Hormify 

Reply from Hormify

Mar 18, 2026

Thank you for sharing your experience. We’re sorry to hear that you feel this way.

We want to clarify that subscriptions do not continue after being successfully canceled. Once a cancellation is completed, no further charges or shipments are scheduled. If a charge occurred three months later, there may be a separate order, account, or timing issue involved, and we would like to review that in detail.

All subscription terms, including cancellation timing and renewal schedules, are clearly presented at checkout and outlined in our Terms & Conditions. Customers also receive reminder emails prior to any rebilling, which include a direct self-cancellation link.

We do not charge customers arbitrarily, and we take situations like this seriously. Please contact us at hello@hormify.com with your order details so we can investigate your case thoroughly and provide a resolution based on the account history.

Reply from Hormify

Feb 26, 2026

Thank you for your feedback. We’d like to clarify how the subscriptions referenced in your review work.

During checkout, customers may choose to activate a 14-day Wellness Challenge trial, which is offered alongside the order. This trial includes reminder notifications: one reminder is sent 7 days into the trial, and another reminder is sent 7 days before the first charge. If the trial is not canceled within the 14-day period, it converts into a monthly digital subscription.

If a cancellation request is sent regarding the challenge without specifying multiple services, we cancel the Wellness Challenge subscription only. The cancellation confirmation email clearly states which subscription was canceled. In our support replies, we also confirm the cancellation and explicitly indicate whether any supplement autoship subscription remains active, including the next renewal date.

The supplement autoship is separate from the digital Wellness Challenge subscription. For the supplement subscription, a renewal reminder email is sent 7 days before each recurring shipment. If not canceled prior to the renewal date, the order processes according to the subscription terms selected at checkout.

We understand that managing multiple subscriptions can sometimes be confusing, and we are always willing to review any account in detail to ensure everything was handled correctly. We encourage you to contact us directly with your order information so we can look into your specific case and assist further.

— Hormify Support

Reply from Hormify

Feb 23, 2026

Thank you for sharing your experience. We’re sorry to hear that Hormify was not the right fit for you.

Every body responds differently to supplements, and while many customers use Hormify without issue, individual reactions can vary. If you felt your symptoms worsened, discontinuing use was the appropriate step. If you have any ongoing concerns, consulting your healthcare provider can help determine what may be contributing to those symptoms.

Regarding the subscription and pricing concerns, all subscription selections and promotional terms are presented at checkout before an order is completed and are outlined in our Terms & Conditions. Discounted pricing is tied to the subscription option selected. If the subscription is canceled outside of the promotional terms, the order converts from the discounted subscription rate to the standard one-time purchase price, and the difference is charged accordingly.

We do not charge cancellation fees. Customers are provided with a unique self-cancellation link, which is also included in reminder emails prior to rebilling, allowing changes or cancellations to be made directly within the stated timeframe.

We understand that billing concerns can be frustrating. If you would like your order reviewed again for clarification on any charges, please contact us directly with your order number so we can reassess the details.

Reply from Hormify

Feb 23, 2026

Thank you for sharing your experience. We take concerns about billing and cancellations seriously and would like to clarify a few important points.

Subscription terms, renewal timing, and cancellation instructions are presented at checkout and outlined in our Terms & Conditions prior to completing an order. In addition, reminder emails are sent before rebilling, each containing a unique self-cancellation link that allows customers to cancel directly within the stated timeframe.

When a cancellation request is submitted, it must be completed before the renewal processing window closes. Once an order has entered processing or fulfillment, it cannot be stopped, as it has already been transmitted to the warehouse system. This is an automated process and not a manual override decision.

We do not ignore cancellation requests, nor do we rely on undisclosed internal policies. All billing and subscription structures are disclosed during purchase. If a request is received after the renewal has processed, it applies to future shipments rather than the order already generated.

If you would like your specific case reviewed again, we invite you to contact our support team directly with your order number so we can verify the exact timestamps of your cancellation request and renewal processing.

We understand how frustrating subscription misunderstandings can feel and appreciate the opportunity to clarify how our system operates.

Reply from Hormify

Feb 23, 2026

Hello Kendra,

Thank you for sharing your experience. We understand how frustrating it can feel to see changes you weren’t expecting, especially after having a routine that felt like it was working for you.

Hormify is designed to support hormonal balance, energy, mood, and circulation. In the first week of use, short-term fluctuations are often related to normal water retention, hormonal shifts, sodium intake, stress levels, or digestive changes rather than actual fat gain.

Because you’ve only been on Hormify for one week, your body may still be adjusting. Hormonal-support formulas typically require several weeks of consistent use before meaningful changes are noticeable. Many customers evaluate results over 4–8 weeks rather than the first 7 days.

It’s also important to note that if you previously felt reduced inflammation and joint comfort on another formula, the difference you’re noticing may relate to ingredient variations rather than Hormify “causing” discomfort. Every body responds differently to herbal blends.

Consistency is key. Please don’t feel disheartened. If you persevere through any temporary adjustment discomfort, positive changes can follow.

Reply from Hormify

Feb 23, 2026

Thank you for your feedback. We’d like to clarify that the tip option shown at checkout is completely optional and can always be skipped. It is not required in order to complete a purchase, and selecting it is entirely up to the customer.

We understand that checkout experiences should feel clear and straightforward, and we appreciate you sharing how it came across to you. Your order has already been successfully placed, and the tip does not affect your product shipment in any way.

We genuinely hope you’re pleased with your Hormify experience once it arrives. If you have any questions about your order or the product, our support team is always here to help.

Reply from Hormify

Feb 23, 2026

Thank you for sharing your concerns. We would like to clarify a few important points.

We do not add subscriptions to orders without customer selection. Any subscription option must be actively chosen at checkout, and the recurring terms are displayed prior to completing the purchase. Order confirmations also clearly indicate whether the purchase was a subscription.

If a subscription is canceled, the cancellation applies to future renewals. However, if a cancellation request is submitted within the processing window of a scheduled shipment (for example, within 48 hours of the order entering fulfillment), that shipment may already be locked into our warehouse system and cannot be stopped. In those cases, the cancellation prevents future charges but does not automatically reverse an order that has already processed.

We do not operate as a scam, and we do not charge customers arbitrarily. All billing timelines and policies are outlined in our terms and in reminder emails sent prior to renewal.

If you have multiple emails confirming cancellation, we encourage you to contact our support team with your order number so we can review the exact timing of the cancellation relative to the renewal and shipment processing. We are committed to reviewing each case based on documented timestamps and the agreed purchase terms.

Reply from Hormify

Feb 17, 2026

We’re sorry to hear about your experience and would like to clarify a few points.

When placing an order, customers have the option to include the 14-day Wellness Challenge trial, which automatically continues at $19.99/month unless canceled within the trial period. This is disclosed at checkout and detailed on the product page here: https://hormify.com/product. A reminder email is also sent prior to renewal.

Regarding support, every new ticket receives an automated initial response with relevant information and next steps. If that message is not replied to directly and instead new emails are sent as separate tickets, it can reset the queue and delay resolution. Only one automated reply is sent per ticket, and replying to the same thread connects you with a human agent.

We do not ignore customer emails. If you have not received assistance, we encourage you to reply directly to your most recent support email so we can immediately locate your account and review both the subscription status and your concerns about side effects.

If the product caused stomach discomfort, we recommend discontinuing use and contacting support so we can properly document and review your case.

— Hormify Support

Reply from Hormify

Feb 17, 2026

We understand the concern.

At checkout, there is an optional tip selection, but it is completely voluntary. Customers can simply select “No, I don’t want to” to decline it before completing their order. It is not mandatory and is never added without customer confirmation.

If you believe a tip was added unintentionally, please contact our support team with your order details so we can review it.

— Hormify Support

Reply from Hormify

Updated Feb 17, 2026

We’re sorry to hear about your frustration and would like to clarify how the 30-Day Wellness Challenge plan works.

The 14-day trial and subsequent $19.99/month continuation are clearly presented during checkout. A reminder email is also sent before each renewal, which includes instructions on how to cancel. The checkout details can be reviewed here: https://hormify.com/product

We do respond to all support inquiries. When a new ticket is submitted, an automated initial reply is sent with cancellation instructions and next steps. If that message is not replied to directly and instead new tickets are repeatedly opened, it can delay resolution. Only one automated message is sent per ticket, and replying to the same email connects you with a human support agent.

If you have been trying to cancel for two months, we encourage you to reply directly to your most recent support email so we can immediately review your account, confirm the subscription status, and resolve this properly.

— Hormify Support