I have been their service user At first I was not patient But the operation team attended to me through all the steps of the way. It is a collective efforts. Sunitha treated my case file. She w... See more
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I am writing to inform all of you about our recent experience with the visa application process for Canada. My family and I, comprising four members, submitted our applications along with th... See more
House of tours team specifically Emy & Nijisha are very supportive in terms of visa service . Many thanks!
My family’s canada visa Application is approved, Mrs Hema did the all process very quickly and got the approval in 12days also Mr Melvin give Quick Response for all my queries really appreciate and th... See more
Company details
Information provided by various external sources
Find the best holiday package deals at houseoftours.com, Dubai UAE. Book last minute international airline tickets, hotels, sightseeing & tourist visa services online!
Contact info
E307, 3rd Floor, Block E,Al Shoala building,Port Saeed, Dubai, U.A.E.
- 503413901
- holidays1@houseoftours.com
- houseoftours.com
4.5
Excellent
212 reviews
Replied to 60% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Im putting 1 star because no stars is…
Im putting 1 star because no stars is not an option. The very fact that they don't even reply to negative reviews should tell you everything you need to know.
16 July 2024
Unprompted review
Reply from houseoftours.com
Hi Alena!
You’re absolutely right - it’s been far too long for this reply. There’s no excuse for the silence, and we won’t pretend otherwise. Ignoring negative feedback, especially one this direct, is exactly what not to do as a service brand and we’re owning up to that.
A lot has changed in the past year - new leadership (👋), stronger accountability, and a refreshed commitment to actually listening. We're not here to wipe the slate clean, but to say: this shouldn’t have been brushed off.
If there’s even a small chance we can revisit your experience or at least show you that we’re no longer that company, we’d appreciate the opportunity. Even if it’s just a conversation, not a transaction.
Thank you for calling it like it is. And again sorry for the silence, and for letting you down in the first place.
Warm regards,
Zahid
Head of Customer Experience
House of Tours
This is the worse agency
This is the worse agency, the guy who were in charge to handle my application never bothered to reply nor update me after the payment, they will only bother to call when i called them in the landline and questioned them, it should be their responsibility to update or to keep in touch for whatever we need, after getting the business the hell they care at all, this guy names salman is worse customer service, they need business not minding the service, i will not recommend for those who plan to take their service better think hundred times!!!!
8 July 2024
Unprompted review
Reply from houseoftours.com
Hi Joan!
We completely understand your frustration, and we’re really sorry that your experience with us felt this one-sided, especially after trusting us with something as important as a visa process.
What you’ve described is not the standard we aim for, and the fact that you had to chase updates rather than receive them is something we take seriously. Whether it was Salman or anyone else on our team, clear communication and accountability should never be optional and you’re right to expect better.
Your feedback has been noted internally, and we’re reviewing the case to ensure this doesn’t repeat - with you or anyone else. This isn’t just about one experience, it’s about earning back trust we’ve clearly lost.
If you’re open to speaking further or would like someone from our leadership team to connect, we’d welcome the chance to do better. If not, we still appreciate you taking the time to call this out - it’s exactly the kind of push we need to keep improving.
Greedy and un-realistic
I expect agencies to be fair to the customer in letting them know if the application / biometric dates are in range so the visa can be recived on time. This agency doesn't. The whole idea is to get business out of customers.
A couple of colleagues and myself applied for the visa for Romania. Please note this is 3 months before the travel dates. This guy Mr. Jinto kept on confirming that the application dates will be in time and the exact dates can be know once the application is filed.
Now technically he may be true but keep reading that this statement is incorrect.
We paid the agency fee a total of Aed 515 (350 their service fee to process 90 day visa + 150 Silver insurance plan)
The whole process started in May somwhere like 2024, May 18th (our travel dates are in Aug 26) and the application was posted on 2nd June. Now I've no issues because it can be late due to documents sharing etc.
Money paid, application submitted. Now we are at the mercy of the embassy. After a few days we just tested our case by connecting with other travel agencies. They simply refused to take up our case. Somehow they knew that there is no vacancy on the biometric dates. My question how come House Of Tours didn't know. It seems to be they were just greedy of getting business from us.
We then went to the Consultate in Al Safa, where we heard from the horses mouth that there is no vacancy till end of Sep 2024. Wow!!
So summary: Every agency can process visas which are easy to get and collect good reviews. But true aganecies are fair and give the right advise. House of Tours has been blacklisted in my company. As many of us were planning to attend an event. One person can be wrong, not the whole bunch!
Thank you
dea on the application waiting time
15 June 2024
Unprompted review
Reply from houseoftours.com
Hi Rizwan!
Thank you for taking the time to spell this out in such detail. We’ve read every word, and honestly, it’s hard to read, but it’s necessary.
You’re absolutely right: a visa agency’s responsibility is not just to fill forms and submit documents, but to guide customers with full honesty, even when the truth may cost us a sale. In this case, we clearly failed to do that.
While your dates technically may have allowed a window, you weren’t paying us for technicalities - you were trusting us to advise you realistically, and we dropped the ball by not flagging the lack of available biometric slots before submission. Whether that was an oversight or wishful optimism from our end, either way, it's on us, and we take accountability for it.
This isn’t just about Mr. Jinto, or one visa. Your experience points to a deeper need for us to audit how we assess slot availability and set the right customer expectations before committing. That’s something we’re already actioning with our visa ops team.
We know this situation caused real inconvenience and disappointment, not just to you, but your colleagues as well. And while we can’t undo the loss of trust, we hope to earn back even a fraction of it by owning this feedback and fixing the gaps it revealed.
If you’re open to it, I’d be glad to personally walk through any pending follow-ups or hear any suggestions directly. Either way, thank you for holding us to a higher standard - it matters.
Regards
Zahid
Head of Customer Experience
House of Tours
I had a worst experience with this…
I had a worst experience with this agency. Initially they guided me nicely. First they asked me to pay their fee. I paid and then they asked me to submit all the required documents for Canada Visa. I submitted all the documents including the bank statement for which i had to pay 120 Qar. After submission i did not get any response from them. I messaged them frequently. They did not respond. After 3 weeks they responded saying that they are handing over our issue to another person. I applied from Qatar so they told will be transferring to Qatar agent. Again I had to take bank statements because it was delayed, for which I had to pay service charge for bank.They submitted all the papers and my paper was rejected by the embassy. I asked them reason for the rejection they told its all embassy decision, then I enquired in another agency so they asked me so many other papers which they didn’t even ask by this agency. Anyways I lost my money for paying this agency.
Very bad service and disappointing
23 May 2024
Unprompted review
Reply from houseoftours.com
Hi Binu!
Reading your review was frustrating not because you shared it, but because everything you said is fair.
What you experienced - the initial responsiveness followed by silence, the delayed handover to another agent, the lack of clarity around required documents, and the failed visa application, is not how we’re supposed to operate, and I’m honestly sorry you had to go through it.
Paying again for bank statements because we didn’t act in time? Completely on us. Getting vague responses post-rejection instead of a proper review of what could have been done better? That’s lazy, and it’s not acceptable. And worst of all - we clearly didn’t equip you with the full checklist of what was needed, which other agencies later pointed out. That’s a miss we fully own.
You're right, final visa decisions are made by embassies. But that doesn't mean we get to hide behind that and ignore the part we play in getting you there.
This review is from May 2024 and if this is still raw, I understand. But if you're even slightly open to it, I’d really appreciate the chance to connect and show you what we’re doing differently now to ensure no one else goes through this. If not for a re-rating, at least to close this loop the right way.
Thank you again for calling us out - you’ve done us a favor, even if it doesn’t feel that way right now.
Warm regards
Zahid
Head of Customer Experience
House of Tours
They are crooks
They are crooks! Fake advertising for VFS visa and take your money and chase you to pay. and then disappear and will say VFS system is not working. Beware everyone. if I don't get my money back, I will report them to Dubai police and authorities. Nijisha was an agent who took money and disappeared.
10 May 2024
Unprompted review
Reply from houseoftours.com
Hi Sachin!
We’re truly sorry for how your experience unfolded back in 2024 - it clearly left a bad impression, and we understand why. Words like crooks and fake advertising don’t come lightly, and while it’s painful to read, it’s also a wake-up call we took seriously.
The situation around VFS delays and miscommunication has been a tough learning curve for us. What went wrong with your case about chasing payment, vanishing support, and zero transparency is exactly what we’ve been working hard to fix ever since. We’ve restructured our visa support workflow, added real-time status tracking, and introduced strict response SLAs for all our consultants - including a no ghosting policy (yes, we wrote that into SOPs now).
If your issue still remains unresolved, we absolutely want to sort this out - now. Please get in touch with us at feedback@houseoftours.com and ask directly for the CX Head (Zahid) - we’ll prioritize it immediately.
Thank you for holding us accountable - it's reviews like yours that push us to clean up our act and build better systems.
Sincerely,
Zahid
Head of Customer Experience
House of Tours
schengen visa…
I would like to review schengen visa experience with House of tour. They take full advance payment month in advance to the visa. There is chat service where they will connect which i found not helpful.as i did not get response in time..and the complete set of documents and responsibilities is on oneself ..they just provide checklist...and we have to arrange it right.even the application forms filled needs to be checked by us and there were mistakes which we identified.Moreover there is no follow up pre and post visa schedule.
My experience was not good.
12 March 2024
Unprompted review
Reply from houseoftours.com
Hi Shelma!
Thank you for sharing your Schengen visa experience, we hear you loud and clear.
You're absolutely right that this wasn’t the level of service you deserved, especially after paying in advance and trusting us with a process that can be stressful to begin with. Delayed replies, handing off a checklist without sufficient support, form errors, and lack of follow-up? That’s not the standard we strive for, and it’s frustrating to hear we missed the mark in so many places.
We’ve since made structural changes to how we handle Schengen applications:
Every customer now gets a dedicated visa consultant (no more bouncing between chat agents).
Our consultants are required to personally vet forms and documents as you shouldn't have had to double-check our work.
We've implemented pre-scheduled follow-ups before and after appointments, so you're not left in the dark.
We know this reply doesn't undo your experience but it is a sincere commitment that we’re fixing what went wrong, not just for you, but for everyone who applies with us going forward.
Thanks again for your honesty, it helps us grow.
Commendable Team of Houseoftours
Once again or simply saying this is fourth experience wherein i been taken care by the wonderful team of houseoftours. I had applied for USA got visa, applied for Schengen got Italy visa, applied for UK i.e. under process, Canadian visa under process this weekend going for niometric. Having said that all my journey started from 24th Jan 2024 when i applied visas through houseoftours. Rajeesh Shaikh had been very keen in prparation of USA visa file, Miss Emy have been very quick n efficient towards my case preparation with proper guidence as per canadian law. she always been there to support n clarify all points and she is having commendable sense of responsibility to deal with her client. Best thing that i have noticed Emy n all other houseoftour staff is very cooperative and even on holidays weekends they are in contact. In the end i pray for good health and continued support n guidense to their clients. Good luck to all new clients.
9 April 2024
Unprompted review
Reply from houseoftours.com
Hi Mirza!
Thank you so much for putting your trust in House of Tours across not one, not two, but FOUR major visa journeys. That’s no small thing and we’re truly honored to be a part of your travel story.
A big shoutout to Rajeesh Shaikh for the stellar prep on your US visa (he’s got that eagle-eye precision), and Ms. Emy who we agree is an absolute gem when it comes to visa law, weekend support, and keeping things smooth even when the embassy vibes aren't.
Hearing that you've felt supported every step of the way, even on weekends is the ultimate reward for us. We’re cheering for smooth approvals on the UK and Canada side next. 🎯✈️
Thanks again for your kind words and blessings. Clients like you make it worth it. Here's to many more successful journeys, we’ll be right here when you're ready for the next one.
Worse after sales and customer care…
Worse after sales and customer care support.
Does not keep their word and very hard to reach.
Tread carefully with this tour operator.
7 May 2024
Unprompted review
Reply from houseoftours.com
Hi GI!
Thanks for calling this out, no sugarcoating from our end.
We clearly let you down in terms of responsiveness and after-sales follow-up, and that’s not the standard we stand by today. Since your experience earlier in 2024, we’ve made some major shifts in how we handle post-booking care, from new escalation protocols to a more responsive support team that’s now reachable across multiple channels including WhatsApp, chat, and phone with faster turnaround times.
It’s unfortunate we left you with that impression back then, but we genuinely hope you’ll give us a chance in the future to show what today’s House of Tours feels like.
If you’re open to reconnecting, just drop us a message and we’ll prioritize this.
Warm regards,
Zahid
Head of Customer Experience
House of Tours
The worst I’ve encountered
The worst I’ve encountered. Recently hired their services for my Europe trip. Unfortunately, I have to say that this agency has the worst customer service and support services I’ve ever experienced. Trying to get assistance or even a response from them is like pulling teeth. Disappointing doesn’t even begin to cover it.
23 March 2024
Unprompted review
Reply from houseoftours.com
Hi Brito!
We’re not here to sugarcoat anything and what you described is not the level of service House of Tours promises or accepts today.
Your April 2024 experience hits hard because it reflects exactly what we’ve been working to change: poor responsiveness, unclear accountability, and dropped expectations. There’s no excuse for that, and we won’t hide behind the old "we're looking into it" playbook.
Over the past few months, we've torn down and rebuilt how customer support functions after booking - with dedicated escalation paths, tighter SOPs, and actual human accountability (not just chat bots and silence).
We know that doesn’t undo what happened to you but if you're still willing, we’d love a chance to reconnect and show you what the new normal looks like.
Your feedback is valid. Thank you for calling it out.
Worst experience
Worst experience. This agent has zero knowledge in visa application process. I got my Canada visit visa application rejected on the same day of biometric. Once paid their fee, they don’t respond to us.
29 March 2024
Unprompted review
Reply from houseoftours.com
Hi Sumi!
You're absolutely right to be frustrated and we won't defend what clearly wasn't good enough.
A same-day rejection right after biometrics? That shouldn’t happen. If your application was that vulnerable, it should have been flagged well before submission. Our job isn’t just paperwork; it’s guidance, clarity, and support - especially after payment, not just before it.
We've been auditing visa rejections from March 2024, and yours is a case we’d genuinely like to revisit. If you're open to it, we’d love to get a senior visa specialist (not your original handler) to review what went wrong and what should have been done differently.
Thank you for calling this out. Feedback like this helps us fix the root cause, not just the symptom.
Rafik
Extremely good work by Rafik at house of tours at Canplus visa processing,
I am really happy,
Thanks rafik..
31 January 2024
Unprompted review
Reply from houseoftours.com
Hi Alfalah!
Rafik is going to walk around like a superhero today and rightly so!
We’re thrilled to hear your Can+ visa process went so smoothly. Rafik’s got that rare mix of precision and patience, and we’re so glad it made a difference for you. Your happiness is exactly why we do what we do.
Thank you for the shoutout - Rafik and the entire House of Tours squad appreciate you big time!
Extremely good work by Rajeesh at house of tours
Rajeesh was helpful along the way in the whole process. Had to go back a couple of times for amendments. He did it and reviewed it a couple of times and was extremely understanding and helpful along the way. I would definitely recommend this company and him personally for his professional and thorough approach
1 February 2024
Unprompted review
Reply from houseoftours.com
Hi Karan,
Rajeesh is reading this with the biggest grin right now, thank you for taking the time to highlight his dedication!
Visa processes aren’t always straightforward, and it takes patience (plus a few rounds of tweaks) to get it just right. Rajeesh's eye for detail and calm, consistent support is exactly the kind of experience we aim to deliver every single time. Your shoutout means a lot to him and to us.
Looking forward to being part of your next travel plan!
– Team House of Tours
"Exceptional service
"Exceptional service! From start to finish, our visa agent provided prompt and thorough assistance. Their attention to detail and expert guidance made the entire process seamless. Thanks to Rejish who guided us very well , we got out visa Highly recommend!"
29 February 2024
Unprompted review
Reply from houseoftours.com
Hi Mamta!
Now that’s the kind of feedback that keeps us going!
Rajeesh will be thrilled to know his dedication and expert hand made your visa journey smooth and stress-free. He’s got a knack for catching the little details that matter big time and we’re so glad it showed.
Thanks a ton for the recommendation. We’re ready whenever you are for the next adventure!
– Team House of Tours
This is my 2nd experience after getting…
This is my 2nd experience after getting approved my US visa, I asked especially to get services of Mr. Rajeesh, whom I feel is very kind, keen and focused on his clients. I am going to appear for Schengen visa documents submission and finger prints. Mr. Rajeesh guide me to the best of his services and helped me out to complete my documentation in proper and authentic way. I am more than satisfied with the services of houseoftours team. I strongly recommend viewers to try services of houseoftours and get benefitted with their experienced operation team.
28 February 2024
Unprompted review
Reply from houseoftours.com
Hi Mr.Baig!
It’s amazing to hear that your second experience with us is just as smooth and satisfying as the first! Rajeesh has a real gift for guiding our guests with clarity and care and we’re lucky to have him, and even luckier to serve clients like you who truly notice the effort.
We hope your Schengen journey went just as seamlessly. Thanks for trusting House of Tours again and for recommending us so confidently that means the world.
– Team House of Tours
Houseoftours is branded scammers in the…
Houseoftours is branded scammers in the region with well trained staff who may receives commission on every confirmed payment. Make the payment and see.you will be having the same experience as me.. I am traveling whole world for ages, This is the first time I approached them and they gave me a good lesson after payment received..
They will call you 100s times a day till you do online payment. then we needs to remind them every time.
Very bad ....
1st class in scamming and 3rd class in service...
Good luck for the new applicant's..
15 February 2024
Unprompted review
Reply from houseoftours.com
Hi Elvis!
We know this response is a bit delayed and for that, we’re truly sorry. Your review raised serious concerns, and while it’s never easy to read feedback like this, it’s exactly what helps us improve.
Since then, we’ve taken steps to restructure how we follow up post-payment, and we’ve introduced tighter response SLAs and case ownership. Our goal is to ensure what you faced doesn't happen again - to you or anyone else.
We can’t undo the experience, but we’d genuinely like a chance to make things right if there’s anything still pending on our end. You can reach us directly at feedback@houseoftours.com.
Appreciate you calling this out. It’s the kind of tough love that drives change.
– Team House of Tours
I would like to thank Mr Rajeesheikh…
I would like to thank Mr Rajeesheikh for cooperation and fast response
21 February 2024
Unprompted review
Reply from houseoftours.com
Hi Mousa,
Thank you so much for the kind words! We're thrilled to hear that Mr. Rajeesh Sheikh delivered with speed and cooperation and that's exactly the level of service we aim for every time.
We’ll make sure your appreciation reaches him, he’ll be smiling for days!
Looking forward to helping you again on your next journey.
– Team House of Tours
It’s good experience visiting to japan…
It’s good experience visiting to japan tour my experience dealing with house of tour is good they have professional employees like Vinod an irfan they handle my case it’s was smoothly an good so thank you
27 February 2024
Unprompted review
Reply from houseoftours.com
Hi Ali!
Thank you so much for sharing your Japan adventure with us. We're thrilled to hear it was a smooth and enjoyable ride! Vinod and Irfan will be especially happy to know their efforts made a difference in your experience.
We loved being a part of your journey and hope we can make the next one a full 5-star affair 😉
Would not recommend this Co
Would not recommend this Co , Fraudulent Co they will charge you a pile for schengen visa and do nothing about it.
21 February 2024
Unprompted review
Reply from houseoftours.com
Hi Supriya,
You're absolutely right = this response is way overdue, and we’re not going to pretend otherwise.
We’re sorry your experience with us felt like a letdown. Visa processes can be frustrating on their own, and when expectations around service and support don’t match up, it only makes things worse. While we can’t undo what happened back then, we are actively improving how we communicate, set expectations, and follow through. Reviews like yours, even the tough ones, have helped push that change.
If you're ever open to giving us a second chance (no pressure), we’d love to show you how far we've come since then.
Thanks for speaking up.
– Team House of Tours
A very bad experience!!!
A very bad experience!!!
I contacted them to get a Schengen visa last September. Initially, when they were explaining things to me about the visa proceedings, everything was very good. One guy named Irfan (not sure whether its his real name or not) was handling my case and was following up really well until I made the initial payment (their charges). Then, after the payment, suddenly, my case was transferred to a person called Emy. She was very non responsive from the start. Whenever I messaged her with any concern or a query, reply used to come after a couple of days or more, and sometimes no reply at all. When the appointment date was nearing, there was absolutely no clarity to me about anything, as I wasn't told/instructed anything by HoT. Luckily, I had a friend, who's in Europe, who instructed me to do what all needs to be done and so, everything went well for me. Only good thing that came out of HoT's 'responsible' case handling is that now I know exactly what to do to apply for Schengen visa because except for the appointment and insurance, everything else was done by me (there are actually many other things to do). So, I, personally, will not recommend any friends of mine to contact them for visa purposes. (I give 2 stars for making me well versed in Schengen visa proceedings)
10 October 2023
Unprompted review
Reply from houseoftours.com
Hi Abhishek,
Firstly, thank you for laying it all out. And secondly, we completely get why you're frustrated.
It’s clear we dropped the ball when it came to communication and clarity, especially during such a critical process. The handover, the delays, the lack of proactive guidance - that’s not how we aim to operate, and we’re genuinely sorry that you had to manage so much of it yourself.
We're actively working on tighter SOPs, faster response SLAs, and clearer ownership to make sure this kind of experience doesn’t repeat itself - for you or anyone else. We know that doesn't change what happened back then, but your feedback is genuinely helping us fix real gaps.
Also, side note - for someone who didn’t plan to become a Schengen expert, you nailed it. If you ever consider giving us another shot (maybe just to test if we’ve learned anything), we’d love to win back your trust.
– Team House of Tours
Thank you for everything you Team I got…
Thank you for everything you Team I got my Uk Tourist visa got it 9 Feb collected my passport
9 February 2024
Unprompted review
Reply from houseoftours.com
Hi Aye!
Thank you for sharing your happiness with us! We're thrilled to hear your UK tourist visa came through smoothly, what a day to celebrate!
Our team is doing a little happy dance knowing we could be part of your journey. If there’s anything that held you back from giving us that fifth star, we’re all ears and eager to learn as every bit of feedback helps us improve and grow.
Here's wishing you've had a fantastic trip and hoping we get to be your travel partner again soon!
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