I’ve had my car & home insurance with Howden for many years. They always answer calls, problems etc with informed solutions & advice. Knowledgeable & friendly the agents will always suggest the direct... See more
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Review summary
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Good to talk to Mike who understood the Insurance and was able to come back quickly with any answers to queries - knew who to ask. Phoned back later 30th July with a query, answered by Ali who said... See more
Have used Howdens for 4 years for our car insurance & recently our house insurance. Every customer service person we have dealt with has been very professional & helpful in helping us find the right... See more
Howden are easy to contact and you don’t have to wait ages at the end of a phone! When you get through they ensure you’re through to the right person / department and they deliver with your query / re... See more
Company details
Written by the company
Howden is the new name for A-Plan. We do insurance differently. With more than 100 insurance products available, at over 100 branches across the country, our friendly branch teams are dedicated to finding you the right policy at the right price. From car, home or van insurance to horsebox, commercial cover to kit cars; we have access to a range of mainstream and niche insurers, who offer the full breadth of policies to cover your every specialist requirement.
Contact info
2 Des Roches square Witney Oxfordshire OX28 4LE, OX28 4LE, Witney, United Kingdom
- reviews@howdeninsurance.co.uk
- howdeninsurance.co.uk
4.8
Excellent
72K reviews
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Excellent staff who are always…
Excellent staff who are always friendly, helpful and knowledgeable.
11 August 2026
Good experience a renewal of current…
Good experience a renewal of current policy, the service and information provided was excellent
11 August 2026
Recommend by a friend
Recommend by a friend , talking with someone & knowing I can ting at any time & talk to that same person again for me is a winner
11 August 2026
Every thing was done very easy staff…
Every thing was done very easy staff good service good price very good
11 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I will never deal with this company…
I will never deal with this company again. Was with A Plan for years but since it became Howdens the standards have slipped below an acceptable level. I had three vehicles with them, but never again.
10 August 2026
Reply from Howden Insurance
Hi John,
Thank you for letting us know - we're very sorry that we haven't met your expectations after being a long-standing customer. We have let your branch know and they will in touch with you shortly.
The renewal was efficient and very easy…
The renewal was efficient and very easy for myself. When I was unable to download Certificate, owing to my lack of technology, Melissa kindly forwarded them to me by post.
11 August 2026
Price is fair under the circumstances I…
Price is fair under the circumstances I hope to renew next year with no claims protection
11 August 2026
Helpful and competitive pricing
Helpful and competitive pricing, always eager to keep your on going business
11 August 2026
Very helpful staff
Very helpful staff, a good saving on my old insurance for exactly the same cover. Talking face to face relaxing and proper. First rate, excellent.
Many Thanks
P J Ormandy.
7 August 2026
I’ve just insured my explorer cvx8…
I’ve just insured my explorer cvx8 through howdens
I dealt with Corey .. I cannot say enough good things about him & the process
Totally professional
Totally reasonable
Totally wound recommend them to anyone looking for any type of insurance ❤️🌟
11 August 2026
Unprompted review
You have not sent me a copy of the…
You have not sent me a copy of the paperwork, through the post as promised.
6 August 2026
Excellent service
2 August 2026
A relatively short and painless…
A relatively short and painless experience on the phone. The operator I spoke to was very engaging and knowledgeable. And more importantly was very easy to understand. Managed to save me a healthy sum from the quote my previous insurer gave.
1 August 2026
Thank you for the swift and extremely…
Thank you for the swift and extremely prompt action taken to resolve the issue I had experienced with a motor vehicle. Outstanding service and a credit to Howdens insurance, thank you Chantel
11 August 2026
Unprompted review
Helpful and friendly staff.
10 August 2026
I had the pleasure of dealing with…
I had the pleasure of dealing with Kelly when I needed to renew my car insurance, and she was absolutely amazing! She was so helpful, friendly and professional, and did everything I asked for without any hassle. I couldn’t have asked for better service.
I would definitely highly recommend Kelly to anyone looking for great customer service. Thank you so much for all your help, Kelly!
11 August 2026
Unprompted review
Very good service
3 August 2026
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