Hounds of Eden Reviews 

258
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and beautiful designs of the products, including harnesses, collars, and accessories. Many people appreciate the comfort and durability of items like harnesses and snoods, which are often described as practical and long-lasting for their pets. Reviewers consistently highlight the excellent service and rapid delivery, noting that orders arrive promptly and are well-packaged. Many customers particularly value the thoughtful design features, such as harnesses that clip around the neck for ease of use, and products like snoods that help calm anxious pets. This leads to strong satisfaction and loyalty, with many expressing intentions to continue purchasing from the company.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, durability, and... See more

Quality

Consumers consistently express satisfaction with the quality of products, describing them as well-made,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising its speed and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Order

Customers had positive experiences with order, praising the ease of ordering, beautiful material, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hounds of Eden offer some really amazing choices for dogs! We especially like their harnesses as they have such pretty prints for our female dog and the option to clip the harness by her head so we do... See more

Rated 5 out of 5 stars

Fantastic as always. Dog collars are beautifully lined so they dont catch and pull on short haired breeds or matt long hair (I have both). Harnesses are sturdy and padded, all made to the highest qu... See more

Rated 5 out of 5 stars

I would highly recommend this Company for their harnesses, collars, leads and accessories. Beautifully made in lovely quality fabrics. I love the neck strap lock on the harness for extra safety.... See more

Rated 5 out of 5 stars

The team was absolutely great. I wanted to get a matching lead and poop bag holder for a Christmas Harness I purchased a very long time ago, and they did find it in their storage and archived sto... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

258 reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(258)

90 reviews in the last 12 months

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Rated 5 out of 5 stars

Couldn’t believe how easy it was to…

Couldn’t believe how easy it was to order from the site, I’m not kidding my little fellas harness arrived the next day.
The packaging was so cute, and the Harness and little bow tie are extremely well made, fits him perfectly, I will definitely be ordering again

30 August 2024
Rated 5 out of 5 stars

Fantastic products

Fantastic products. Have been purchasing from Hounds of Eden for the last 3 years. Products are superior quality and look great. My dogs wouldn’t be seen wearing anything else x

30 August 2024
Unprompted review
Rated 2 out of 5 stars

Check carefully before buying

Check carefully before buying.
Harness was really bulky and a poor fit for puppy in fact she got her leg caught in the neck hole which wasn’t nice. Then it’s so very tight to remove over her head as it isn’t elasticated or have a clip to undo it now she’s frightened of the harness
Pity as it’s a lovely print but All products made in China!! So much for family run business

We did try phoning you on Friday afternoon but no one wanted to talk to us we were fobbed off with your please send an email.

This small size swamps my puppy so the next size up really wouldn’t be suitable.

Yes an elasticated neck wouldn’t be advisable but a slight stretch in the fabric to aid removing it over the head would be great

16 August 2024
Unprompted review
Hounds of Eden logo

Reply from Hounds of Eden

Hi Anne,

Thank you for your review. We have just checked our records & note the email you sent on Friday afternoon requesting assistance (today is Sunday). Apologies that we haven’t got back to you yet, it is a Bank Holiday weekend and we usually operate Mon-Fri, I am sure you can understand this.

It sounds like you’re having adjustment issues with the harness and possibly have the incorrect size for your puppy. We do have harnesses that open at the neck & you can adjust the neck size on your harness to make it larger before removing. We are more than happy to show you this. An elasticated neck would be dangerous.

I will respond to your email enquiry now so we can get this resolved for you.

- we do not have a phone number so nobody could have “fobbed” you off.

- if the size is not suitable then that’s not an issue, we have a 30 day returns policy.

I have emailed you to try and resolve this, we’re awaiting your response so we can assist you. More than happy to help you further over our official support channels (email, live chat).

Kind Regards
Ashley

Rated 5 out of 5 stars

Just gorgeous!!

I purchased a harness with matching bow and lead for my one dog and I was so impressed by the quality, design and finish that I ordered a second set within a few days. The customer service team were a huge help and very quick to answer queries about stock and size. Postage was 24 hour tracked and everything came in beautiful packaging. We will be purchasing again very soon!

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Products!

Had a couple of gorgeous lead, collar and matching bow sets from Hounds of Eden, and both absolutely gorgeous and get lots of compliments. Very stylish as well as functional, come beautifully packaged and excellent customer service.

12 August 2024
Unprompted review
Rated 5 out of 5 stars

The best

As a returning customer, i have to say Hounds of Eden have the most beautiful harnesses and accessories that every pup needs! The quality is always spot on, with a huge selection of choices to choose from. Even products for the dog mamas!

1 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Ordered a lead, collar and poop bag holder set, the design is beautiful and very well made. Also ordered a name tag which is also very well made and looks lovely. Definitely recommend!

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Superb Goods & Service

I boughtsome pants for my German Short Haired Pointer as she came into season. They are beautifully made, great quality and superbly hygenic with the removeable pad. There is no issues with freedom of movement for the dog and no hint at all of any signs of leakage. A brilliant product that came so beautifully wrapped. Excellent work Hounds of Eden. You have set the bench mark really high for other companies many of which including those high end luxury goods and fashion houses fail to attain. You are as close to perfection as one can get, right from ordering through to delivery. a seamless, enjoyable experience. Many thanks.

19 June 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding service & Quality of products

Ordered a full set (collar, harness, bow tie, lead, poo bag holder) and also a hoodie for my Maisie. Wow! Totally blown away by the quality of the packaging, such attention to detail felt like I was opening a present, the products themselves are really solid and feel high quality, I love the designs they are so lovely and vibrant too, so many compliments when on walks and their customer service was so friendly and fast in helping with sizing and correcting my post code which I put in wrong by accident. 5* and will be back! Thank you Hannah & Maisie xx

30 May 2024
Unprompted review
Rated 1 out of 5 stars

Dangerous dog collar

The metal clasp on my cavapoos Hounds of Eden dog collar snapped suddenly leaving my dog collarless by a rather busy road. Luckily she didn’t move! Their response was to say this is impossible. They have offered, while implying this cannot have happened to replace the metal clasp. We are not taking them up on their offer. My dog will never wear one of these collars again. Avoid!

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic company

We have been buying from these guys since 2021. Their products are superb to the point where I have to stop myself buying more. We have multiple items from harnesses, to snuggle blankets to hoodies. All amazing quality and it’s our go to, EVERY time. Highly recommended and their team is pawsome (yes I did that 🤭)

19 May 2024
Unprompted review
Rated 1 out of 5 stars

Awful collar and customer service

Awful collar - completely stained and scratched after just 2 standard walks. Customer service told me to wash it and then never responded again.

Tried to leave a review of the collar on the website but suspiciously never appeared on the site despite submitting

6 April 2024
Unprompted review
Rated 1 out of 5 stars

Harness cut my dog then they tried to charge me for a “good will” replacement!

Got a reversible harness for my Vizsla puppy, followed the measurement guide to a tea. THE HARNESS SLICED UNDER HER ARMS AND LEFT DEEP RAW CUTS AFTER TWO USES! I wish I could include pictures here so everyone avoids this company. I was beyond devastated so contacted customer service and sent them the horrific photos of my pup’s under arms/tummy. They apologised and said there was a different measurement guide for reversible harnesses - I followed the one on the product page so I don’t know what excuse this is! - and they suggested a non reversible one for larger dog breeds like Vizslas - nowhere on the product page does it say it’s not suitable for larger dogs (why even have a Large option!) - and offered to send me an alternative more suitable harness. After agreeing to try it I was surprised when he said I’d be receiving the invoice for it minus a goodwill gesture of free delivery! Sod off. Never using again. Coco pup are better. Actually, anyone is better! Avoid if you actually like your dog and don’t want them injured and crying.

16 January 2023
Unprompted review

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