Host Media Ltd Reviews 

141
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Been using HostMedia for the last six weeks or so for website hosting. Server is fast, nice to have DirectAdmin control panel (cPanel also available), very reasonably priced. Had a small issue today o... See more

Company replied

Rated 5 out of 5 stars

I've been using Host Media mainly to host my emails and holding pages for three websites. They were the most cost-effective solution for what I need. The fact that you can host unlimited websites... See more

Company replied

Rated 5 out of 5 stars

I recently swapped from a host where everything was a chargeable extra and there were rising/hidden costs for everything and support was slow. When I started using Host Media I was really surprised at... See more

Company replied

Rated 5 out of 5 stars

Hosting is fast, feature-rich and affordable, level of service and response is top-notch and best of all, they are friendly. You can tell they appreciate the business like I appreciate their service... See more

Company replied

Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Cloud Storage Service
  4. DNS Provider
  5. Email Service Provider
  6. VPN Service

About Host Media Ltd

Written by the company

Since 2008 Host Media has been dedicated to providing high quality, reliable and award winning services at a great price. With hosting locations and customers around the world, Host Media is a truly global service provider.

We offer a full range of web hosting services from cPanel hosting to Dedicated or Virtual Servers. You can also kick start your ideas using our free web hosting service, powered by DirectAdmin and hosted in our UK data centre.

Host Media Carbon Neutral Business

Sustainability

We are 100% committed to being as green and sustainable as possible throughout our entire supply chain. This includes our data centres operating with low PUE indexes.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

141 reviews

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4.5

All reviews

(141)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Solid trustful service

Solid trustful service, good quality, friendly staff
I will keep using their VPS

15 December 2021
Unprompted review
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Reply from Host Media Ltd

Thanks Tom for your feedback, so glad you are enjoying our services :) Let us know if you need anything, we are here 24/7!

Host Media

Rated 4 out of 5 stars

Ticket fraud is so strict that I can’t…

Ticket fraud is so strict that I can’t buy it

15 December 2021
Unprompted review
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Reply from Host Media Ltd

Thank you for your review Mai, sometimes when MaxMind alerts an order for manual review we need to ask for some extra information to verify your order. This is only needed to be done once but we understand it isn't as straight forward as it could be and we are certainly working on this area :)

Thank you again for your feedback.

Host Media

Rated 5 out of 5 stars

My VPS with Host Media has been…

My VPS with Host Media has been provisioned instantly after placing my order and is running flawlessly since then. It comes with IPv4 and IPv6 by default and provides decent performance for its value.
Their support is fast, friendly and helpful and I'm looking forward to working with them in the future.

15 December 2021
Unprompted review
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Reply from Host Media Ltd

Thank you Alex for your review, we look forward to working with you more as well :) Glad you are enjoying our hosting services.

Host Media

Rated 5 out of 5 stars

It's easy and fasts to deploy a VPS…

It's easy and fasts to deploy a VPS server with Host media in the UK, Their audit is strict, But after submitting all valid documents, everything goes smooth and fast. Server running well. Fast and pro service. good experience.

15 December 2021
Unprompted review
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Reply from Host Media Ltd

Thank you Zhang for your review, so happy to hear you are enjoying your VPS and our services. Let us know if you need anything :)

Host Media

Rated 5 out of 5 stars

I picked up this VPS during a Black…

I picked up this VPS during a Black Friday sale to run a nameserver. I had some issues setting up the reverse DNS in the control panel, but support was quick to rectify the problem. I've had no other issues and the server is running great.

15 December 2021
Unprompted review
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Reply from Host Media Ltd

Thank you for your review, so glad you are enjoying your Black Friday VPS deal.

Host Media

Rated 5 out of 5 stars

Fantastic service, quick and cheap

I have been with Hostmedia for a few months now.
When I have encountered problems I did not no about, they would quite happily respond to my ticket within a few minutes and sort it out their end.

The uptime of the server is brilliant and I have had no issues.

I will definitely continue to keep using them. They also do a monthly plan for wordpress sharing which is really handy.

Keep up the great work.

Thanks

Seb

16 June 2021
Unprompted review
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Reply from Host Media Ltd

Thanks Seb for the lovely review, so happy you are enjoying your hosting with us :)

Host Media

Rated 1 out of 5 stars

very bad support.

very bad support.
they closed my support ticket after they replied and without my confirmation to explain after that they kicked me out by looking for another provider.

25 May 2021
Unprompted review
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Reply from Host Media Ltd

-- UPDATE --
After contacting the reviewer, the order that was placed didn't pass 2 levels of our fraud checks, first was our MaxMind automated systems and then on a manual check we found the domain was related to content which we would not be able to host on our servers due to possible illegal content. The reviewer was notified we wouldn't be able to proceed with the order and it would be cancelled (no funds were taken). We wished them the best of luck with their future hosting but sorry to say we couldn't provide our services for their needs.

Fraud check tickets are automatically closed after a approved/refused reply due to the number we get and that the process can't go any further. Of course, any ticket can be reopened by simply replying to the email/ticket if more information can be provided.

We haven't received any further details from the reviewer but again wish them the best of luck with their future hosting needs.

-- ORIGINAL RESPONSE --
Hello Ariesta, we are unable to find any customer with the name listed on this review. If you recently placed an order and it failed any fraud checks we would have responded to confirm we can't proceed with your order sorry to say. Even when a ticket is closed you can respond to the ticket requesting any more information.

I have requested more details via Trustpilot from you so we can look into this more.
Thank you,
Host Media

Rated 5 out of 5 stars

Amazing and Reliable

Just thought I would spare a moment to share my appreciation for your service. I have been with Hostmedia since 2014, mostly on the Free hosting plan. When I first joined it was all cPanel and within the past few years they have switched me over to DirectAdmin which is also great.

Honestly, had maybe like 2 or 3 cases of downtime since 2014, which were quickly solved and I think is pretty amazing.

Just like to say a quick thank you as you have saved me lots of money by providing a stable hosting platform.

Thanks =)

23 May 2021
Unprompted review
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Reply from Host Media Ltd

Hello Lewis,

Thank you so much for your review and for being a customer for 7 years! We are so glad you are enjoying our services and look forward to another 7 years of hosting your websites.

Thanks again,
Host Media

Rated 5 out of 5 stars

A great start :-)

I've only just started the migration to Hostmedia, but so far the team have been a great help, quickly responding to messages and even copying my site across so I didn't have to. I can't yet vouch for long term stability, but first impressions are fantastic.

23 April 2021
Unprompted review
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Reply from Host Media Ltd

Happy to hear you are enjoying your move to Host Media :) Do let us know if you need any assistance and we will be happy to help.

Host Media

Rated 5 out of 5 stars

Reasonably priced and happy to help

Been using HostMedia for the last six weeks or so for website hosting. Server is fast, nice to have DirectAdmin control panel (cPanel also available), very reasonably priced. Had a small issue today of my own making, was all sorted by their sales team in no time at all. Would happily recommend.

22 April 2021
Unprompted review
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Reply from Host Media Ltd

Thanks for the feedback Kevin, so glad you're enjoying your hosting service with us. If you need any assistance at all our team is always here and happy to help.

Host Media

Rated 5 out of 5 stars

Genuinely surprised at just how good the service and value for money is

I recently swapped from a host where everything was a chargeable extra and there were rising/hidden costs for everything and support was slow. When I started using Host Media I was really surprised at just how helpful a domain/hosting provider could be. The team were replying to my queries within minutes and got everything sorted out very quickly. Add to that the fact Host Media were the best value I could find and it's an even better option! Definitely recommended and thanks for all your help.

25 September 2020
Unprompted review
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Reply from Host Media Ltd

Thank you Andrew for a lovely review. So glad you are enjoying our services!

Host Media

Rated 5 out of 5 stars

Nice host

Nice host! Excellent service!

14 September 2020
Unprompted review
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Reply from Host Media Ltd

Thanks Fernando for your review!

Host Media

Rated 5 out of 5 stars

First class Hosting Provider!

I cannot praise Host Media enough for all their hard work and endeavour in setting up our websites. Our environment consisted of some complex configuration but Host Media were able to rise to the challenge and setup the environment we needed in super quick time! Customer support is first class with communication polite, fast, prompt, and professional.

Also, they offer an incredible price for the services they provide. In fact we couldn't find anyone offering the same level of service for the price and the technologies we required to power our websites.

Without a shadow of a doubt would highly recommend!

7 September 2020
Unprompted review
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Reply from Host Media Ltd

Thank you Mauro for the review, so happy you have enjoyed our services and our team was able to assist you with the setup of your envionment.

Host Media

Rated 5 out of 5 stars

I am struggling to come up with enough superlatives...

I’ve run businesses for over two decades and ALL the hosting companies I have had to deal with over that time have been distinctly average to say the least…
Until now!
Unless there is some cataclysmic event that destroys the earth, I will be placing all my business with Hostmedia for the NEXT two decades.
I am struggling to come up with enough superlatives to do these guys justice. They have consistently under-promised and over-delivered.
They are professional, knowledgeable, exceptionally helpful, friendly, and they respond extremely quickly - which is quite rare these days.
If your expectations are as high as mine, and you’re not prepared to accept mediocrity or excuses from your business partners, (and especially if you have had an indifferent experience with hosting companies in the past), I have absolutely no hesitation in strongly recommending Hostmedia for all your web hosting requirements.

2 September 2020
Unprompted review
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Reply from Host Media Ltd

Thank you so much for the lovely review Paul, really looking forward to having you as a customer for the decades to come!

Host Media

Rated 5 out of 5 stars

Perfect service

Advice and questions about upgrade with options including SSL. Everything was answered perfectly, with added facts and checks. Absolutely perfect. Thanks!

6 August 2020
Unprompted review
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Reply from Host Media Ltd

Thank you Peter for the review, so glad we could help you and as always if you need any help we are here 24/7.

Host Media

Rated 5 out of 5 stars

Excellent service

Excellent service. Great support and solid hosting.

27 May 2020
Unprompted review
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Reply from Host Media Ltd

Thank you so much for your review.

Host Media

Rated 5 out of 5 stars

Hostmedia are the best hosts I've ever…

Hostmedia are the best hosts I've ever had. After steep learning curves and temporary meltdowns over my website, HostMedia have always answered my questions within an hour, and always have great advice.

19 May 2020
Unprompted review
Host Media Ltd logo

Reply from Host Media Ltd

Thank you Rob for your review! We are always here to help 24/7 and so glad you are enjoying our services.

Host Media

Rated 5 out of 5 stars

Top notch service

I've been using HostMedia now for over 5 years - the pricing has always been great and the service top-notch. Highly recommend.

19 May 2020
Unprompted review
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Reply from Host Media Ltd

Thank you so much Patrick for being a customer for over 5 years and for the kind words! Looking forward to another 5 years.

Host Media

Rated 5 out of 5 stars

Highly Recommended

I've been a client of HM for a few years now and I'm so happy I switched to their services.

They regularly upgrade their servers to ensure we're getting the best performance possible. And their support is second to none.

2 April 2020
Unprompted review
Host Media Ltd logo

Reply from Host Media Ltd

Thank you so much Harrold for your kind words and for being a customer for many years! We really appreciate it.

Host Media

Rated 2 out of 5 stars

Forced to upgrade

Good service at the start but then I found my sites started to run slow regardless of me upgrading my package. Upon consulting outside advice from a friend, I found that unnecessary script had been added to my databases to purposely slow my sites down. I have since migrated out and had no issues with exactly the same sites

1 April 2020
Unprompted review
Host Media Ltd logo

Reply from Host Media Ltd

Hi Nathan,

Thank you for your review, I am so sorry to hear of the issues you faced. I couldn't find any references to a script added to your database that slows it down. We don't install anything on Virtual Servers unless told to do so.

I will be opening a ticket to hopefully get to the bottom of this. So sorry again for the issues you saw, it is not something we want any customer to face.

Host Media

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