Very happy with the end product. We cannot speak highly enough of ‘hot tub sue’, our local expert who has gone above and beyond answering our many questions. Central office interaction was a little le... See more
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See what reviewers are saying
We’ve had our hot tub for a while and are delighted with it. Yesterday we had our first service from Paulo and he did a great job- showed up exactly when he said he’d be here, did a thorough cleaning... See more
Excellent sales! Sue was informative and help me choose a model based on listening to what I felt I wanted. Very helpful. I trusted her advice. Efficient and trouble free delivery. Great aft... See more
If I could give a minus review I would without hesitation. Wish I could post a picture of it as a warning. Ignoring all the false delivery promises, ordered 18 Feb 23, wasn't delivered and commissio... See more
Company details
Information provided by various external sources
HotSpring has been supplying Hot Tubs for 40 years and has become the World’s Number One Hot Tub choice, with over 1 million happy customers Worldwide. Based in San Diego, HotSpring leads the industry in the design, engineering and manufacture of energy efficient Hot Tubs and has won numerous awards. HotSpring is part of Maco (a Fortune 500 Company). HotSpring South West & Wales has many years of experience and many happy customers, and you will find that everything you need is available in our Bristol, Plymouth, Chepstow, Swansea, and newly-opened Cardiff showrooms. Every person in our organisation is committed to following our Mission Statement: To be the dominant choice in the UK market for hot water relaxation products. To conduct business in an ethical manner that defines the standard for the industry. To provide the consumer with the ultimate shopping experience, buying assistance and after Sales follow-up.
Contact info
Bristol, Cardiff, Swansea, Plymouth and Chepstow, United Kingdom
- 0800 033 7846
- marketing@hotspringsouthwest.co.uk
- hotspringhottubs.co.uk
3.9
Great
732 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic helpful and practical advice
Fantastic helpful and practical advice. Just what I needed.
31 March 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for leaving a review of HotSpring Southwest and Wales! We're thrilled to hear that you found our advice helpful and practical. Providing knowledgeable guidance to our customers is a top priority for us, and we're glad we were able to assist you with your hot tub needs. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We appreciate your business and hope you enjoy your hot tub for years to come!
Best regards,
The Hotspring Southwest and Wales team.
Reply from Hotspring Southwest & Wales
Thank you for your review of HotSpring Southwest and Wales! We're pleased to hear that our team member was both helpful and knowledgeable in assisting you with your hot tub needs. We pride ourselves on providing excellent customer service and ensuring that our staff are trained and informed on all aspects of our products. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We appreciate your business and hope you enjoy your hot tub for years to come!
Best regards,
The Hotspring Southwest and Wales team.
Hugely delighted with out Hot Tub and…
Hugely delighted with out Hot Tub and after service provided - Sue has been so helpful
29 March 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to review HotSpring Southwest and Wales! We're thrilled to hear that you're delighted with your hot tub and the after-service we provided. Our team strives to provide excellent customer service, and we're glad that Sue was able to assist you and provide helpful support. If you have any further questions or require any additional assistance, please don't hesitate to reach out. We appreciate your business and hope you continue to enjoy your hot tub for years to come!
Best regards,
The Hotspring Southwest and Wales team.
No jargon information
I've wanted a HT for ever but getting The man on board has been...hard..however we stopped off at dobbies and got a very informative conversation with no hard sales ... The man has definitely change his mind on the HT purchase...next step get the garden safe and HT in
Thank you
Sarah and Andrew x
25 March 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to share your experience on Trustpilot. It's great to hear that you had a positive and informative conversation at Dobbies and that it has helped change your partner's mind about the HT purchase. It's always important to make informed decisions, and it sounds like you were able to do just that without any pressure from sales staff.
We wish you all the best as you move forward with your plans to get the garden safe and install the HT. If you have any further questions or concerns, please don't hesitate to reach out.
Best regards,
The Hotspring Southwest and Wales team.
Best experience ever
Superb customer service ever since buying our propel hot tub in 2019.
19 March 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you've received superb customer service ever since buying your Propel hot tub in 2019.
At Hotspring, we believe in providing our customers with exceptional service and support to ensure they get the most out of their hot tub experience. We're glad to hear that we've been able to provide that for you since your purchase, and we're committed to continuing to provide you with excellent service in the future.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to serve you and your hot tub needs.
Best regards,
The Hotspring Southwest and Wales team.
Went to Endsleigh for some chemicals…
Went to Endsleigh for some chemicals and great to get advice about what to do to keep my mini hot tub in great condition. Luv my hot tub and it is my refuge to watch sport and have a beer after golf. Luv it
15 March 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly at our Endsleigh store. We're thrilled to hear that you received great advice about how to keep your mini hot tub in great condition and that you're enjoying your hot tub as your refuge to watch sports and relax after golf.
At Hotspring, we believe in providing our customers with exceptional service and expert knowledge to ensure they get the most out of their hot tub experience. We're glad to hear that we were able to provide you with the advice you needed and that you love your hot tub.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Simon was extremely helpful in Cardiff…
Simon was extremely helpful in Cardiff very informative will be visiting the store again.
12 March 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly with Simon at our Cardiff store. We're thrilled to hear that Simon was extremely helpful and informative, and that you plan on visiting the store again.
At Hotspring, we believe in providing our customers with exceptional service and expert knowledge to ensure they get the most out of their hot tub experience. We're glad to hear that Simon was able to deliver that for you and provide you with a great customer experience.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to seeing you again soon at our Cardiff store.
Best regards,
The Hotspring Southwest and Wales team.
Great value and service
I’ve got the Prodigy hot tub from Plymouth Hot Spring. Great service from Sue and the team and such good quality products! Would highly recommend 👍
11 March 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly with Sue and our team in Plymouth. We're thrilled to hear that you received great service and that you are enjoying the high-quality Prodigy hot tub.
At Hotspring, we believe in providing our customers with exceptional service and high-quality products to ensure they get the most out of their hot tub experience. We're glad to hear that we were able to deliver that for you and that you would highly recommend us.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Advice
Simon was very helpful as always with great advice! Would buy again!
9 March 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with Hotspring Southwest and Wales, particularly with Simon. We're thrilled to hear that Simon was very helpful and provided you with great advice.
At Hotspring, we believe in providing our customers with exceptional service and expert knowledge to ensure they get the most out of their hot tub experience. We're glad to hear that Simon was able to deliver that for you and that you would buy from us again.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received great service and that our team had good knowledge to assist you.
At Hotspring, we believe in providing our customers with exceptional service and expert knowledge to ensure they get the most out of their hot tub experience. We're glad to hear that we were able to deliver that for you.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Fantastic service from Simon at the…
Fantastic service from Simon at the Cardiff store. I can highly recommend hot springs hot tubs!
25 February 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly with Simon at our Cardiff store. We're thrilled to hear that you received fantastic service from Simon and that you highly recommend our hot tubs.
At Hotspring, we believe in providing our customers with exceptional service and high-quality products to ensure they get the most out of their hot tub experience. We're glad to hear that Simon was able to deliver that for you and provide you with a great customer experience.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Professional throughout
From the first contact with the Congresbury team, through to the installation team and finally the delivery guys, the experience received was exceptional. Not our first tub, down sizing, so whilst we thought we knew what we were doing, the guys at every stage proved most helpful. The hot tub is my happy place, delighted that Hotspring have reacquainted us with happiness.
15 February 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received exceptional service from our Congresbury team, installation team, and delivery guys.
At Hotspring, we believe in providing our customers with high-quality products and exceptional service to ensure they get the most out of their hot tub experience. We're glad to hear that our team was able to provide you with helpful guidance and support throughout the process, especially since this wasn't your first hot tub purchase.
We're also delighted to hear that your hot tub has become your happy place, and that we've been able to reacquaint you with happiness.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
hot springs in Bristol has amazing…
hot springs in Bristol has amazing sales team .I bought a free flow cascina hit tube back in summer . the service right through to insulment was amazing .everything the sales team said about the hot tube was true
20 February 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly our Bristol showroom. We're thrilled to hear that our sales team provided you with amazing service and that you were satisfied with your Free Flow Cascina hot tub purchase.
At Hotspring, we believe in providing our customers with high-quality products and exceptional service to ensure they get the most out of their hot tub experience. We're glad to hear that our sales team was able to provide you with accurate and truthful information about your hot tub, and that the installation process went smoothly.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received excellent service from us and that you highly recommend us.
At Hotspring, we strive to provide our customers with exceptional service and high-quality products to ensure they get the most out of their hot tub experience. We're glad to hear that we were able to deliver that for you.
Thank you for your recommendation and for choosing Hotspring Southwest and Wales for your hot tub needs. We look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
damian hardy
Please reply to "hot springs in Bristol has amazing sales team .I bought a free flow cascina hit tube back in summer . the service right through to insulment was amazing .everything the sales team said about the hot tube was true
"
Dear valued customer,
Thank you for taking the time to leave such a positive review about your experience with Hotspring Southwest and Wales, particularly our Bristol showroom. We're thrilled to hear that our sales team provided you with amazing service and that you were satisfied with your Free Flow Cascina hot tub purchase.
At Hotspring, we believe in providing our customers with high-quality products and exceptional service to ensure they get the most out of their hot tub experience. We're glad to hear that our sales team was able to provide you with accurate and truthful information about your hot tub, and that the installation process went smoothly.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
Excellent staff and service in Cardiff…
Excellent staff and service in Cardiff office!
19 February 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave such a positive review about your experience with our Cardiff showroom at Hotspring Southwest and Wales. We're thrilled to hear that you received excellent service from our staff.
At Hotspring, we believe in providing our customers with the best possible service and support to ensure they get the most out of their hot tub experience. We're glad to hear that our team in Cardiff was able to deliver that for you.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Great service from the staff
Great service from the staff, shop is always well stocked, nothing too much trouble. Love our hot tub!!
19 February 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that you received great service from our staff, that our shop is always well-stocked, and that you love your hot tub.
At Hotspring, we believe in providing our customers with exceptional service and high-quality products to ensure they get the most out of their hot tub experience. We're glad to hear that we were able to provide you with the support you needed, and that you're enjoying your hot tub.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service and support in the future.
Best regards,
The Hotspring Southwest and Wales team.
I visited Hotspring in St Mellons in…
I visited Hotspring in St Mellons in Cardiff earlier for some advice on how to combat ‘cloudy water’ and how to combat this!
I received some fantastic clear advice from Simon who knew precise Ways and methods on how to resolve matters!
The advice has been invaluable and fully informative and thank both HotSpring and Simon for the very welcome advice.
18 February 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you so much for taking the time to share your positive experience at Hotspring in St Mellons, Cardiff. We're thrilled to hear that you received fantastic advice from Simon on how to combat "cloudy water" in your hot tub, and that his guidance has been invaluable and fully informative.
At Hotspring, we pride ourselves on providing top-notch customer service and expert advice to help you get the most out of your hot tub experience. We're so glad that Simon was able to provide you with clear and precise ways to resolve the issue with your hot tub's water, and we'll be sure to pass on your kind words to him.
Thank you again for choosing Hotspring, and we look forward to seeing you again soon!
Best regards,
The Hotspring Southwest and Wales team
Friendly and supportive advice
We had a couple of teething issues but staff were quick to come out and put things right. Don't feel daft asking questions.
14 December 2022
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to share your feedback on your experience with us at Hotspring Southwest and Wales. We're glad to hear that our staff were quick to address any issues you experienced and put things right. Our team takes great pride in providing excellent customer service and ensuring that our customers are satisfied with their hot tub experience.
We also appreciate your feedback about not feeling daft when asking questions. At Hotspring, we believe that no question is too small or insignificant, and our team is always happy to help answer any questions or concerns you may have.
Thank you again for choosing Hotspring Southwest and Wales, and we hope to continue providing you with exceptional service in the future.
Best regards,
The Hotspring Southwest and Wales team
The staff always do their best to help…
The staff always do their best to help and sort out if you have a problem
18 February 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with Hotspring Southwest and Wales. We're thrilled to hear that our staff have always done their best to help and sort out any problems you may have had.
At Hotspring, we believe in providing our customers with the best possible service and support, and we're glad to hear that our team has been able to deliver that for you. We understand that issues can arise with hot tubs, and we're committed to resolving any problems our customers may encounter as quickly and efficiently as possible.
Thank you for choosing Hotspring Southwest and Wales, and we look forward to continuing to provide you with excellent service in the future.
Best regards,
The Hotspring Southwest and Wales team.
Fantastic company to deal with
We cannot thank Hotspring South West more than enough. From sales through to installation and aftercare the customer service has been exceptional.
16 February 2023
Unprompted review
Reply from Hotspring Southwest & Wales
Thank you for taking the time to leave a positive review about your experience with us at Hotspring Southwest and Wales. We're glad to hear that our staff have always done their best to help and sort out any problems that you may have encountered.
At Hotspring, we strive to provide excellent customer service, and it's great to hear that our team has been able to assist you whenever you needed it. We take great pride in ensuring that our customers have the best possible hot tub experience, and we're thrilled to hear that our efforts have not gone unnoticed.
Thank you again for choosing Hotspring Southwest and Wales, and we look forward to providing you with exceptional service in the future.
Best regards,
The Hotspring Southwest and Wales team
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