Hover Reviews 

Bought a freezer which got more and more noisy, tried to use the warranty to investigate the issue to be told that if Hover deemed there to be no fault I would be charged in excess of £72!!! Great customer service? Also there’s no point in registering as the service team I spoke to had no information about my purchase and had me on my knees getting a model number! Great customer service?

Their communication is n/a, they won't help you when you need to connect a URL to your website that isn't in their list, AND THEY FAILED TO TELL ME THIS BEFORE I BOUGHT UP 6 URLs for my business! NOT IMPRESSED ONE BIT. Avoid like the plague.

I am also someone VistaPrint transferred to Hover and after SIX days still have no access to my emails and no idea when this will be resolved. Avoid this company,

Vistaprint who I had my domain and email with for many years decided to transfer all their loyal clients to Hover.com. Well, what a nightmare this so called company is, since this transfer happened I can no longer receive my business emails and they are not even interested in helping. I will be obtaining authorisation code and transferring my domain elsewhere. ABSOLUTE RUBBISH!

TERRIBLE! WASTE OF MONEY!

domain service that you should flee from and without looking back. THEY ARE THE WORST, THERE IS NO ONE WHO EXCEEDS THEM IN THAT, TERRIBLE SERVICE. GARBAGE AND THE BIG

Very very bad. Will not release my domain. Can't get anyone on the phone or by chat. Do not use this company if you want good customer service.

Stay away from this provider they will suspend your domain without warning and make it very difficult to retrieve, you will lose your business

Horrible service stay away. 1 week after I paid and activated the domain, I realize the domain was down and available for sale on hover. no explaination email or so whatever was emailed to me I opened a support ticket to which no one answered. my account was locked out. when I contacted support they said call us on the international toll free number, which as a matter of fact doesn't work. they said if u can't call us we cant help you.I don'tunderstand what's so hard to be explained in a chat. when I asked for refund they said money was not deducted from your card. which is not true, I showed them the invoice and the payment event from my banking app. no results. absolute scam. very unprofessional. highly do not recommend.

Really bad service and I’m one of those who wished I had done better research.
I’ve used them for some years now but only because my emails are so linked to everything in my life that to change service provider now would be huge effort and time.
Most of my problems relate to not being able to send emails. How basic can you get !!
For those who do research please avoid Hover at all costs.

Crap service. They dont respond to emails , they send emails from robot. The help email they ask you to contact is just a smoke screen. No human being responds. My domains expired as I was to reset my password to renew before they expired. The reset email never comes. A hacker used my credit . They dont resolve anything dont do business with them. This is the worst domain company I have known. My domains are stuck in an account I am failing to access . They are pathetic.

Great company! I’ve transferred all my domains over to Hover from 123-reg and now get all my new ones from Hover.

WARNING!!! DO NOT USE THIS COMPANY! I had auto-renew on for my website. When the renewal came, they didn't automatically renew it!! (as they had for many years, and the auto-renewal clearly indicated on every email I received from them). The credit card attached to the account had NOT expired - and they gave no indication the renewal had not gone thru as usual. When I finally noticed my website wasn't working, it had been sold - and they're asking $12,900 to get it back - when I originally paid $15.99!!!

I've purchased a domain and the next day it still wasn't available, which isn't the problem. The problem was when I tried to log in and apparently my password was incorrect, so I've tried to reset password but I guess their backend just doesn't work so I never received an email also magic token sign in doesn't work.

We had been with hover for 12 years.
The first 10 years were wonderful - their customer service was excellent.
For the last two years we have had issues - a significant amount of server down time, errors, and now after some very upsetting security issues and customer service issues we switched to another provider.
We were told by hover we would have a week to transfer our emails. After three days they deleted them.

I guess this is just the final confirmation we did the right thing.

After purchasing a domain and using their email for some time, they removed my domain ownership and purged all my emails, without even letting me know.

When I called to understand why I was locked out of my account, they refused to give any details apart from what I wrote above. My previously owned domain is now available for purchase again. Unbelievable.

Terrible Support and Service, Avoid this company!

I didn't even sign up for hover -- they ate enom, my last domain provider. Then my credit card was expired so they sold my domain name to The Domain Agents. I was expected to pay $20 to open negotiations to get my personal domain back. I chose to give up the domain rather than enrich these ghouls. Awful people. Avoid.

Irresponsible company.

Registered, bought domains and after several hours got refund and domains have been deregistered.

Requested an explanation from support but no response.

Then again registered the same two domains successfully and after several hours again - the domains has been deregistered, the account was blocked!

No explanations, no notification - nothing on the second time.

And when I asked for help via online chat, som person named Wyatt said - call us, and only then we will give you the explanations.

Fortunately all money was returned back!

I reported a fault to customer service in September (reference #2425040), I've been unable to access my domain list. The site bugs out and redirects me to my first domain.

It's now December and I still can't access my domain list. I've tried to contact Customer Service again (reference #2455087) but they're insisting I need to disable two factor authentication before they will speak to me. That is the most ridiculous.

AVOID!