Hortology Reviews 

1,262
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally beautiful, healthy plants and high-quality pots, noting that orders consistently arrive securely packaged, in perfect condition, and exactly match the online descriptions. People also appreciate the remarkably fast and efficient delivery service, alongside exceptionally smooth transactions and incredibly helpful customer support. Some reviewers were not happy with delivery issues, noting frustrating instances where parcels were delayed, incorrectly misdelivered to neighbors, or missing entirely. Additionally, some people mentioned receiving damaged plants with bruised or torn foliage or products that looked significantly different from the advertised website photos.

What people talk about most

Order

Clients share positive opinions on order, highlighting prompt service, fast deliveries, and well-packaged... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting helpful staff, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought two plants from Hortology already and both arrived well packaged, very quickly and in perfect health and condition. They look exactly like on the website and seem to be thriving. The use... See more

Rated 5 out of 5 stars

Been looking for a particular style of vase and finally found it at HORTOLOGY. When I made an enquiry after purchase and they replied immediately with the information. Was impressed with the customer... See more

Rated 5 out of 5 stars

Not only are the plant pots that I bought beautiful, the customer service is second to none. Allix reached out to me by e-mail to say that one of the pots had some slight imperfections around the ba... See more

Rated 5 out of 5 stars

I'm a repeat customer of Hortology, and they're where I go for reliable plants and plant care accessories. This time, I ordered a plant pot liner as I needed to set up one of my houseplants in a l... See more


Company details

  1. Store
  2. also in
  3. Decoration and Interior Design Store
  4. Garden Center
  5. Plant Display Store
  6. Pottery Store
  7. Wholesale Plant Nursery

About Hortology

Written by the company

Inspirational houseplants, indoor plant pots & planters for lush living. Wellbeing style, delivered direct to your home or office. #hortology.

To see thousands of genuine reviews from verified Hortology customers click here to go to Reviews.io


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 55% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(1,262)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless from order to delivery

Second order from me from hortology Excellent order process. The plant arrived with excellent and sturdy packaging which is the most important part of the order when you are buying plants on line. I have received a beautiful healthy plant - ZZ plant with glossy leaves and the height that I ordered. I love it. Thanks Hortology.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I recently used Hortology for the first time to purchase a large pot for an indoor plant.
I love what we have purchased. I was also impressed that when buying it, the website suggested the pot liner that this pot would actually need.
After I purchased it I was contacted by Hortology who had identified an imperfection on the pot and sent me photos to see if I would still want it. These were minor and could easily be hidden in a corner hence they were not an issue and I was sent the discounted pot. This came very quickly.
Overall a great experience.
The only additional thing they could have done is to recommend the plant pot size for the pot. Not an issue for us.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied

Great website - easy to navigate with lots of nice plants. Easy to order and expertly delivered. Plant sits in my living room as a beautiful centre piece. Very satisfied

20 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent range of plant pots

Excellent range of plant pots, order arrived in multiple boxes and well packaged throughout. Pots look great. Website is very detailed, good to have the dimensions for the opening of the plant pot instead of just the overall external dimensions so you can find the ideal size.

28 September 2025
Unprompted review
Rated 3 out of 5 stars

Dying Peperomia caperata, OK Watermelon Peperomia, nice plant pots!

The Peperomia caperata Rosso that was delivered to me on 29 Sep had some leaf shedding initially that I took to be normal behaviour after transport. The Watermelon Peperomia I ordered also had some visible damage to the leaves, but I understand Hortology has warnings about transport damage on the website and the plant seems to be doing OK now. However, the soil of the Peperomia caperata Rosso remained soggy for well over a week after delivery. Initially, I waited for it to dry out a bit. When I realised that leaves kept dropping off because their stems were getting mushy, I began to suspect root rot. When I took the plant out of the soil, I didn't see any roots – it was basically a few brown fibres that were falling apart. The plant still has some leaves left, but I don't have much hope for it. So beware of being potentially sold sick, overwatered plants! Overall score is for the whole delivery: I was happy with the various plant pots I also ordered – these are high quality – although it looks like I will have a spare one soon :(

29 September 2025
Unprompted review
Hortology logo

Reply from Hortology

Hello,

Thank you for your order and review.

We’re so sorry to hear that you’ve been disappointed with the plants you received — that’s certainly not how we’d want your plants to arrive!

Our Customer Service team have reached out to you directly so we can make things right as quickly as possible.

Your Hortology Team

Rated 2 out of 5 stars

Ordered in July

Ordered in July, eventually get everything in October. Multiple issues from diseases at the growers then a plant arriving damaged, a joke of a "discount" was offered to accept it which was declined. only to have another plant arrived damaged, in the end we accept the discount just to put an end to it!!

6 October 2025
Unprompted review
Hortology logo

Reply from Hortology

Thank you for your order and review.
We are very sorry to hear of your disappointment with the delays for parts of your order and sincerely apologise that it took longer than expected to arrive. Once your order was placed, we ordered your special-order plants directly from our growers. As soon as we were informed of a slight delay with a couple of the items, we contacted you right away and agreed to send the available items first, while you kindly agreed to wait for the remaining plants.
We work exclusively with growers who maintain the highest standards. When they were alerted to a potential outbreak of Meloidogyne enterolobii across Europe, they made the precautionary decision to suspend all plant deliveries while independent laboratory testing was carried out — a decision we fully supported to protect our Phyto security in the UK. Once our growers received the complete all-clear from their lab tests, imports resumed, including the remaining plants for your order. We informed you of the situation in regards to this to check how you wished to proceed, and we kept your order open throughout this process as per your request.
Before dispatch of the final three plants, our team noticed that a couple, while still healthy, were not quite up to our usual quality standards. To avoid any disappointment upon receipt, we contacted you and agreed to replace one of the affected plants, which unfortunately incurred an additional two-week lead time, and provided a discount on another plant which needed a little boost of humidity.
We greatly appreciate your patience throughout this process and apologise for any disappointment or inconvenience the delay may have caused.
Your Hortology Team.

Rated 5 out of 5 stars

Beautiful pot

Beautiful pot, the online sizing info was very helpful and enabled me to choose the perfect pot. Flawless service.

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company with lovely products…

Fantastic company with lovely products and great customer service.
I purchased 3 indoor plant plots from this company all of which are lovely. However, upon the 3 items being picked ready for dispatch, they noticed a very minor flaw in the finish on one of my chosen pots, so they emailed me showing clearly the flaw using 3 images and gave me the option to either remove this item from the order, choose another different pot or offered me a 15% partial refund. I thought this was amazing customer service as most companies would have simply sent the flawed item in the hope nothing would be said.
The pots all arrived extremely well packaged and are beautiful.
I can highly recommend this company and will certainly be a repeat customer myself 🪴💚

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Ordered 3 plants

Ordered 3 plants, communication was good, delivery timely and the quality of the plants is outstanding. Really good value.

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and price

Excellent quality and price. Easy to use website. Placed an order on the Monday afternoon and it arrived on the Wednesday morning, securely packed and in perfect condition. Love my Oslo olive plant pot and is exactly as seen on the website. Would definitely recommend and order from them again.

18 September 2025
Unprompted review

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