HSL Chairs - Oxford Reviews 

46
TrustScore 4.5 out of 5

4.6

165-167 Lamarsh Road, OX2 0PB Oxford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A really pleasant experience. The service given was excellent. The staff member who helped me found the perfect chair for me, answered all my questions and gave me ‘thinking’ time before making my dec... See more

Rated 5 out of 5 stars

Ashley and Cameron were excellent when they delivered our two new sofas and Stressless chair. They communicated with us to let us know their arrival time and were friendly and professional throughou... See more

Rated 5 out of 5 stars

Scarlett at the Oxford Branch of HSL displayed tenacity, patience and empathy in helping me find details of a chair made so long ago that I couldn't find any information at home. The chair was bough... See more

Rated 5 out of 5 stars

I have been considering visiting the HSL Botley Road store in Oxford for some time but only yesterday did I manage to find the time due to a busy schedule and a very recent operation. On entering the... See more


Company details

  1. Furniture Store
  2. Disability Equipment Supplier
  3. Furniture Manufacturer
  4. Mobility Equipment Supplier

About HSL Chairs - Oxford

Written by the company

HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.


We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.


Award Winning

HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.


Made in Yorkshire

Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.


Family Business

As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.

About HSL Chairs

Written by the company

Up to 25 Year Guarantee
Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
Queen's Award Winners
HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation. 

Occupational Therapist Approved

All products are independently tested

As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe. All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.

Contact info

  • 165-167 Lamarsh Road, OX2 0PB, Oxford, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

46 reviews

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4.6

All reviews

(46)

4,100 reviews in the last 12 months

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Rated 5 out of 5 stars

The Oxford showroom

Emma at the Oxford showroom was so helpful. She was welcoming right from the start. She listened to what I needed and offered a range of advice. Once I had chosen my style, size and fabric the formalities were concluded efficiently and very professionally.

8 September 2025
Unprompted review
Rated 5 out of 5 stars

HSL in Oxford

Arrived at HSL in Oxford, we where met by Emma who set us at ease with her friendly approach and helped with selecting the style of chairs we were looking for, her knowledge of the rise and recline chairs and sizing for each of us was perfect.

9 September 2025
Unprompted review
Rated 5 out of 5 stars

Friendliness on arrival

Friendliness on arrival.
Not pushy to make a sale.
Relaxed atmosphere.
complimentary tea coffee while trying chairs, beds, etc.
Nothing was to much trouble.
The two ladies knew there stuff.

12 July 2025
Rated 5 out of 5 stars

We had our settee delivered on 11th…

We had our settee delivered on 11th July
It was on time and Jack and Martin could not have been more accommodating. We're on the third floor of an apartment block.
They were courteous, efficient and very pleasant to speak with.
We are delighted with all the HSL staff we've met throughout our transaction.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Stressless Chairs …

We visited the Oxford store to look for an individual chair. We were greeted by William who allowed us to browse and try sitting in the chairs. He advised us of the differences between the Stressless models available and answered our questions, giving us a quote. Once we made a decision and accepted the quote the delivery was very prompt - less than a week!

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

From my first visit to the Store in Oxford in April through to delivery today, my experience was brilliant. Staff at the Store were very helpful, giving great advice and showing much patience.
I was kept up to date with phone calls about delivery date and time, with everything running very smoothly indeed.
I would certainly recommend HSL.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

William was really helpful.…

William was really helpful and knowledgeable,we tried the furniture we wanted and he couldn’t have been more helpful, he made us tea .and the whole experience was very good,this was in the oxford branch.we would definitely recommend.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

HSL delivery

HSL delivery arrived promptly and I had a telephone call to advise eta.
The two men were helpful, friendly and very efficient.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Great shopping experience!

We visited the Oxford HSL branch, Emma was super helpful and made us very welcome. We were offered refreshments and Emma explained the product range and she listened to and understood our requirements.
We tried many different chairs, the range of options is amazing. I found exactly what I was looking for, comfortable, supportive and I was able to get up very easily (something I've struggled with). Delivery was easy to arrange and I look forward to my new, comfortable chair.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service

From start to finish, our experience at HSL was faultless. William was very helpful with advice on finding the right chair to meet my needs, and there was no pressure to make a quick decision. Tea and biscuits were offered and very welcome. My new chair arrived within a few days and is already a comfortable and supportive addition. Thank you HSL for a great service.

5 May 2025
Rated 5 out of 5 stars

We visited the Oxford store today and…

We visited the Oxford store today and were greeted by Emma who was extremely welcoming and helpful, our choice of chair was made and then came the decision of fabric, there were so many and Emma was a huge help in not pressuring us. On the whole a delightful visit and we look forward to receiving our chosen chair....thanks to Emma

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Good buying experience.

We recently visited HSLChairs in Oxford to look at their furniture. Specialist adviser, William, was on hand and very patiently helped us with all the information we needed. I browsed on my own giving me time to decide which item to purchase, which was appreciated.
I would most certainly recommend a visit to HSLChairs in Oxford and now look forward to receiving my new bed.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

prompt and charming

Jason and Ashley were prompt and charming. Ash was very clear and patient in describing the controls and they'd been and gone within 15 minutes. Many thanks.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful delivery

We had a delivery of two chairs today, Andy and Wayne were very professional and the ease of the delivery was perfect for my elderly in-laws.
Highly recommended!

2 May 2025
Unprompted review

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