Hounds of Eden Reviews 246

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and durability of the products, especially the harnesses, collars, and leads, noting their beautiful designs and practical features like neck strap locks and comfortable linings. Many appreciate the excellent customer service, highlighting the team's helpfulness, quick responses, and personal touches, such as checking sizing before shipping and sending thank-you messages. The delivery service is frequently described as fast, timely, and well-presented. However, some people were dissatisfied with product availability, mentioning that certain items advertised are often out of stock for extended periods. A few other people also felt that sizing could be inconsistent across products, leading to items not fitting as expected. There were also occasional reports of items going missing after delivery, though replacements were promptly sent out.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the sturdiness,... See more

Quality

Users describe positive interactions with quality, consistently praising the products as fantastic, sturdy,... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the speed of... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the great service,... See more

Customer service

People report positive experiences with customer service. Many reviewers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic as always. Dog collars are beautifully lined so they dont catch and pull on short haired breeds or matt long hair (I have both). Harnesses are sturdy and padded, all made to the highest qu... See more

Rated 5 out of 5 stars

Hounds of Eden offer some really amazing choices for dogs! We especially like their harnesses as they have such pretty prints for our female dog and the option to clip the harness by her head so we do... See more

Rated 5 out of 5 stars

I would highly recommend this Company for their harnesses, collars, leads and accessories. Beautifully made in lovely quality fabrics. I love the neck strap lock on the harness for extra safety.... See more

Rated 5 out of 5 stars

The team was absolutely great. I wanted to get a matching lead and poop bag holder for a Christmas Harness I purchased a very long time ago, and they did find it in their storage and archived sto... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

246 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Could do better- make sure all outfits can match

Lovely products but they do not keep up with stock. For instance, you can buy a harness & it will say that the lead / collar is out of stock but that they will email when it’s back - I’ve waited two years for some items, they still advertise harness but in reality, the rest never comes back. So only buy if you’re happy for a set that doesn’t match.

26 May 2025
Rated 5 out of 5 stars

This was my first time shopping from…

This was my first time shopping from Hounds of Eden and I'm glad I did.
We needed something to give us a bit more control for our newly rescued Springer Spaniels. No other companies seemed to offer what I was looking for, and when the 2 harnesses arrived we were so pleased with them. They are comfortable and well made and fitted perfectly - they look great and the tube of Love Hearts in the box was a really nice touch. I know where to go in future for doggy supplies

19 May 2025
Unprompted review
Rated 5 out of 5 stars

My fist time ordering from this…

My fist time ordering from this company, the customer service was really good, they emailed me to check the size I ordered was correct and advised on the sizing. The packaging was really cute with fast delivery. I absolutely loved the product the quality of the material was great. Would highly recommend and can’t wait to buy more goodies for my girls!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

"Florentina" for a Sweet Pea

My son recently adopted from Dogs Trust, an 18 month old sweetie pie called "Daphne". Therefore Daphne needed something to make her feel special so I bought her the matching everything in "Florentina" pattern which suits her beautifully I think. I always shop for dogs at H.O.E as their things are just a bit "different", well made and look really comfy. I just wish that they might do a little bit of cat one day and call it "Cats of Class" and then I could shop for my youngest son's cat. Altogether and always beautifully made, good delivery (direct to Daphne in this case) and looks like it fits. I haven't met her yet so can't judge for myself, but in the photos she looks good.

28 April 2025
Rated 5 out of 5 stars

This company goes above and beyond to…

This company goes above and beyond to ensure complete customer satisfaction I live in Spain and find it difficult to find pretty collars and leads for my two small dogs I had a problem with a collar that had sold out so I returned the collar they replaced the broken piece free of charge and then posted to me free of charge Amazing

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful well made secure harness

I purchased a harness which is perfect - lightweight but strong and secure and the sizing is spot on. The bunny design is just so pretty. My little Bibi spent 9 years in a puppy farm and now she deserves to be spoiled.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Well made gorgeous products in the new…

Well made gorgeous products in the new pastel petals range. Excellent customer service, easy to order, lovely packaging and fast delivery. Di was especially helpful and managed to help me with getting the right sizes for Nelly.

28 April 2025
Rated 5 out of 5 stars

Harness fit for a Chihuahua!

This is the only harness I have found that would fit my little Chihuahua perfectly! It’s beautiful design is just stunning.. and the fit is perfect! She loves wearing it. Customer service and delivery was great! This is definitely a website I recommend to all my friends now, and one I will only be using for my little chihuahuas ☺️

31 March 2025
Rated 5 out of 5 stars

Pollyannas new harness…

So so happy with Pollyannas new harness collar bow lead and poo bag holder
So many people have asked where I got it all from 👍
Will definitely be looking out for more collections 🌸

Thank you

27 March 2025
Rated 5 out of 5 stars

Beautiful products

Beautiful products. Very well made and great quality that lasts and washes well. The harness has lasted so well after multiple washes and I love the colours and patterns available. The blankets are thick, soft and snuggly and again love all the patterns. Perfect size too. Quick delivery. Fab company that I’d definitely recommend.

2 April 2025
Rated 5 out of 5 stars

The products are amazing

The products are amazing, really good quality. The parcel itself is beautiful, it's a beautiful experience in itself! Everything is beautifully presented. I am now a loyal customer!

31 March 2025

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