We had a rocky start with our claim via HSBC and Severn Trent. However once it was passed to Home Repair Network and a wonderful lady called Carolyn I felt fully listened to and was dealt with in the... See more
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Home Repair Network Limited (HRNL) manage property damage claims on behalf of UK Insurance Co's. We are appointed by Insurers to impartially validate a Customers claim in line with the Insurance policy terms, claims guidlelines and where appropriate, offer a fair settlement value or provide access to the services of an approved building repair contractor. We do not receive any commission / reward from Insurers for the outcome or value of a Customers claim. We are paid a fixed amount to provide our opinion on the cause and value of a claim. HRNL has a network of individual building damage surveyors and repair contractors to aid in the validation and settlement of a claim across the UK.
The Willows, Ransom Wood Business Park, NG21 0HJ, Mansfield, United Kingdom
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Replied to 80% of negative reviews
Typically replies within 24 hours
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This company, in particular Beth and Andy provided a 5 star service. My property was affected by a gas explosion and was in the middle of a sale. They have acted quickly and effectively and now the sale of the property can proceed you have a very happy customer.
Got broken in to last night. Put the claim in this morning, payment has been processed and will be in our bank 2-3 days. Great service
Andy Reay was very professional and dealt with my enquiry proactively
From start to finish with both Beth and Andy, the service was fantastic. Normally, being passed to another company from your insurance agent causes no end of complications, this was never an issue with HRNL.
Beth, in particular, kept me informed constantly, which was made all the more impressive as we were out of the country for most of the time the work needed to be sourced and completed.
A friendly approach topped off the incredible service we were given.
Thank you both for all your help.
My glazing claims handler Cheryl Myskiw was brilliant. She was efficient and supportive and made coping with an upsetting situation following a break in much easier - thank you so much!
Team visited twice. Once to put a temporary "wooden window" in place, check extent of damage and measure for replacement glass etc.
Then a second visit to carry out necessary repairs and fit new glazing in the doors.
All was completed to a very high standard in a fairly short timescale.
Everything looks pretty much like new.
I am a very happy chappy.
I highly recommend this company.
My insurance claim was passed on to home repair network to review the damage. They were in contact within 30mins of insurance passing it to them. They were very quick to make arrangements to view the issue and communication was excellent every step of the way. Made the whole thing easier to process
Insurance Claim
John was extremely helpful throughout the entire process and was a pleasure to deal with. 5 star and first class service.
Found them very helpful in my insurance claim.
Dealt with John who I found very helpful and efficient.
Gemma and the team were kind patient and sorted the claim.
Thank you
I have found John Arundale extremely helpful, courteous and efficient throughout my dealings with him.
It has been a pleasure.
Everyone I spoke to at HRNL was very helpful and friendly. John Arundale dealt with my case, he was very professional and followed up straight away to help me have my claim processed quickly. Very happy with his service.
Great communication & quick payment. Really good to deal with.
I spoke to John Arundale about the issue today, I felt he gave me time to explain and listened intently, he asked clear concise questions and had a professional friendly approach with a can do attitude, while asking questions I felt he explained the process clearly and used time speak.
At the end of the call I felt valued and had a good outcome to the issue.
John is an asset to your company
Had an unfortunate attempted burglary and doors needed replacing, the insurance company put me on to HRNL to check everything and move the claim forward.
Was dealing with John A, who's done an fantastic job reassuring me and acting very quickly to resolve this.
From start to finish 2 days. Excellent comms and speedy resolution.
Unheard of with insurance companies right?!
Would I use HRNL again?, absolutely!
I had front door veneer damaged. HRNL has found the right specialist quickly, they were informing me about the progress of the process but the most important is that my door looks like new again 🥰
Would definitely recommend.
After storm damage to our Conservatory roof we contacted our Insurance company. They contacted Home Repair Network Ltd who were quick in sending out a surveyor . He inspected the damage and confirmed it was storm damage. John Arundel at Home Repair Network arranged for Window Doctor to carry out the work. The whole process was a success due to the assistance we got from Home Repair Network Ld.
Excellent work. Kept me updated from start to finish. Such a kind caring gentleman who carried out all the work. Thank you
John was great. Excellent levels of communication and a swift resolve to what had been a lengthy claim.
Cheryl was very communicative throughout the whole process and made everything easy to understand!
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