Hover Reviews 

120
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Signed up, bought a domain (for parking). Assigned Nameservers. Everything was good. Until suddenly my purchase was refunded overnight with zero notice AND my account was 100% locked. Just straight... See more

Rated 1 out of 5 stars

Any organization that automatically applies auto-renewal to all orders, then makes it difficult to cancel, is using slimy business practices. That why Hover is slimy: Because they use this sli... See more

Rated 1 out of 5 stars

Vistaprint who I had my domain and email with for many years decided to transfer all their loyal clients to Hover.com. Well, what a nightmare this so called company is, since this transfer happened I... See more

Rated 1 out of 5 stars

After purchasing a domain and using their email for some time, they removed my domain ownership and purged all my emails, without even letting me know. When I called to understand why I was locked... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Find a great domain name and easily connect it to your website. Get outstanding Customer Support and Free Domain Privacy from Hover.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

120 reviews

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No recent history of asking for reviews

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1.3

All reviews

(120)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

The worst company ever

The worst company ever with the worst customer support and the worst employee attitude towards customers. I have bought a domain, they requested that they need a phone-call verification, although I provided all my personal information to them. After a very long and frustrating arguments with their indifferent customer "support" team they said that I'm free to "go" to another hosting company. On top of that, they have bought a ".com" version of my domain name and sort of black-mailed me by sending an email to the ".org" extension and saying that if I needed the ".com" domain I can call them, I knew that because I checked the whois record and it was registered by them :) can you believe that? They are the worst fraudulent hosting company ever.

5 September 2020
Unprompted review
Rated 2 out of 5 stars

A poorly designed and managed provider

It's not comfortable for me to write a poor review about a service that I have used from its beginning. I was with Tucows and accepted the transition to Hover. So it's been decades.
I use them for my (few) domains - which means I have to use their email (server) services as well. My great frustration with them is that they have very crude spam filter levels. I discovered that it had been eating up my email months ago and since then have struggled to find settings that work. With no success, so I am now forced to keep checking through their awful webmail interface every few days to see what has been trapped. So right now I'm looking for another domain manager - and I have to suggest that you avoid using their services.
Their customer service is slow to react, but I can live with that. They usually are reasonably helpful at getting issues resolved.
But their mail can be a real showstopper - and you should think about it before you sign on.

30 August 2020
Unprompted review
Rated 1 out of 5 stars

Lack of customer service.

Hover has some of the worst service I have received, after rebranding the company from "Enom" to Hover, I didn't notice the change over email and hover emails were going to my spam folder... When they transferred, they didn't transfer my payment information over, didn't phone me to notify they had changed it or that my domain was going into redemption due to this fact...

Now I have to pay $250 US which they refuse to reimburse because they wouldn't stand by their "auto renew" feature which clearly didn't auto renew because of their own actions.

I dealt with a woman, "Lei" she said her name was, when asked to speak to someone in management, she put me on hold for 15 more minutes, then informed me that nobody could speak with me currently and that they would e-mail me to confirm a phone call at a later date (which of course, I still have not received).

Awful service guys, wake up.

25 August 2020
Unprompted review
Rated 5 out of 5 stars

Been using hover for almost a decade

Been using hover for almost a decade, both professionally and personally. Excellent service, really really good site / interface.

And the fact that they're descendants of the famous tucows is icing on the top :)

11 March 2020
Unprompted review
Rated 1 out of 5 stars

Website is bugged and unable to login…

Website is bugged and unable to login to even make changes to my domain. After putting in password and 2FA code site just freezes and it's been like this for over 12 hours now, stay away if you need immediate access to your domain.

7 March 2020
Unprompted review
Rated 1 out of 5 stars

Paid for four domains, and received nothing

Purchased two domains from them, and transferred two to them (on the advice of a podcast ad read that I now regret). The purchase did not go through (the domains are still available, and the transfers were not completed), although I was CHARGED ANYWAY.

A day later, their customer service has done nothing to rectify this issue. Do not use.

17 February 2020
Unprompted review
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