Hostkey is by far the best hosting provider i’ve used. After trying many companies in search of reliable service, I can confidently say this one stands out. Their support ream responds quickly and sol... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I rented a Ryzen 7950x for only 100 eur for blockchain tasks. 16 cores, 4.5 GHz, 128 MB RAM, 2x2 Tb NVMe. It runs flawless, super fast. Network connection is excellent. Very satisfied with the perform... See more
Company replied
Reliable uptime and effortless setup. Getting a dedicated server here was the easiest process I’ve experienced. While the panel design isn’t the newest, it’s stable and fully functional, which in the... See more
Company replied
Great experience: I’m using a VPS to run a VPN. Ordered server with pre-installed VLESS setup. Super easy to get started. Cheaper than public VPN services.
Company details
Written by the company
From its foundation in 2006, HOSTKEY has grown into a premium internet service provider (ISP) with facilities in the Netherlands, Germany, Finland, Iceland, the USA and Turkey. Our clientele spans the globe from the EU as a whole to China, Japan, and India in the East. They choose HOSTKEY not only for its obvious benefits, but also based on our reputation as a skilled and dynamic team that gets the job done reliably, and that we can deliver unique and custom products tailored to the client’s mission-critical needs.
Contact info
Willem Frederik Hermansstraat 91, 1011 DG, Amsterdam, Netherlands
- +31 20 820 3777
- info@hostkey.com
- hostkey.com
4.0
Great
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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VPS services is good and works without…
VPS services is good and works without any issues. Control pannel could be better, imho.
16 March 2026
Reply from HOSTKEY
Thank you for your feedback.
We’re glad to hear the VPS is working well. We appreciate your note about the control panel and will take it into account.
Reply from HOSTKEY
Thank you for your feedback.
We appreciate your recommendation.
Reply from HOSTKEY
Thank you for your feedback.
We’re glad to hear you find our service reliable and our support helpful.
Don't use this company
Don't use this company. They deleted my server and I lost a year of work and all my data. They admitted it was a 'mix-up' and their offer was 2 weeks of free hosting.
Stay away from them.
16 March 2026
Unprompted review
Reply from HOSTKEY
Hello Bernard,
We’re sorry to hear about your experience. We have already forwarded this situation to our quality assurance team and will review it very carefully.
Cases like this are not acceptable for us, and we want to thoroughly understand what happened and why. If possible, please contact us directly and share more details so we can conduct a full investigation.
Thank you for your feedback.
Delivers solid performance for a…
Delivers solid performance for a premium price, but the strict verification process.
16 March 2026
Reply from HOSTKEY
Thank you for your feedback! We’re glad you’re satisfied with the performance and we appreciate your note about the verification process.
Great customer service
Great customer service. Quick, friendly and excellent overall. I really appreciate them. 👍
16 March 2026
Reply from HOSTKEY
Thank you for your kind words! We’re glad you had a great experience with our support team. 😊
yes cheap vps, but throttle traffic
yes cheap vps, but throttle traffic
your xray vpn would be laggy :(
test it whilst being in georgia, kazahstan, china, thailand, maybe ok speeds if in the middle of europe, dont know yet
seems as if they have shared traffic for cheap vps
+ drops throttle to median ~10mbps, alas often annoying
if only had 30mbps+, would be 5 stars
not terrible, not great, still using
but you get SWISS IP, so it is ok, still usable
Instant VPS:
Billed Annually
Billed Monthly
pico
The last server
1 vCPU
RAM1 GB
Storage40 GB SSD
IPv4
Traffic Inc.1 Gbit/s, 3 TB
Geekbench score 489
€ 1.82 -30%
€ 21.84/year
Buy now
10 mbps - 17 mbps
not great
Download Mbps
17.14
Upload Mbps
92.34
Ping ms 129 124 208
Connections
Multi
AltusHost B.V.
Zurich
Change Server
another test
Download Mbps
19.16
Upload Mbps
35.17
Ping ms 138 159 493
Connections
Multi
SWITCH
Zurich
Change Server
Hostkey
151.*
RATE YOUR PROVIDER
Hostkey
us is bit better in kazashtan
Download Mbps
40.21
Upload Mbps
19.33
Ping ms 326 249 286
Connections
Multi
Uniti
New York, NY
Change Server
HOSTKEY
82.x
10 March 2026
Unprompted review
Reply from HOSTKEY
Hi, thank you for sharing your feedback.
Our VPS plans are not designed to throttle traffic. Network speed can vary depending on factors such as the testing server used, routing between locations, current network load, and whether the test runs on a single or multiple connections.
If you’re seeing consistently low download speeds, please open a support ticket and include the speed test link, server location, and time of the test. This helps our team check routing and run diagnostics from our side.
https://hostkey.com/customer-care/
We’ll be happy to investigate and make sure everything is working as expected.
I switched to this hosting
I switched to this hosting. The first week everything was perfect, but then I suddenly had network problems. They claimed it was my fault. Eventually it got fixed, but now we’re experiencing network issues again, and they’re saying it’s our fault again. The support is really poor — they always seem to blame you instead of acknowledging the problem on their end.
1 March 2026
Unprompted review
Reply from HOSTKEY
Hi, thank you for your feedback.
We’re sorry to hear about the experience you described. Network issues can have different causes, and in some cases they may be related to the server configuration, software, or the network path between locations. Our support team investigates each report to identify the source as accurately as possible.
That said, if the issue was not fully resolved or has appeared again, we’d like to take another look. Please contact our support team with the ticket ID or server details so we can review the previous diagnostics and run additional checks if needed.
https://hostkey.com/customer-care/
We appreciate you bringing this to our attention and will do our best to help resolve the problem.
VLESS VPN on the VPS took longe to…
VLESS VPN on the VPS took longe to install then expected, but it works well once set up.
19 February 2026
Reply from HOSTKEY
Thank you for your feedback! We appreciate your patience during the setup and are glad to hear everything is working well now.
The GPU 5090 server with preinstalled…
The GPU 5090 server with preinstalled AI apps was ready to use in 15 minutes and handled demanding workloads without issues.
19 February 2026
Reply from HOSTKEY
Thank you for your feedback! Great to hear the setup was quick and the server handled demanding workloads smoothly.
Probably the most solid hosting…
Probably the most solid hosting provider I’ve used in a long time. What really stands out is the ability to customize hardware to fit specific needs.
19 February 2026
Reply from HOSTKEY
Thank you for your feedback! Glad to hear our flexibility and hardware customization options made a difference for you.
They solved the issue n the best way…
They solved the issue n the best way possible, quickly and efficiently. Thank you!
16 February 2026
Reply from HOSTKEY
Thank you for your feedback! We’re glad the issue was resolved quickly and efficiently.
VPS servers run smoothly with no…
VPS servers run smoothly with no noticeable outages, the pricing is very low.
18 February 2026
Reply from HOSTKEY
Thank you for your feedback! Glad to hear the servers are running smoothly and that you find the pricing competitive.
HOSTKEY has been a solid choice for…
HOSTKEY has been a solid choice for hosting several client environments. Provisioning is quick, performance has been stable and the API has worked reliable from day one.
18 February 2026
Reply from HOSTKEY
Thank you for your feedback! Great to hear the provisioning, stability, and API reliability have met your expectations.
Paid for a service that was never…
Paid for a service that was never provided. Instead, they kept my money and made me wait with excuse after excuse. Support is incredibly slow and gives no real answers, and getting a refund feels impossible. This experience has been a complete waste of time and money. I would strongly warn others to think twice before trusting this company.
19 February 2026
Unprompted review
Reply from HOSTKEY
We’re sorry to hear about your experience and apologize for the inconvenience caused.
We do everything we can to provide high-quality services and respond to our customers as quickly and efficiently as possible. Situations like this are not typical, and we take such feedback seriously.
To help us investigate the matter, please provide your invoice number, service ID/order number, and your Customer Support ticket number. Our Customer Service Quality Department will carefully review your case and get back to you with a detailed response.
We look forward to resolving this issue.
I am using hostkey for some months and…
I am using hostkey for some months and I am writing my honest review about this company. I am totally frustrated about this company policy and system.
1. They will show you discounted price in their website but with a short notice they will increase the price of the running server.
2. They will block the server IP without any notice. If any client do any spam or anythig happen they will block the server.
3. Almost 5 hours now my server offline, my client asking for money back and opening dispute. Just imagine the situation I have.
4. Support team super slow, for small issue you have open ticket and just reply again and again without any solution.
I did a big mistake to start business with this company. I am closing all server with them one by one.
So so frustrated now !!!
19 February 2026
Unprompted review
Reply from HOSTKEY
We’re sorry to hear about your experience. We understand how stressful service interruptions and billing concerns can be, especially when you run a business.
Regarding pricing: when renting a server, the price does not increase during the first 3 months. If you experienced a price change during this period, it is likely due to an automated system error. Please contact Customer Support so we can review your case and restore the correct pricing if necessary.
Concerning IP blocking: our Terms of Service comply with European legislation. If violations occur, including spam or other prohibited activities, we are required to suspend services. These measures are taken to protect the network and other customers.
About the server being offline: please provide your invoice number, ticket number, or any relevant details. Our Customer Service Quality Department will investigate the situation thoroughly.
Regarding support response times: we aim to assist our customers as quickly as possible. Occasionally, during periods of high demand, response times may increase as tickets are handled in the order received. This does not happen often, and we are continuously working to improve our response speed and prevent such situations.
Please share the requested details so we can review your case properly and help resolve the issue.
I had a very disappointing experience…
I had a very disappointing experience with this company. Customer support is extremely slow to respond, and the refund process takes an unreasonable amount of time with little communication or updates. I felt ignored and frustrated throughout the whole process. Based on my experience, I would not recommend using their services.
18 February 2026
Unprompted review
Reply from HOSTKEY
Hello,
We’re sorry to hear about your disappointing experience and understand how frustrating slow support and a delayed refund process can be. This is not the experience we want our customers to have.
To help us investigate and resolve this properly, could you please provide your order number, the email address used for the purchase, and any support ticket/reference number? Once we receive these details, our Quality Assurance team will review your case and follow up with you as soon as possible.
Do not try
HTML5 console won't work, other users were able to login into my VPS, support called that "minor issue". They won't provide any refund and support agent profile pictures are from scam sites. Please check agent support chat confirming users logging in by mistake on other VMs and answer back about the missing refund.
11 February 2026
Unprompted review
Reply from HOSTKEY
Thank you for bringing this situation to our attention. We have carefully reviewed your case and would like to clarify the details.
The information provided to you in the support chat was incorrect. Unfortunately, the support agent did not perform the required diagnostics and failed to properly notify the on duty engineer. We sincerely apologize for this situation and for any inconvenience it caused. The details of this case have already been escalated to the agent’s direct manager so that appropriate actions can be taken.
Regarding the refund request. At the time of your inquiry, your account balance was below 10 USD. According to our refund policy, refunds are subject to a 5% commission with a minimum fee of 10 EUR. For this reason, a refund could not be processed at that moment.Additionally, we can confirm that the remaining account balance was subsequently fully used for service rental, and there are currently no unused funds left on the account.
Once again, we apologize for the experience you had. We appreciate your feedback, as it helps us improve our service and prevent similar situations in the future.
Ryzen servers deliver strong…
Ryzen servers deliver strong single-core performance and remain stable under sustained load.
3 February 2026
Reply from HOSTKEY
Thank you for your feedback.
We’re glad to hear you’re satisfied with the Ryzen server performance and stability under sustained load. We appreciate you choosing our service.
I had a very disappointing experience
I had a very disappointing experience. After placing an order for a server and paying $188, my payment was held and I was informed that I needed to complete KYC verification. This requirement was not disclosed prior to payment and was only communicated afterward. When I contacted live chat support, they were unable to offer meaningful assistance and stated that a refund was not possible due to company policy. Based on my experience, I cannot recommend this service.
10 February 2026
Unprompted review
Reply from HOSTKEY
Thank you for sharing your experience.
We understand your frustration, however KYC verification is a mandatory requirement under European regulations, and we are legally required to request it in certain cases before providing service.
This information is publicly available on our website:
https://hostkey.com/about-us/legal/
https://hostkey.com/about-us/kyc-verification/
Our support team can only act within these compliance rules, and unfortunately we cannot bypass the verification process. Refund requests are handled according to our refund policy and the terms accepted during checkout.
If you complete the KYC process, we will be able to proceed with activating your server as expected.
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