OK, the business has had it's issues of late. But, based on previous interactions, stepped in to place a new order. And, as expected all went well. Ordered late Monday and the Whiskies were delivered... See more
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See what reviewers are saying
I did the old fashioned thing and called into this shop (I gather most business is online) after hearing about it at an event. What a fantastic, well presented and enjoyable place to spend a while tal... See more
Really impressed. My first order with House of Malt - bought a bottle of Benrinnes 21 y/o. I planned to keep it in a collection, so was slightly disappointed on arrival that - despite the excellent pa... See more
Having searched several sites, House of Malt came up (again) with the best range of drinks, good prices, extensive choice. Site was easy to navigate, kept updated with delivery and all arrived on tim... See more
Company details
Written by the company
House of Malt is an independent family business founded in 2015, and has since grown to be one of the top online retailers of whisky and other spirits, serving thousands of satisfied customers every month. House of Malt’s incredible growth in the last five years has been driven by genuine word-of-mouth recommendations based on our knowledge of finding the best products available, our fairness of price and friendly reliable service. As a family company we believe that these qualities are what our customers value. We are always on the search to find new products with genuine quality and heritage, while continuing to innovate and improve our online experience and the outstanding customer service that has awarded us a loyal and increasing fan base. We look forward to serving you to the best of our ability and we love reading and appreciate our friendly customer reviews on Trustpilot.
Contact info
48 Warwick Road, CA1 1DN, Carlisle, United Kingdom
- 01228 658422
- sales@houseofmalt.co.uk
- houseofmalt.co.uk
4.6
Excellent
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 8% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A great whiskey delivered quickly.
4 January 2024
Delivery charge too expensive
4 January 2024
Glenturret 30 Year old.
Cannot complain about the service received, Glenturret 30 year old arrived safe and sound the day after purchase.
Price was brilliant and will certainly hold this for a long period.
Highly recommend.
4 January 2024
Unprompted review
Amazing customer service
I had an issue with the seal on my order and it was sorted with a replacement sent to my door on the following day. Very good customer service
27 December 2023
Great range of drinks and excellent…
Great range of drinks and excellent customer service. There was an issue with my delivery, but Jethro dealt with it quickly and efficiently to ensure that I received my replacement in time to give as a Christmas present. I would describe as good old-fashioned customer service. There is too little of that these days.
21 December 2023
Unprompted review
Best customer service in the world!!
Best customer service in the world!!! Amazing I will recommend you guys to everyone one. You only find out how good is an insurance when you have a crash well I had a parcel not delivered but you guys got another one delivered in hours I’m over the moon still can’t believe it! Amazing job have a great Christmas and my best wishes for the future! Absolutely fantastic I have no words to express my gratitude…Thank you very much
20 December 2023
Unprompted review
Fast shipping and a good products…
Fast shipping and a good products selection tasty
12 December 2023
Unprompted review
Very pleased - I will be ruturning
A great price with Exceptional delivery. Thank you!
9 December 2023
Unprompted review
Great products and shipping times…
Great products and shipping times would highly recommend
1 December 2023
Unprompted review
Great experience.
Both my friend and I bought a Tomintoul White Port Cask Small Batch. Very well packed, fast delivery, great price. Will use your site again, thank you.
29 November 2023
Unprompted review
The package arrived quickly
The package arrived quickly, and all looked fine (yet to be opened, but I'm sure the Ardbeg is as delicious as always). Thank you!
14 November 2023
Fast delivery,well packaged
15 November 2023
Outstanding customer service
Outstanding customer service. A lot of companies could learn lessons from their customer care.
Quality products, my go to for gifts from now on!
20 November 2023
Unprompted review
Great quick service
Great quick service. Lots of choice on the website and the delivery was really quick. Made a great gift.
14 November 2023
Ingenious packing
Very easy to appreciate the goods on offer from their in depth descriptions, extremely good value, and the packaging for delivery was ingenious and safe! Great all round
13 November 2023
Amazing service
Amazing service - fast and fuss-free. Wonderful packaging too. 'I'll be back!'
13 November 2023
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