House of Worktops Reviews 

4,928
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 869 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quick and efficient delivery service, often highlighting the helpfulness of the drivers and excellent communication throughout the process. People are delighted with the high quality of the worktops, noting their amazing appearance and precise custom cuts. The staff receive frequent commendation for being friendly, knowledgeable, and professional, making the ordering experience simple and clear. However, some customers also noted occasional issues with delivery scheduling, including delays or changes to planned delivery dates that caused inconvenience. A few other people also felt that the product quality sometimes fell short of expectations, citing instances of damaged items upon arrival, discrepancies from samples, or requiring additional finishing work. Specific concerns included a wide island worktop splitting and veneers being difficult to cut.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast communication and... See more

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Quality

People report positive experiences with quality, often highlighting great value for money and impressive... See more

Order

Clients share positive opinions on order, highlighting a simple and clear online process for custom sizes and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got exactly what I needed & wanted. I was after a bar top used chatgpt to help me choose best looking compact laminate, ordered samples, got Chatgpt to tell me how to approach measurements, corners, s... See more

Rated 5 out of 5 stars

We have used House of worktops both directly placing an order ourselves and indirectly through getting our kitchen company to source Iroko worktops from House of Worktops. In both cases we have been d... See more

Rated 5 out of 5 stars

Absolutely impressed with my interaction with Aaron . Had an urgent request for a small piece of compact laminate worktop . Tried everywhere but this is the only company that sold 1m length x 69.5 dep... See more

Rated 5 out of 5 stars

My wife and I looked around at oak worktops available nearby but were not very impressed by the quality or looks. We decided to buy the Full stave deluxe oak worktops from House of Worktops after... See more


Company details

  1. Kitchen Supply Store
  2. Kitchen Furniture Store

Information provided by various external sources

House of Worktops is Online Kitchen Worktop Retailer that has defined its Brand with its Product Quality and 100% Customer Orientation!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 1 month

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4.8

All reviews

(4,928)

876 reviews in the last 12 months

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Rated 5 out of 5 stars

Provided the exact service i was…

Provided the exact service i was looking for. Good chat service and communication. Provided the additional cuts i needed to exact measurements with quick delivery. Also arrived with the offcuts which i have repurposed. Very happy overall.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service

Shouldn’t be that unusual but it is. Actual people answer the phone and sort queries out quickly and efficiently. I never write reviews but these guys deserve the credit. Super customer service from start to finish. I made a few mistakes on dimension that were sorted out quickly when the sign off drawing was provided.
Worktop itself looks great. I would definitely recommend them. Great customer service is so rare these days.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

From Start to Finish the communication…

From Start to Finish the communication was first class I spoke with them on the telephone about delivery to Wales and I was informed of the exact day they would be delivering to my house a few days later I received a email and text message informing me of the approximate time that they would be arriving at my home which was a 2 hour slot not like most other companies when you’re expected to stay in all day I was provided with tracking information and was able to track my driver on route so I could get on with the rest of my day.

My worktop arrived in perfect condition and was delivered to my kitchen ready to be installed. The driver had his colleague were both exceptionally polite and friendly and very helpful.

I couldn’t recommend the company and their delivery service enough.

Thank you very much once again

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, so helpful - went out of their way to get my worktop to me earlier than anticipated. Haven't fitted the compact laminate worktop yet, but looks good. I paid to have 2x sides finished with a bevel. Better price than I could find anywhere else.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service very quick…

Excellent customer service very quick delivery helpful driver I can honestly say I dont have any complaints the worktops look brilliant I am so glad I went for them and to top it off they were cheaper than anywhere else I looked

24 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service with Informative Information

So I recently ordered a wooden worktop for my a desk I am wanting to make myself. I had a lot of questions and they were answered quickly and with plenty of extra advice, very happy and special thanks to Maithilee K for all the help. I am unable to comment on the actual product as it has not arrived yet but I have been super happy with everything so far.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Needed work surface and splash back for…

Needed work surface and splash back for two bathrooms. Found a suitable colour after visiting the showroom. Everybody really helpful. Ordered specific cuts and edging . All done exactly as needed and was ready for collection as arranged.
Good company with pleasant staff.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Well worth it, great worktops

They were very helpful and once we were happy with the measurements, delivery was swift. The worktops look great. One tip for anyone installing them themselves, wear gloves. I managed to cut myself but that's probably my own fault.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

A good choice

A good choice, easy to choose, we were informed about delivery and it arrived on the day.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Nervous about using an on-line service

I was very concerned about ordering our kitchen island work top on line, but as soon as I started the explore price and sizes, I was reassured by the emails I received and the online chat opportunity.

Once I had ordered the email communication immediately made me feel at ease.

From ordering to delivery was 2.5 days.
The communications about delivery were excellent and being able to track the driver meant that we could arrange to be there without having to take a whole day off.

The quality of the product is brilliant - solid oak cut to size with the corners rounded off. Perfect. Thank you for your excellent service and product .

15 May 2026
Unprompted review

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