HSL Chairs - Oxford Reviews 37

We went to Oxford HSL and were really just wanting advice from a company that we knew prioritised lumbar support in their furniture. So it was a fact finding mission that we were intending to back up with other visits elsewhere. However Scarlett and Dee were amazing. There was no one else in the showroom and they spent 2 and a half hours with us which gave us the chance to try out furniture for longer. That meant that we were much more sure of its genuine comfort level. They were not pushy at all and even suggested that if we bought a good quality chair we might not need the two sofas we had been planning as well. We decided to buy a Stressless chair and two HSL sofas at the time because we thought that there was no need to go elsewhere as well. We are very pleased with what we have decided on and Dee and Scarlett are so good at what they do and I hope that HSL are aware of this. Thanks to both of them for their excellent and supportive approach and the time they gave us.

Excellent service no issues staff at Botley Rd ,Oxford were great big thank you to Emma

I was looked after by the lovely Emma. Not pushy at all. She helped me find what I was looking for and went the extra mile by seeking out a sample and advice on another. She used her knowledge and flare on what I was looking for. Emma and her manager were very hospitable. An enjoyable experience all around

Knowledgeable and friendly staff (Emma), lots of advice & information regarding theoptions.
Thank you, we eagerly await our new chair!
Peter & Sue Walker.

Very experienced, knowledgeable staff.
Immediately made us feel welcome. Offered refreshments and chatted to establish our needs. Not at all pushy.
We were given time to think about our choice and returned the next day for another brilliant consultation which resulted in our order.

Friendly personal service from helpful staff who knew their products and helped us find what we wanted without any high pressure sales. Really could not fault the whole shopping experience.

Excellent service William explained everything clearly and precisely, as to what we wanted. Also very good coffee and biscuits provided.

Friendly staff
Very welcoming and efficient
William was excellent

Emma at Hsl Oxford was an absolute legend. She was extremely friendly, helpful and honest. A big credit to the company. My father especially enjoyed the cup of tea sat in the most comfortable chair he has ever sat in.

Thanks to Emma at HSL Oxford. Went to look at rise/recline chairs for my Dad and were quickly convinced to get one by the demonstration provided. Great service and thanks for the tea and biscuits!

Emma in the Oxford showroom gave us a warm welcome and her knowledge and experience (but no pressure) helped guide us quickly to choose and order a chair. The HSL website was hard to navigate for choosing fabric with several fabric not available for certain chair models and a little confusion for a moment. Otherwise excellent

Wow! What can I say. The delivery team were amazing. Jason and Ashley took time to ask and listen to our specific needs. Nothing was too much trouble. Delivery was on time, contact was made when 30 mins away and using a phone number we changed only an hour before. Credit to customer services for passing that number on so swiftly.
Thank you also for leaving some boxes, the children I mind will love them.

From start to finish in purchasing my chair everyone was very helpful and understanding. The 2 delivery drivers Darren and Jack were helpful, placed the chair where I asked them to and demonstrated how to work the chair.

Emma at the Oxford showroom was so helpful. She was welcoming right from the start. She listened to what I needed and offered a range of advice. Once I had chosen my style, size and fabric the formalities were concluded efficiently and very professionally.

Arrived at HSL in Oxford, we where met by Emma who set us at ease with her friendly approach and helped with selecting the style of chairs we were looking for, her knowledge of the rise and recline chairs and sizing for each of us was perfect.

So helpful and informative about the different types of recliners and how to meet our needs. You can’t beat trying them! Thanks Emma at the Oxford branch.

The service we received today was very officiant, although we didnt have a half hour phone call before we had ten minutes the delivery was very smooth and I am very pleased with my new chair.

Friendliness on arrival.
Not pushy to make a sale.
Relaxed atmosphere.
complimentary tea coffee while trying chairs, beds, etc.
Nothing was to much trouble.
The two ladies knew there stuff.

Excellent friendly and caring advice by Dee

We had our settee delivered on 11th July
It was on time and Jack and Martin could not have been more accommodating. We're on the third floor of an apartment block.
They were courteous, efficient and very pleasant to speak with.
We are delighted with all the HSL staff we've met throughout our transaction.