Very poor customer service. I made a purchase through the Debenhams website from Hoxton Gal and, after encountering an issue, contacted them several times. They never replied. No support, no updates,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I haven't received my goods, I have tried to contact them several times, email, online chat, online message. No response from anyone, worst customer service I have experienced in a long time. They ha... See more
Completely different blouse to the photo. No option to return so had to contact. Eventually got an Evri code. Sent it back . Still no refund. Contacted again via email. Was asked for trackin... See more
Company replied
This supposed dress is dreadful, it’s so light it’s transparent. It arrived rolled up in a plastic bag and creased so badly. I’m furious over this because you’d get better in Primark for a fraction o... See more
Company replied
Company details
Written by the company
Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.
Contact info
London, United Kingdom
- +44 7961 938041
- orders@glrfashion.com
- hoxtongal.co.uk
2.9
Average
165 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 54% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very helpful customer service and quick…
Very helpful customer service and quick delivery. Thank you.
3 April 2022
Reply from Hoxton Gal
Hi Harris! Thank you so much for your kind review. We are so happy to hear that. Happy future shoppings! :) - Hoxton Gal Team
Amazing products!
Amazing products!! Came really quickly and you can tell that its very good quality 😍😍 100% recommended
19 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Poppy, This is lovely to read! Thank you for sharing your review with us and the community :) - Hoxton Gal Team
Amazing quality and service
The quality is amazing and so is the service they provide. 100% would recommend I am very satisfied
10 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Sel, Thanks so much! This is lovely to read! <3 - Hoxton Gal Team
Reply from Hoxton Gal
Hi Rachel, This is fantastic to read. Thank you for choosing us! :) - Hoxton Gal Team
Bought 2 jumpers from here
Bought 2 jumpers from here. Excellent speed and best fit with my size. The quality of the fabric is amazing!
Will definitely buy again!
8 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Deniz, This so lovely to read. Happy future shoppings! :) - Hoxton Gal Team
Beautiful designs
Beautiful designs, great quality, and excellent service. I recommend!
8 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Kris! Thank you for your kind review. We are so happy to hear that! :) - Hoxton Gal Team
Fit perfectly and good service...
8 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Sinem, We are very glad that you were satisfied with our service. Happy future shoppings! :) - Hoxton Gal Team
Wasn’t expecting this quality
Wasn’t expecting this quality, really recommended
8 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Ece, Thank you so much! We really do love to hear your feedback! :) - Hoxton Gal Team
Amazing quality and feel
Amazing quality and feel. My order arrived very quickly. Thank you very much.
8 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Belde, Thanks so much! This is lovely to read! :) - Hoxton Gal Team
Good quality, quick shipping!
Really nice selection of good quality clothes. I was also very happy with the efficiency of the shipping!
7 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Gulce, This is lovely to read! Thank you for sharing your review with us and the community :) - Hoxton Gal Team
Great quality and service
Great quality and service. Favorite items in my closet.
7 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Ruzmetova, This is so great to read, thanks so much for taking the time to leave a review! :) - Hoxton Gal Team
Excellent service and lovely pieces
I recently purchased a few pieces from Hoxton Gal and I’m super happy with all of them! The quality is excellent and shipping was very fast. Somewhere I’ll definitely be purchasing again from with confidence 👍🏼
7 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Fidan, We are so pleased you are happy with your item! Happy future shoppings! :) - Hoxton Gal Team
I bought a couple of products from…
I bought a couple of products from Hoxtongal which is absolutely perfect.great quality and very kind custumer service.
7 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Gupse, We're glad to hear that you're happy with your purchase and our service. Happy Future Shoppings! :) - Hoxton Gal Team
Beautiful asset to the industry…Highly…
Beautiful asset to the industry…Highly recommended…
7 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Hasan, We are so grateful for your kind words. Have a lovely day! :) - Hoxton Gal Team
Lovely products and good customer…
Lovely products and good customer service
7 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Ezgi, This is lovely to read! Thank you so much for taking the time to share your experience with us. :) - Hoxton Gal Team
Great customer service
Great customer service.
I have a couple of items which are great quality, however I returned a recent purchase as they didn't suit me. There was an issue with the refund which was corrected immediately with no hassle at all. Thank you
1 February 2022
Unprompted review
Reply from Hoxton Gal
Hi Francesca, You can always ask for help from our Customer Service Team to find your size. Because we are always here to help you, if you need us! :) Happy Future Shoppings! - Hoxton Gal Team
The quality of the products is amazing…
The quality of the products is amazing however I couldn't find the right size for me -shame! Great customer service though, thank you HoxtonGal!
21 January 2022
Unprompted review
Reply from Hoxton Gal
Hi Gokce, We are very glad that you were satisfied with our service. You can always ask for help from our Customer Experience Team to find the right size for yourself. Thank you for choosing us! :) - Hoxton Gal Team
Great experience all round
Great experience all round, loved the designs, quality and easy ordering & delivery of the clothes I bought. Will definitely be using again!
14 January 2022
Unprompted review
Reply from Hoxton Gal
Hi Rebecca, Thanks so much! Happy future shopping! :) - Hoxton Gal Team
I absolutely love my Hoxtongal pieces
I absolutely love my Hoxtongal pieces, fit perfectly and delivery was superb! A great affordable brand with lots of fashionable items on offer xx
8 January 2022
Unprompted review
Reply from Hoxton Gal
Hi Caroline, This is lovely to read! Thanks so much for taking the time to leave this review! -Hoxton Gal Team
Good products
I'm very happy with the purchase from this company, really like the design and quality.
5 January 2022
Unprompted review
Reply from Hoxton Gal
Hi Aleksandra, thank you so much! We really do love to hear your feedback! <3 - Hoxton Gal Team
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