from Huddle
Good afternoon,
Thanks for taking the time to leave a review.
We apologise that it took some time to get in touch with our Customer Service team. You may have reached out during a busy period, and we apologise for any inconvenience this may have caused.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
extremely helpful and easy
I’ve been really impressed with Huddle Energy. Switching over was super easy, and the communication has been clear from the start. Their customer service rep called Joel was friendly, quick to respond, and actually helpful — which makes such a difference especially for first time tenants! My bills are fair and easy to understand, and it’s nice to know they focus on sustainability too.
7 October 2025
Unprompted review
Reply from Huddle
Hi Charlie,
Thank you for your review!
We are thrilled to hear that your experience with us has been smooth and straightforward.
We will be sure to pass your positive feedback on to Joel! ⭐😊
We're looking forward to a hassle-free year of billing with you!
Best Wishes,
Team Huddle
They are thieving overpriced robbers
They are overpriced thieves and you cannot contact them telephonically as they do not pick up calls or even return calls after placing you in a queue. Have had trouble with them for over 4 hrs now and they block you from switching to another provider even if the debt is taken over and being continued to pay. Steer well clear of these crooks
8 October 2025
Unprompted review
Reply from Huddle
Hi Martyn,
Thank you for taking the time to share your experience. We are sorry to hear that you have had difficulty reaching us.
We apologise for any delays you experienced, we are working hard to respond to everyone as quickly as possible.
Please be assured that we follow Ofgem’s regulations regarding switching and always aim to make the process as smooth as possible once all requirements are met.
A member of our Complaints Team will be in touch shortly to review your account and help resolve this for you.
Best Wishes,
Team Huddle
Useless company who doesnt answer calls…
Useless company who doesnt answer calls or emails but will change how much you pay monthly. Without giving a reason and you're supposed to just pay it with no information or reason why. Do not ever ever get in a contract with these people. Get real you stupid idiots.
8 October 2025
Unprompted review
Reply from Huddle
Hi Andrei,
Thank you for taking the time to share your experience. We are sorry to hear that you are unhappy with the service you received.
We apologise that it took some time to get in touch with our Customer Service team. You may have reached out during a busy period, and we are sorry for any inconvenience this caused.
A member of our complaints team will be in touch shortly to review your account, and we hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Great service
Honestly, I couldn’t recommend it more. Bills were split evenly and hassle-free, and Angelica from the support team was so helpful.
4 October 2025
Unprompted review
Reply from Huddle
Hi Scarlett,
Thank you for the 5* review!
We are glad to hear that our service has made things easier for you and your flatmates. We will be sure to pass on your kind words to Angelica – she will be delighted to know she made such a positive impact!
Best Wishes,
Team Huddle
Used this with my flatmates and it…
Used this with my flatmates and it worked brilliantly. Bills were split evenly, no hassle at all, and customer service was spot on. We spoke with Angelica, she was very helpful.
2 October 2025
Unprompted review
Reply from Huddle
Hi Harriet,
Thank you for the 5* review!
We are glad to hear that our service has made things easier for you and your flatmates. We will be sure to pass on your kind words to Angelica – she will be delighted to know she made such a positive impact!
Best Wishes,
Team Huddle
If there is a zero rating they truly deserved
If there is a zero rating. They truly deserve.
At first, we had move out and contacted different provider. But this company came nowhere and registered our account without consent. It was even hard for us to switch as they had just charge us with the bill which we had not use. Just to get out of their service, we had no choice but to pay.
This company will just do what they want and will charge you whatever they wanted. Do not go with this provider!!!!
To my surprise, there was another billing from them again. All they want is MONEY!
Do not go with this Company!!!!
3 October 2025
Unprompted review
Reply from Huddle
Hi Frederick,
Thank you for taking the time to share your experience. We are sorry to hear about the difficulties you have encountered.
If you moved into a property that we supplied, this means we were the incumbent energy provider and billed you under the terms of a deemed contract. To clarify, if you moved in but switched during your liability period, we are billing for the interim period only.
In this case, your account will be billed on the Standard Variable Tariff (SVT), which is the government price cap tariff. Bills are generated based on industry-estimated readings, smart meter readings, or any readings you have provided.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address. We will ensure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
Best Wishes,
Team Huddle
This service made splitting bills with…
This service made splitting bills with my flatmates so easy, and Angelica from customer service was amazing , super friendly and sorted everything out quickly.
1 October 2025
Unprompted review
Reply from Huddle
Hi Laurel,
Thank you for your lovely feedback!
We are glad to hear that our service has made things easier for you and your flatmates. We will be sure to pass on your kind words to Angelica – she will be delighted to know she made such a positive impact!
Best Wishes,
Team Huddle 💜
The customer service is great so helpful
The customer service is great so helpful
1 October 2025
Unprompted review
Reply from Huddle
Hi there,
Thank you for leaving a 5⭐ review!
We are so happy to hear that our customer service team helped you with all your queries!
Best Wishes,
Team Huddle
Not picking up phone
Have been trying to switch energy provider and huddle has not let me switch. Called many times and never heard back.
1 October 2025
Unprompted review
Reply from Huddle
Hi Joshua,
Thank you for taking the time to leave a review.
We apologise that it took some time to get in touch with our Customer Service team. You may have reached out during a busy period, and we are sorry for any inconvenience this caused.
A member of our team will be in touch shortly to assist with your account, and we hope to resolve this as quickly as possible.
Best Wishes,
Team Huddle
Overdue refund of £100 each...
Our household is still waiting on almost £500 owed to us after moving out of a property in July 2024. The process of trying to get this money back has been incredibly frustrating.
4th August – We were emailed a final statement saying our money would be in our accounts within a month (by 4th September).
5th September – I chased this by email. They didn’t respond until 18th September.
8th September – I called and was told it could take up to 12 weeks, despite the email saying one month. I questioned this and was told a request would be made to speed it up, and that I’d have the money by 12th September.
17th September – I called again and was told instead it would be 14 working days from 4th September, meaning payment by 24th September.
18th September – I finally received a reply to my very first email (from the 5th), which said it would actually be 10 working days from 8th September, also pointing to 24th September.
It is now well past the date promised in the orignal email and the latest dates provided in the follow-up communication. We are still yet to receive our money.
I have since logged a formal complaint (no response) and have tried to call multiple times, often being left on hold and promised call-backs which never happen.
Witholding almost £100 from students and being often unreachable or met with conflicting/incorrect information from customer service when trying to resolve it is very poor.
Overall, poor communication experienced throughout the contract, expensive bills and unnecessarily not refunding our money.
30 September 2025
Unprompted review
Reply from Huddle
Hi Rebecca,
Thank you for taking the time to share your experience. We are sorry to hear about the delays and the frustration you have experienced.
This is not the standard of service we aim to provide, and we completely understand how upsetting this must be.
We can confirm that your refund has now been processed. We sincerely apologise for the confusion caused by the differing information in previous communications.
Your case has also been escalated to our complaints team to ensure everything is fully resolved and to help prevent similar issues in the future.
We value your feedback and will use it to improve our processes and communications moving forward.
Best Wishes,
Team Huddle
Terrible company
Terrible company. Don't reply to emails and don't answer the phone.I have a house and the tenants have moved out yet huddle keep blocking me from switching to another energy provider. I never signed up with them and am a landlord not tenant!
30 September 2025
Unprompted review
Reply from Huddle
Hi Janine,
Thank you for taking the time to share your experience.
We apologise that it took some time to get in touch with our Customer Service team. You may have reached out during a busy period, and we are sorry for any inconvenience this caused.
Our records show that we rejected a switch request in August, in line with Ofgem’s rulings regarding switching suppliers. Since that time, we have not received a new request to switch your supply. If you would like to proceed with your preferred supplier, please contact them directly to submit a new request.
A member of our complaints team will also be in touch shortly to review your account, and we hope to resolve this for you as quickly as possible.
Best wishes,
Team Huddle
Just look at the other reviews here to…
Just look at the other reviews here to see what sort of company it is. We have been trying to sort out an outstanding balance from estimated readings that are far higher then our actual readings, we also would like to cancel our contract. Every day we call, we even called their parent company tru energy and we never get to talk to a human being. Terrible company, can’t get away from them and can’t sort anything out. I noticed the do reply to trust pilot reviews so this is my last ditch effort to try and contact the and maybe get a reply that isn’t automated or comes weeks later in the form of an email. Stay away.
30 September 2025
Unprompted review
Reply from Huddle
Hi Matias,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Worst experience ever
Worst experience ever. Students do not go with this business they rip you off
30 September 2025
Unprompted review
Reply from Huddle
Hi Lydia,
Thank you for taking the time to share your experience. We are sorry to hear that you are unhappy with the service you received.
Unfortunately, we are unable to see any recent correspondence with our team that relates to your review. To ensure your concerns are addressed, a member of our complaints team will be in touch shortly to discuss this further.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
I had the worst experience with Huddle
I had the worst experience with Huddle. Their bills were unreasonably high, and I felt tricked into signing a contract that was completely unfair. This has been the most frustrating energy provider I have ever dealt with, and I would strongly advise others to avoid them.
30 September 2024
Unprompted review
Reply from Huddle
Hi Adenike,
Thank you for taking the time to share your experience. We are sorry to hear about your experience.
Our records show that your property was equipped with a smart meter, which means your bills were generated from actual readings sent directly from the meter in line with your energy usage.
In relation to the tariff, we would like to clarify that since 2024, you have been on the Standard Variable Tariff (SVT). This is the government price cap tariff available across all UK suppliers, designed to protect customers and ensure fair pricing.
We appreciate your feedback and are always happy to discuss your account in more detail if you would like us to review anything further.
Best Wishes,
Team Huddle
Reply from Huddle
Hi Ishwor,
Thank you for leaving us 5 stars! ⭐
We really appreciate you taking the time to share your positive feedback!
Best Wishes,
Team Huddle
Reply from Huddle
Hi Bernard,
Thank you for taking the time to leave your feedback.
We are sorry to hear that your experience with us was not positive.
We can see that you were recently in contact with our complaints team. As we had not received a response to our last email, your case was closed.
Our complaints team will follow up with you shortly. If you do have any unresolved issues, please do not hesitate to let us know.
Best Wishes,
Team Huddle
If I could give 0 I would
If I could give 0 I would. Worst experience over the course of a year. Terrible customer service.
22 August 2025
Unprompted review
Reply from Huddle
Hi Ant,
Thank you for taking the time to leave your feedback. We are sorry to hear about your experience.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
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