Very happy with the end product. We cannot speak highly enough of ‘hot tub sue’, our local expert who has gone above and beyond answering our many questions. Central office interaction was a little le... See more
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See what reviewers are saying
We’ve had our hot tub for a while and are delighted with it. Yesterday we had our first service from Paulo and he did a great job- showed up exactly when he said he’d be here, did a thorough cleaning... See more
I’ve got a limelight flair which I have had for two years it’s a great hot tub very easy and low maintenance it’s been a good experience buying it from ash in sales installation team after sales and y... See more
If I could give a minus review I would without hesitation. Wish I could post a picture of it as a warning. Ignoring all the false delivery promises, ordered 18 Feb 23, wasn't delivered and commissio... See more
Company details
Information provided by various external sources
HotSpring has been supplying Hot Tubs for 40 years and has become the World’s Number One Hot Tub choice, with over 1 million happy customers Worldwide. Based in San Diego, HotSpring leads the industry in the design, engineering and manufacture of energy efficient Hot Tubs and has won numerous awards. HotSpring is part of Maco (a Fortune 500 Company). HotSpring South West & Wales has many years of experience and many happy customers, and you will find that everything you need is available in our Bristol, Plymouth, Chepstow, Swansea, and newly-opened Cardiff showrooms. Every person in our organisation is committed to following our Mission Statement: To be the dominant choice in the UK market for hot water relaxation products. To conduct business in an ethical manner that defines the standard for the industry. To provide the consumer with the ultimate shopping experience, buying assistance and after Sales follow-up.
Contact info
Bristol, Cardiff, Swansea, Plymouth and Chepstow, United Kingdom
- 0800 033 7846
- marketing@hotspringsouthwest.co.uk
- hotspringhottubs.co.uk
3.9
Great
733 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm not one for leaving reviews but I…
I'm not one for leaving reviews but I have been going back and forth in the last 8 months since buying my tub, the lads are very knowledgeable and always happy to help. I dealt with Simon today who always has plenty of information to give if your having issues with your tub and what to use to get around your problem.
15 February 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with us at Hotspring Southwest and Wales. We're thrilled to hear that our team has been able to assist you with any issues you have had with your hot tub since your purchase.
At Hotspring, we believe that our customers should be fully informed about how to maintain and care for their hot tubs. It's great to hear that our team, especially Simon, has been able to provide you with plenty of information and solutions to any issues you may have had.
Thank you again for choosing Hotspring Southwest and Wales, and we hope to continue providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team
Excellent customer service
Excellent customer service! Popped in to Hotsprings Plymouth to get an Ag+ unit and met with Liene McCall who was brilliant. Liene knows how to look after her customers -- excellent knowledge of the range and how to get the best from our hot tub. Not only did she answer all our questions, but volunteered some tips to get even better performance (which would save us money in the long run). The buying process last year was professionally dealt with and Sue Pascoe maid sure we bought the correct hot tub to suit our needs. She also managed a very tricky delivery. We are happy to recommend Hotsprings Plymouth.
28 January 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with us at Hotsprings Plymouth. We're thrilled to hear that you received excellent customer service and that Liene and Sue were able to assist you with your hot tub needs.
At Hotspring, we believe in providing our customers with the best possible service and advice to ensure they get the most out of their hot tub experience. It's great to hear that Liene was able to provide you with excellent knowledge of our range and some tips to improve the performance of your hot tub, and that Sue was able to help you find the perfect hot tub to suit your needs and manage a tricky delivery.
Thank you again for choosing Hotsprings Plymouth, and we are grateful for your recommendation. We look forward to providing you with continued excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team
Would definitely recommend ’Hot Spring’…
Would definitely recommend ’Hot Spring’ tubs. The quality compared to other tubs are of a higher standard and the service is as good. I have been worried the last 6 months because of the rising energy costs. I turned my hot tub off due to this reason but turned it back on for the Christmas period. Hot spring electric efficiency didn’t disappoint and I can continue to enjoy. Thanks to Simon in the Cardiff branch today for the professional service and advice.
28 January 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hot Spring tubs. We're thrilled to hear that you've found our tubs to be of a higher standard than others on the market, and that you've been pleased with the level of service you've received.
At Hot Spring, we're committed to ensuring that our tubs are energy-efficient and cost-effective to operate, and we're glad to hear that you've been able to enjoy your hot tub over the Christmas period without worrying about rising energy costs.
We're also delighted to hear that Simon at our Cardiff branch was able to provide you with professional service and advice. Our team takes great pride in providing our customers with expert guidance and support to ensure they get the most out of their hot tubs.
Thank you again for choosing Hot Spring, and we look forward to providing you with continued excellent service in the future.
Best regards,
The Hot Spring Southwest and Wales team
Always a warm welcome at Hot Spring…
Always a warm welcome at Hot Spring South West to pick up our hot tub supplies ! We love our Jetsetter and love to use it in the winter too even when it’s cold outside it’s lovely and warm in the bubbles !!! Great service every time here.
28 January 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hot Spring South West. We're thrilled to hear that you've always received a warm welcome when picking up your hot tub supplies, and that you're enjoying your Jetsetter hot tub, even in the colder months!
At Hot Spring, we're committed to providing our customers with exceptional service and high-quality products to ensure they get the most out of their hot tub experience. We're glad to hear that you've found our service to be great every time you visit us.
Thank you again for choosing Hot Spring South West, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hot Spring Southwest and Wales team
Professional and friendly company
Professional and friendly company - gave us really good advice and we purchased a hot tub that is turning out to be perfect for our needs . Installation team weee really great and set everything up for us . Special mention to the guys in the Cardiff branch for their advice and help.
27 January 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that our team was able to provide you with professional and friendly service, as well as helpful advice.
We're also glad to hear that you found the perfect hot tub for your needs and that our installation team was able to set everything up for you. Our team takes great pride in ensuring that our customers have a seamless and stress-free installation process, so we're glad to hear that we were able to deliver that for you.
Thank you for the special mention of the guys in our Cardiff branch. We'll be sure to pass on your kind words to them.
Thank you again for choosing Hotspring Southwest and Wales, and we hope to continue providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
I had to get some more chemicals to…
I had to get some more chemicals to start my hot tub after a long period shut down and Liene was fantastic. Really good customer service and a pleasure to talk to. Thank you kindly.
25 January 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Liene at Hotspring Southwest and Wales. We're thrilled to hear that you received fantastic customer service and that Liene was a pleasure to talk to.
At Hotspring, we believe that providing excellent customer service is key to ensuring that our customers have the best possible hot tub experience. We're glad to hear that Liene was able to assist you with getting the chemicals you needed to start your hot tub after a long period of shut down.
Thank you for choosing Hotspring Southwest and Wales, and we hope to continue providing you with exceptional service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Great Experience
As this was our first ever hot tub purchase, we did not know what to expect. Our fears were put to rest by Rob McCabe at the Bristol showroom. His extensive knowledge, friendly manner and attention to detail found us the perfect hot tub match. Delivered before Christmas, as promised, this has been a hassle free purchase and we are really enjoying the benefits of owning a hot tub. I would thoroughly recommend.
16 December 2022
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that your first ever hot tub purchase was a hassle-free experience, and that Rob McCabe at our Bristol showroom was able to provide you with excellent service.
At Hotspring, we believe in providing our customers with the knowledge and guidance they need to make informed decisions about their hot tub purchase. We're glad to hear that Rob's extensive knowledge, friendly manner, and attention to detail helped you find the perfect hot tub match.
We're also delighted to hear that your hot tub was delivered before Christmas, as promised, and that you're enjoying the benefits of owning a hot tub.
Thank you for your recommendation, and for choosing Hotspring Southwest and Wales for your hot tub needs. We hope to continue providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Great service all round from initial…
Great service all round from initial enquiry through Terese and after sales with Rob and Andy faultless can highly recommend
8 January 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received great service all around, from your initial enquiry with Terese to your after-sales support with Rob and Andy.
At Hotspring, we believe in providing our customers with exceptional service throughout their hot tub ownership journey, from selecting the right hot tub to providing ongoing support and maintenance. We're glad to hear that Terese was able to assist you with your initial enquiry, and that Rob and Andy provided you with faultless after-sales support.
Thank you for your recommendation, and for choosing Hotspring Southwest and Wales for your hot tub needs. We look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Prodigy FreshWater Salt system
We purchased a Prodigy FreshWater System hot tub and from ordering with Liene to delivery the service has been excellent. I We had never had a hot tub before and have had to learn a lot re chemicals etc. I think we have made so many calls to Liene and Sue asking questions and they have been brilliant and are always there to help. Really first class service and we love our hot tub.
30 December 2022
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received excellent service throughout the process of purchasing and owning your Prodigy FreshWater System hot tub.
At Hotspring, we believe in providing our customers with the knowledge and guidance they need to make informed decisions about their hot tub purchase and ongoing maintenance. We're glad to hear that Liene and Sue were able to assist you with all your questions and provide first-class service.
We're delighted to hear that you love your hot tub and are enjoying the benefits of owning it. Thank you for choosing Hotspring Southwest and Wales for your hot tub needs, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Customer service gives good advice.
Called for advice about chemicals, the 10 minute call we had has potentially saved us a costly repair, thank you Sue.
19 December 2022
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that Sue was able to provide you with valuable advice about chemicals that potentially saved you a costly repair.
At Hotspring, we believe in providing our customers with expert guidance and support to ensure they get the most out of their hot tub experience. We're glad to hear that Sue was able to assist you over the phone and provide you with the information you needed.
Thank you for choosing Hotspring Southwest and Wales, and we're glad we could help you save on repair costs. We look forward to providing you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
We love the customer service and staff…
We love the customer service and staff are really good
18 December 2022
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you love our customer service and that our staff have been really good.
At Hotspring, we believe in providing our customers with exceptional service to ensure they get the most out of their hot tub experience. We're glad to hear that our staff have been able to deliver that for you.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Excellent service
Just pulled in to hot springs to pick up filters, Simon was really help like always. I would recommend hot springs.
15 December 2022
Unprompted review
Super friendly and helpful really great…
Super friendly and helpful really great experience. We’ve had our hot tub for 18 months now and it’s been great. There is always someone on hand to help if you have questions
11 December 2022
Unprompted review
Simon been very helpful and Trudie like…
Simon been very helpful and Trudie like him
13 December 2022
Unprompted review
Brilliant Hotsprings
2 years of trouble-free hot-tubbing from Hotsprings. Staff always friendly and helpful.
11 December 2022
Unprompted review
Sue and staff are very knowledgeable…
Sue and staff are very knowledgeable and give helpful and useful advice
Thank you so much
11 December 2022
Unprompted review
Thanks to Simon in Cardiff for the…
Thanks to Simon in Cardiff for the Christmas get together for existing customers and the helpful advice about how to look after our hot tub during the winter weather. As always hotsprings look after their customers!
11 December 2022
Unprompted review
Excellent service at their Plymouth…
Excellent service at their Plymouth site,friendly staff and our relay hot tub has been totally reliable and enjoyable over the past 6 years
11 December 2022
Unprompted review
Always come to Hotsprings after…
Always come to Hotsprings after purchasing my really hot tub which has been perfect and customer service is excellent
11 December 2022
Unprompted review
Excellent hot tub, excellent customer services
The Hotspring branch in Ivybridge is brilliant. Sue has a wealth of experience with regards to hot tubs and will always give you expert advice without being a pushy sales person. I did not want a hot tub but my husband did and I can honestly say it’s been a very worthwhile purchase. Sue had tried to reassure me with regards to running costs as this was a big concern of mine, I should not have worried as our electricity charge has hardly changed at all. From a medical point of view, if you have any aching bones this is definitely the best medicine. All in all, if you are thinking of purchasing a hot tub, I do not think you could do better than purchasing from Hotspring and the customer service since purchasing ours from Ivybridge has been excellent. The hot tub itself is excellent quality and as good today as it was when we purchased it 3 1/2 years ago.
11 December 2022
Unprompted review
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