The flowers were delightful and delivered in a timely in a timely manner however the website is misleading. I thought i was ordering from the Red Deer Hospital Gift shop not an American company. I w... See more
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I ordered flowers and a box of chocolate for my son and his wife and new baby, born in another state. The flowers came within a day and were beautiful. The chocolates never arrived, for an unknown rea... See more
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I really liked that while being in the hospital’s site I could order the flowers right there and choose something I wanted (not a standard). I also liked that you offer to deliver them if the patient... See more
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Item was delivered as ordered. But delivery fee seems rather excessive when I thought I was buying from the gift shop within the hospital.
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Company details
About HospitalGiftShop.com
Written by the company
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
Contact info
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, United States
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3.9
Great
16K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Didnt arrive before chexkout…
Didnt arrive by ths time person was checking out so I told them to go to gift shop. Lady just told them to pick what they wanted without taking order number and then 3 days later I got an email saying they were delivered. To whom??? Never will use again. Rather order from outside florist
1 June 2026
Reply from HospitalGiftShop.com
Thank you for sharing your feedback. We are sorry to hear about your disappointment with this experience. According to our records, our local partner freshly prepared the flowers and delivered them to the hospital. Unfortunately, we were not notified that the recipient had checked out before receiving the gift or that there was any issue with the order at the time. Had we been made aware, we would have been happy to work with you to arrange a re-delivery at no additional cost. We have reached out to you regarding this matter and look forward to following up. We understand your frustration regarding the delivery timing and appreciate you bringing your concerns to our attention.
Flowers neveer delivered.
3 May 2026
Reply from HospitalGiftShop.com
We’re sorry to hear that the flowers did not reach your loved one and understand how upsetting that can be. Moments like these matter deeply, and we regret that this did not go as planned. As we were not made aware of the issue at the time, we appreciate you bringing it to our attention. We’ve followed up with you and appreciate the opportunity to assist further.
From what I read on the internet
From what I read on the internet, my Granddaughter would have gotten her flowers while she was in the hospital if I ordered before one. I did but she didn't receive them until she got home. I called a couple times and the Customer Service reps were very nice and apologetic, but I wish she would have gotten them sooner. When we got there, the same day she got her flowers I was disappointed with how much I paid for that small arrangement.
28 May 2026
Reply from HospitalGiftShop.com
Thank you for sharing your experience. We understand how important it was for your granddaughter to receive her flowers while she was still in the hospital, and we can appreciate your disappointment that they arrived after she returned home. We apologize that the delivery did not occur as expected. We also understand your concerns regarding the size of the arrangement. We value your feedback and would be happy to review your order further if you would like us to look into it.
Flowers didn’t match what was expected
Flowers didn’t match what was expected. Weren’t very vibrant at all…zero smell!
27 May 2026
Reply from HospitalGiftShop.com
Thank you for sharing your feedback. We are sorry to hear that the flowers did not meet your expectations. While flower varieties, colors, and fragrance can vary based on seasonal availability and freshness, we understand your disappointment that the arrangement was not as vibrant as you had hoped. We appreciate you bringing this to our attention and will share your comments with our floral team as we continue working to improve our products and service.
Reply from HospitalGiftShop.com
Thank you for your wonderful feedback! We're so pleased to hear that you found the online ordering process easy and that your gift was delivered quickly. We appreciate your support and are grateful for the opportunity to help you send something special. We look forward to serving you again!
On time delivery
On time delivery. And courteous assistance from staff. Good selection of gifts.
26 May 2026
Reply from HospitalGiftShop.com
Thank you for your kind feedback! We're delighted to hear that your gift was delivered on time and that you received courteous assistance from our staff. We're also glad you found a good selection of gifts to choose from. We appreciate your support and look forward to serving you again in the future!
Manager/Employee
The manager of the Lori's at Methodist Charlton is rude and unprofessional. This was not a one off situation. She is consistently rude and acts like the customers are an inconvenience.
27 May 2026
Unprompted review
Reply from HospitalGiftShop.com
We would like our Operations Manager to follow up with you regarding this matter and investigate further. Please provide your order details, or contact our customer support team at 1-567-267-7600. You may also reach us through https://www.hospitalgiftshop.com/contactform.aspx. We appreciate the opportunity to look into this for you.
Great service!!
Great service!!! They are also super responsive which helps a lot when your loved one is in the hospital
22 May 2026
Reply from HospitalGiftShop.com
Thank you so much for your kind words! We’re so glad we could provide great service and responsive support during such an important time. We know how much it means to stay connected when a loved one is in the hospital, and we truly appreciate your trust and support!
The flower was 3 days late
The flower was 3 days late - had to change the address from the hospital for my friend, who's flowers never showed up, to her house. It was a pain in the neck. Each day I had to check up and see where the flowers were.
23 May 2026
Reply from HospitalGiftShop.com
We’re very sorry for the delay and frustration you experienced with your order. We understand how disappointing it was to have to change the delivery location and repeatedly follow up for updates. Sending flowers should be a thoughtful and easy experience, and we apologize that this caused added stress instead. We truly appreciate your feedback and are sorry for the inconvenience.
Not what I was expecting
I was very disappointed in the arrangement that was sent. It looked like someone just took scrap pieces and stuck them in a vase and added water. Every flower was yellow no variety like I thought I would be getting. For the amount I paid and the expensive delivery fee to take up a few floors to be delivered it was definitely not worth it. I live a few hours away and wanted to send my niece something to brighten her day. I was told I could order from gift shop at hospital and they do really nice flower arrangements, this one was not what I would consider nice. I hate even making a review like this but I can’t express enough how disappointed I was. Atleast it’s the thought that counts.
21 May 2026
Reply from HospitalGiftShop.com
Thank you for sharing your feedback. We’re truly sorry to hear how disappointed you were with the arrangement that was delivered to your niece. We understand you were hoping to send something bright and beautiful to lift her spirits, and we regret that the bouquet did not meet your expectations in appearance or value. We were not made aware of these concerns at the time of delivery, but we sincerely appreciate you bringing them to our attention. Your feedback is important to us, and we’re sorry this experience left you feeling let down.
The gift I ordered was not acknowledged…
The gift I ordered was not acknowledged to my friend for over 10 days and she was out of the hospital. The website said it would be delivered 24-48 hours after purchase. Very dissatisfied!
22 May 2026
Reply from HospitalGiftShop.com
We’re very sorry to hear about your experience and understand your frustration with the delay. We know how disappointing it is when a gift meant to brighten someone’s hospital stay is not received in the expected time frame. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
Reply from HospitalGiftShop.com
Thank you for your kind feedback! We’re so happy to hear the flowers were beautiful and delivered on time. We truly appreciate your support and the opportunity to help with your special delivery!
Great communication
Great communication. I placed an order but it could not be delivered due to hospital resrictions. I had continous communication and offered to make accomodations for the floral arrangment. Three weeks later the flowers were permitted to be deliverd by hospital requirements and they were. The service was impecable!
22 May 2026
Reply from HospitalGiftShop.com
Thank you so much for your thoughtful feedback! We’re glad we could stay in communication throughout the process and work with the hospital’s restrictions to ensure the flowers were eventually delivered. We truly appreciate your patience and kind words, and we’re so happy to hear you found the service impeccable!
It made my nephew smile for the first…
It made my nephew smile for the first time since he went into the hospital.
21 May 2026
Reply from HospitalGiftShop.com
Thank you for sharing this with us. Knowing we were able to bring a smile to your nephew during such a difficult time truly means so much. We’re honored to have been a small part of lifting his spirits, and we’re wishing him all the very best in his recovery.
Not reliable
I ordered flowers on a Thursday and it is Monday and the patient has still not received them. And I have already paid $80.
21 May 2026
Reply from HospitalGiftShop.com
We’re very sorry for the confusion and frustration surrounding your order. Our records show the delivery was completed on 5/27, but we understand how upsetting it must have been to feel uncertain about the status of something so important. We appreciate you bringing this to our attention and apologize for the concern this caused.
Reply from HospitalGiftShop.com
Thank you so much for your kind words! We’re thrilled to hear you were happy with the service and that our team was able to go above and beyond to make the delivery happen. We truly appreciate your support and your thanks!
Almost 2 days late
Almost 2 days late. No customer service responses. Website would not update information.
19 May 2026
Reply from HospitalGiftShop.com
We’re very sorry for the delay and the lack of communication regarding your order. We understand how frustrating it is when updates are not available and messages go unanswered, especially when you’re trying to check on a delivery. We truly appreciate your feedback and apologize for the disappointment this experience caused.
Awful Experience
I had placed an order at 11 o’clock in the morning after my friend had her baby and they said you had to place it by 1 PM for it to be delivered same day. It was about 6 o’clock at night and it still had not been delivered, so I reached out to the company and received an automated email that sometimes deliveries take “ into the early evening evening “ I finally found a phone number, and I called probably 10 times where nobody answered and just said leave a message and will call you back because they were on the other line assisting other people. It was about 8 o’clock at this time, and I finally received an email around 8:30 that the delivery was delayed until the next morning. The next morning at 9:15 in the morning, I got an email that it was delivered and although frustrated I was glad that it was finally there. I reached out to my friend about two hours later to see if she had received anything cause I hadn’t heard from her, which was odd. She told me she had not received anything. I called the company, now it being about 1230, and they said oh the email was sent by mistake. It’s on the truck now to be delivered. This whole experience was horrible and I will never use this company again or recommend that anybody use this company. Next time, just call the gift shop directly as I’ve had great interactions with the hospital gift shop. Very disappointing.
20 May 2026
Reply from HospitalGiftShop.com
Thank you for sharing your experience. We’re truly sorry for the frustration and confusion surrounding your order. We understand how important it was to get something delivered quickly to celebrate such a special moment, and we know we let you down with the delay, mixed delivery updates, and difficulty reaching our team. We completely understand your disappointment and appreciate you taking the time to let us know what happened. Your feedback is important and helps us do better moving forward.
Service was prompt
The app was easy to use. Service was prompt and the bouquet was beautiful. The vase was not as pictured, but the bouquet was very close & stunning.
20 May 2026
Reply from HospitalGiftShop.com
Thank you for your thoughtful feedback! We’re so happy to hear the app was easy to use, the delivery was prompt, and that the bouquet was beautiful. We appreciate your understanding regarding the vase substitution, and we’re glad the arrangement was still stunning and close to what you expected.
Reply from HospitalGiftShop.com
Thank you for your kind feedback! We’re so glad your order arrived quickly and that we could get it delivered within 90 minutes. We truly appreciate your support and hope to help again whenever needed!
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