HSL Chairs - Warrington Reviews 

170
•
TrustScore 5 out of 5

4.9

Unit 2B, Junction 9 Retail Park, WA2 8TW Warrington, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

This is my second purchase from HSL Warrington. The in store staff were very supportive & help us through selecting what we needed. We were given good advance notice of the arrival of our item, which... See more

Rated 5 out of 5 stars

We would like to thank Lynn for her patience and attention we received today.Also Len, who was equally as helpful when purchasing our first chair. Excellent and courteous service.

Rated 5 out of 5 stars

The young lady Bhithi was outstanding,she was totally professional,totally helpful in every way.The whole sale was a pleasure.This is the Warrington store.

Rated 5 out of 5 stars

I was very pleased with the customer service shown by John at the Warrington HSL store when I went to see about purchasing a Stressless reclining chair. This was something I had wanted to treat myself... See more


Company details

  1. Furniture Store
  2. also in
  3. Disability Equipment Supplier
  4. Furniture Manufacturer
  5. Mobility Equipment Supplier

About HSL Chairs - Warrington

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • Unit 2B, Junction 9 Retail Park, WA2 8TW, Warrington, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(170)

4,398 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service without pressure.

We would like to thank Lynn for her patience and attention we received today.Also Len, who was equally as helpful when purchasing our first chair.
Excellent and courteous service.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, efficient staff in the shop. Delivery driver, Numan Taj, polite, friendly and arrived promptly.

9 September 2026
Rated 5 out of 5 stars

Good customer service.

This is my second purchase from HSL Warrington. The in store staff were very supportive & help us through selecting what we needed. We were given good advance notice of the arrival of our item, which came quicker than we had been told we were going to have to wait. The deliver men (Alex & Clive) were very efficient, polite & talked me through how to use the chair controls. Thank you.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Customer care

Customer care is their upmost commitment. Joanne our salesperson was the ultimate professional giving guidance to help make the right choices with no pressure.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I was very pleased with the customer service shown by John at the Warrington HSL store when I went to see about purchasing a Stressless reclining chair. This was something I had wanted to treat myself to for some years. John was very knowledgeable, polite, patient and courteous. I real nice touch was a gift of lovely tea and biscuits as we were leaving. I would definitely recommend HSL Warrington.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Today we visited several mobility…

Today we visited several mobility showrooms for a riser recliner, we did not find a suitable chair. We happened to pass HSL and thought we would see if they had any suitable chairs, we were very surprised by the selection available, and the knowledge of the staff, we found Kate to be very helpful and sincere. We found exactly the right chair after months of looking, it was pricey, but I always say you get what you pay for. We very very surprised by our find, they certainly cater for the disabled at HSL.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Warrington store - thank you Sarah

We visited the Warrington store and Sarah was very welcoming and knowledgeable. She talked us through all the options for a recliner chair for our elderly mum. She helped us understand the various offers and how they would best work for us. We felt very comfortable trying all of the many variations of chairs and functions that would be best for mum. Sarah got us refreshments and biscuits and encouraged us to take our time to make our decision. She was also very patient.
It has been the best shopping experience we have had in a very long time and we would have no hesitation recommending the store and going back ourselves should we need anything further.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The assistant was extremely helpful & able to answer all of our questions, making our visit to the showroom very enjoyable experience

8 August 2026
Rated 5 out of 5 stars

Shopping with Mum

Visited the Warrington store with my Mum so that she could pick a new chair. Mum was assisted by Joanne, who listened to Mum and considered her needs without being pushy.
Mum made her choice after much consideration and was extremely grateful for the help from Joanne who was professional and helpful the entire time.
Definitely recommend.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Hsl have been exceptional with their…

Hsl have been exceptional with their service. Ordered super king bed that, due to my bungalow bedroom access would not go through the door even though the bed was split lengthways (each half was longer than single bed). Hsl took the bed back, stored it 6 weeks(and said they would store it as long as needed) then redelivered when I had sorted access through removed window, all at no extra charge! They made bed up; all perfect. Feels as if floating on clouds. Hsl is now my number 1 place for furniture. Highly recommended

12 May 2026
Rated 5 out of 5 stars

Recently bought fireside arm side

Recently bought fireside arm side. Leonard was very helpful at the Warrington store going through all the fabric options. Great service overall. Very happy with the purchase.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

My life changing Chair

Very pleased with amount of choice in the type of chair I wanted.
All the staff were friendly and helpful, especially Bithi who impressed us with her product knowledge and presentation.
Many thanks, Barbara

7 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look