Hospital Beds Reviews 

197
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Consumers genuinely appreciate the swift and straightforward ordering process, noting that products consistently arrive quickly, safely, and ready to use. Many buyers find the items exceptionally comfortable, high quality, and well-made, sharing that the merchandise matches descriptions and successfully fulfills their daily needs. However, some people mentioned frustrating issues with delivery delays and poor communication regarding tracking data or the exact arrival time of their purchases. A few reviewers also experienced problems with items arriving broken or failing shortly after delivery, leading to considerable frustration when seeking helpful resolutions.

What people talk about most

Product

Consumers find product performance to be exceptionally positive and reliable. Reviewers consistently mention... See more

Delivery service

Users describe positive interactions with delivery_service, noting that goods generally arrive promptly and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are very well made,... See more

Service

Clients share positive opinions on service, noting that it is exceptional, good, prompt, fast, and efficient.... See more

Order

People report high satisfaction with the order process, highlighting an excellent and fast experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The cushion was delivered in good time. It helps greatly with my comfort,and tendency to develop pressure sores, as I now have to sit for long periods due to lack of mobility. It is quite easy to set... See more

Rated 5 out of 5 stars

I ordered a frame to support bedclothes following a foot injury. It arrived promptly and fits the bill. However it lifted my duvet which is a double on a king size bed a bit too high and I decided i... See more

Rated 5 out of 5 stars

Ordering was fast and easy on their website, communication level was automated but very high - the time between Ordering and despatch was very fast and I had my product the next day with updates on d... See more

Rated 5 out of 5 stars

I ordered an other cushion cover for my wheelchair. Really appreciated the cover when it arrived as it was exactly what I ordered. This company were very honest, when product was delayed they e mail... See more


Company details

  1. Events & Entertainment

Written by the company

Hospital Beds And Care Home Beds From The UK's Destination For Hospital Beds. Full Range Of Hospital Beds, Community Beds, Care Home Beds, Ward Beds And Nursing Beds With Fast UK Delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.4

All reviews

(197)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sleep upright

Brilliant fitting that makes sleeping more upright so easy. Adjusts at the touch of a button.
Much better than foam triangles. Easy for the patient to adjust themselves .

28 December 2023
Rated 5 out of 5 stars

My item was delivered very promptly…

My item was delivered very promptly despite the festive season being so busy. The customer service was excellent and the team member I spoke to was very professional friendly and helpful.

21 December 2023
Rated 5 out of 5 stars

Very happy

This is the third water pillow I have bought and I think they are really good as they can be altered to suit your needs. The price was good also, cheaper than Amazon. My order arrived really quickly and intact.

3 November 2023
Rated 5 out of 5 stars

Best product ever

Really pleased with my hospital genie mattress. It’s been better for my back I don’t wake up in pain anymore and it supports my back When reading or sitting up in bed.

10 November 2023
Rated 2 out of 5 stars

Bed ok, delivery not so much.

The bed ordering was good and the actual bed is ok. The delivery of the bed in a timely way did not occur.

25 October 2023
Hospital Beds logo

Reply from Hospital Beds

Dear Ms Sherlock,

Thank you for your feedback.

I have checked the details of your order and have found that you placed your order on 3 October and we dispatched it on 5 October. Your bed was then delivered the following day, albeit towards the end of the afternoon.

The bed you purchased includes standard 1 to 3 day delivery, so in this case, we delivered within our expected time frame, but I am very sorry if you needed the bed sooner.

Thank you for your understanding and if you do need anything further, please let me know.

Kind regards,

Tony
HospitalBeds.co.uk

Rated 3 out of 5 stars

Alternating pressure cushion

EDIT. 31st October
The situation has been resolved very amicably by Hospital Beds. The product did have a fault when they tested it and refunded my patients money. Therefore I do recommend this company

After purchasing an alternating pressure cushion for a patient with pressure ulcers, the cushion, which didn’t work correctly when tested, and would actually cause further damage,
I had to purchase an alternative product for the patient in the interim from elsewhere

6 October 2023
Hospital Beds logo

Reply from Hospital Beds

Good morning,

Thank you for your feedback.

I am very sorry that there has been an issue with your pressure cushion.

My colleague has investigated this issue for you and she wrote to you last week asking you to return the cushion so that we can resolve this issue immediately for you.

As soon as we receive the cushion, we will fix this for you immediately.

We look forward to receiving the returned item and bringing this to a successful conclusion for you.

Kind regards,

Tony
HospitalBeds.co.uk

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