The flowers were delightful and delivered in a timely in a timely manner however the website is misleading. I thought i was ordering from the Red Deer Hospital Gift shop not an American company. I w... See more
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I ordered flowers and a box of chocolate for my son and his wife and new baby, born in another state. The flowers came within a day and were beautiful. The chocolates never arrived, for an unknown rea... See more
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I really liked that while being in the hospital’s site I could order the flowers right there and choose something I wanted (not a standard). I also liked that you offer to deliver them if the patient... See more
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Item was delivered as ordered. But delivery fee seems rather excessive when I thought I was buying from the gift shop within the hospital.
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Company details
About HospitalGiftShop.com
Written by the company
HospitalGiftShop.com | Same Day Hospital Gift and Flower Delivery
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
HospitalGiftShop.com makes it simple to send same-day hospital gifts, flowers, balloons, and personalized care packages to loved ones across the United States and Canada. We help families, friends, and colleagues deliver thoughtful gifts directly to hospital patients, making it easier to stay connected during life’s most important moments.
Whether you are sending get-well flowers, new baby gifts, or a comforting care package, our carefully selected collection of hospital-safe gifts ensures a personal and meaningful delivery experience. We specialize in same-day hospital delivery of fresh flowers, plush toys, chocolate baskets, balloons, and custom gift sets designed to bring smiles and support.
Our 100 percent satisfaction guarantee backs every order. If a patient is discharged or transferred before delivery, we will reroute your gift at no additional charge to ensure it still reaches your loved one.
Join thousands of customers who trust HospitalGiftShop.com to deliver comfort and care when it matters most. We proudly help send love and care to 8,000+ hospitals in the US and Canada. When someone you care about is in the hospital, your support should arrive just as quickly as your concern. That is our commitment.
Same-Day Bedside Delivery
We offer guaranteed "same-day" delivery on select items!
Need to get a gift to your loved one in the hospital today? Any of our gift items in our Same Day Delivery category would be a great choice! From flowers, to balloons to yummy chocolate gift baskets! Our gifts are sure to bring a smile to your loved one's face! (Note: Order's must be placed before 1pm in the recipient's time zone in order to eligible for same-day delivery).
Contact info
16950 Via de Santa Fe, Suite 5060-151, 92067, Rancho Santa Fe, United States
- 5672677600
- customerservice@hospitalgiftshop.com
- hospitalgiftshop.com
3.9
Great
16K reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Delivered flowers but not plush bear
Delivered flowers but not plush bear. Unable to return and deliver bear but did immediately issue refund
Two stars for inattention to detail
2 August 2026
Reply from HospitalGiftShop.com
Thank you for your feedback. We sincerely apologize for the missing plush bear in your delivery. While we were unable to send the bear afterward, we are glad we could promptly issue your refund. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Beautiful fruit arrangement and was a…
Beautiful fruit arrangement and was a necessary purchase for a dear family member, but PRICES are CRAZY EXPENSIVE!!!! Even though, it was appreciated and delivery was smooth and on time.
1 August 2026
Reply from HospitalGiftShop.com
Thank you for your honest feedback! We’re so glad the fruit arrangement was beautiful, appreciated by your family member, and delivered smoothly and on time. We understand your concerns about pricing and always strive to remain competitive with other online gift and floral services. Our hospital-focused service includes a dedicated team experienced in navigating hospital restrictions and ensuring gifts reach patients as promptly as possible. We truly appreciate you choosing us to help brighten your family member’s day.
I really liked that while being in the…
I really liked that while being in the hospital’s site I could order the flowers right there and choose something I wanted (not a standard). I also liked that you offer to deliver them if the patient has already left the hospital! Awesome!
30 July 2026
Reply from HospitalGiftShop.com
Thank you for your wonderful review! We're so glad you enjoyed being able to choose the perfect arrangement while visiting the hospital's page. We're also happy to hear you appreciated our option to reroute deliveries if a patient has already been discharged. Thank you for choosing us to help send such a thoughtful gift—we truly appreciate your kind words!
My order was not delivered to the…home
My order was not delivered to the patient while in the hospital. Then I received a message that said they would deliver it to the home. After that I received a message that said they could not deliver it. I responded saying I was told they would. Finally she received the balloons several days after she was home.
I also tried to send a stuffed animal to patient and was told “this wasn’t an add on”.
Your online store is extremely difficult to use. I had to call in my order and this is a children’s hospital and you have only a few gifts for children and then you can’t always prefer them. I have dealt with other children’s hospitals and have never seen anything so limited and difficult. The only reason I gave a 3 was because my niece finally received the balloons otherwise I would have given a 1.
29 July 2026
Reply from HospitalGiftShop.com
Thank you for taking the time to share your feedback. We’re truly sorry for the confusion surrounding your order and the delay in getting the balloons to your niece. We understand how frustrating it must have been to receive conflicting updates and to experience difficulties with our website. We appreciate your feedback and will share it with our team as we continue working to improve both our service and the ordering experience. We’re grateful your niece ultimately received the balloons and appreciate you allowing us to learn from your experience.
Efficient and clear ordering
Efficient and clear ordering. They asked questions when necessary. Quick delivery.
29 July 2026
Reply from HospitalGiftShop.com
Thank you for your wonderful review! We're so glad to hear that you found the ordering process clear and efficient, and that our team provided prompt communication when needed. We're also happy that your gift was delivered quickly. We truly appreciate your support!
Reply from HospitalGiftShop.com
Thank you for your kind review! We're so glad we could deliver your gift on time and with a smile. It means a lot to us to help brighten someone's day, and we truly appreciate your support!
You never delivered the gift
You never delivered the gift. I messaged the company Day after Day approving a change and you guys never delivered anything. I was emailed I would receive a refund but haven’t. I have disputed the charges with my credit card company.
26 July 2026
Reply from HospitalGiftShop.com
Thank you for taking the time to share your experience. We are truly sorry for the frustration and disappointment this situation caused. While we did receive a delivery confirmation from our local partner, we understand your concerns and appreciate you bringing them to our attention. We have reached out to you by email to continue working toward a resolution and hope to have the opportunity to restore your confidence in our service.
The flowers were beautiful 😍
25 July 2026
Reply from HospitalGiftShop.com
Thank you for your wonderful review! We're so happy to hear the flowers were beautiful. We appreciate you choosing us to help brighten someone's day and hope we have the opportunity to serve you again!
Delivered late and no gift message
This was delivered a day late and they didn’t fill out the card with my gift message so the recipient didn’t know it was from me.
24 July 2026
Reply from HospitalGiftShop.com
Thank you for your feedback, and please accept our sincere apologies that your gift was delivered later than expected and that your gift message was not included. We understand how important those personal touches are, and we're sorry we fell short. We will be issing a partial refund. We appreciate you bringing this to our attention and will use your feedback to help improve our service.
The tray was beautiful and delivered in…
The tray was beautiful and delivered in a timely fashion.
24 July 2026
Reply from HospitalGiftShop.com
Thank you for your kind review! We're delighted to hear that the tray was beautiful and delivered in a timely manner. We appreciate your support and thank you for choosing us to help send such a thoughtful gift!
They got the gift put together and…
They got the gift put together and delivered on the promise of same day service. According to the recipient it was fresh and well made.
24 July 2026
Reply from HospitalGiftShop.com
Thank you for your wonderful review! We're so pleased to hear that your gift was delivered the same day as promised and that your recipient enjoyed a fresh, beautifully prepared edible arrangement. We appreciate your kind words and thank you for choosing us to help make someone's day a little brighter!
Actual flowers looked nothing like photo
I am only giving two stars because my son’s girlfriend received her flowers less than an hour after I ordered. That is the only positive.
The bouquet arrived looking nothing like what was pictured on the website, which was full and beautiful. This was about 1/4 the size and looked like someone had stomped on it first. I was embarrassed to see how it looked upon arrival and for the price I paid, this service should be ashamed.
22 July 2026
Reply from HospitalGiftShop.com
Thank you for your valuable feedback. We sincerely apologize that your bouquet did not meet expectations. We strive to provide the best possible service, and we appreciate the opportunity to address your concerns. While we did not receive prior communication about this issue, we are committed to looking into this and following up. We look forward to hearing back from you.
What happened???
I don’t know if it’s the company, or the florist the contracted with, but had problems with my order and who knows if it would have happened if I hadn’t followed up. First the deliver was delayed to where my family member discharged from hospital to home. Then it took few more days for my order to be delivered to their house. I ordered a healing serenity bouquet plant and get well artisan flowers of the day, and only flowers were delivered. This company did refund the delivery fee. But the order and delivery didn’t meet my expectations. Ordered July 18 and delivered today, July 24.
23 July 2026
Unprompted review
Reply from HospitalGiftShop.com
Thank you for taking the time to share your experience. We sincerely apologize for the delays and that your order did not arrive as expected. We understand how disappointing it was to have the delivery delayed until after your family member was discharged and that part of your order was missing. While we were glad to refund the delivery fee, we recognize that this did not make up for the inconvenience. We appreciate your feedback and will use it to help improve our service.
Delivery and local store help on phone…
Delivery and local store help on phone was great,thanks!
20 July 2026
Reply from HospitalGiftShop.com
Thank you for your kind review! We're so pleased to hear that you had a great delivery experience and that our local partner was helpful over the phone. We truly appreciate your support and thank you for choosing us to help send a thoughtful gift!
Horrible experience
I ordered flowers 2 days ago and they have not been delivered. Getting through to customer service is nightmare. Twice promised call backs and still nothing.
22 July 2026
Unprompted review
Reply from HospitalGiftShop.com
Thank you for your feedback, and please accept our sincere apologies for the delay and the frustration you experienced trying to reach us. We understand how important it is for your gift to arrive on time. We have confirmed that the flowers were delivered to your recipient's room on 7/24. We sent a email confirmation that day. We appreciate your patience and again apologize for the delay.
quick service!
18 July 2026
Reply from HospitalGiftShop.com
Thank you for your kind review! We’re so glad you were happy with our quick service. We appreciate you choosing us and are grateful for the opportunity to help you send something special.
Cheyenne in the gift shop was very nice…
Cheyenne in the gift shop was very nice and helpful in assisting me in the purchase of flowers for my friend in the hospital there.
Thank you to Cheyenne!
18 July 2026
Reply from HospitalGiftShop.com
Thank you for your kind review! We’re so glad to hear that Cheyenne was helpful and provided great assistance while you were purchasing flowers for your friend. We’ll be sure to share your kind words with her. We appreciate you choosing us and hope your friend enjoyed the thoughtful gesture.
Vile Entrrprise
Vile, reprehensible, evil business, pretending to be the actual gift shop at the hospital. Do not trust these people. They’re stealing your money when you can buy flowers directly from the gift shop and support the hospital. How can people be so disgusting?
20 July 2026
Unprompted review
Reply from HospitalGiftShop.com
Thank you for sharing your feedback. We’re sorry to hear about your concerns and would appreciate the opportunity to understand better what happened. We were unable to locate an order associated with this review, but we would be happy to look into your experience if you can provide an order number or additional details. We do partner with many gift shops inside the hospital. For the hospitals that are not our partners, we clearly state that right below the hospital name on our website. We take our customers’ trust seriously and are committed to providing a reliable and caring service. Please reach out to us so we can assist you further.
Reply from HospitalGiftShop.com
Thank you for your kind words! We're delighted to hear you were happy with our quick response and excellent service. We truly appreciate your support and look forward to helping you again whenever you need us.
Half of the gift was missing & customer…
Half of the gift was missing & customer service didn’t provide a refund. Very disappointing
Edit: thank you for your reply I did not receive any notice that 56% was refunded until your comment. Are you able to send me a receipt confirmation?
16 July 2026
Reply from HospitalGiftShop.com
Thank you for taking the time to share your feedback. We’re truly sorry that your gift arrived with missing items and understand how disappointing that must have been, especially when you were trying to send something special. After reviewing your order, we issued a refund for approximately 56% of the item purchase price to account for the items that were not received. We regret that your experience fell short of your expectations and appreciate you bringing this to our attention as we continue working to improve our service.
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