Hormify 

Reply from Hormify

Apr 7, 2026

We’re sorry to hear about your experience and understand why this situation raised concerns.

However, we would like to clarify a few important details. The additional supplement pages you mentioned are part of our one-time post-purchase offers, which are only shown after an initial order has already been successfully placed. This means that before seeing those pages, the checkout process had already been completed — including selecting your plan (one-time purchase or subscription, 1–6 month supply), entering your delivery details, and confirming payment.

These offers are optional and clearly presented with the choice to accept or decline. Customers can simply select “No, thank you” to skip them. If additional charges appeared, this indicates that the items were selected and added rather than declined.

If the page was exited without completing a selection, the system may finalize the previously selected offer once the session expires, which can result in additional items being included in the order.

Regarding shipping, as our support team explained, once an order has left the warehouse, it cannot be stopped in transit. Returning the package unopened with “Return to Sender” is the correct approach, and once received, the return can be processed according to our policy.

We take claims of unauthorized orders seriously and are confident that all orders require active input and confirmation. We recommend continuing to work with our support team and your payment provider to review the full transaction details.

Reply from Hormify

Apr 7, 2026

Thank you for sharing your experience. We’re sorry to hear that you felt unwell.

Hormify is generally well tolerated, but individual reactions can vary. Symptoms like vertigo are not commonly reported, but if you experienced this, discontinuing use was the right step. We take health-related feedback seriously.

Regarding subscriptions, any recurring option must be selected at checkout, and this is shown before completing the order as well as in the confirmation email. Reminder emails are also sent prior to renewal, including a self-cancellation link.

We also want to note that if three containers were received and not used, this represents approximately a three-month supply. During that time, customers can reach out at any point to report issues or request cancellation, and we would have been able to stop any future shipments to prevent additional charges.

As for returns, our policy and eligibility criteria are outlined clearly during purchase. We understand how this may have felt frustrating, and we’re happy to review your case in detail.

Please contact us at hello@hormify.com
with your order information so we can take a closer look and assist you further.

Reply from Hormify

Mar 18, 2026

Thank you for sharing your experience. We’re sorry to hear that Hormify did not meet your expectations.

Hormify is designed to support hormonal balance, energy, and overall well-being, but results can vary from person to person. While some customers notice changes within a few weeks, others may not experience the same effects, even with consistent use.

Regarding your order, subscription terms and renewal timing are presented at checkout and in the order confirmation. Once a renewal has been processed, the order is immediately sent into fulfillment, and at that stage it can no longer be canceled or refunded, even if it has not yet shipped. Cancellation requests apply to future shipments rather than orders that have already been generated.

We understand how frustrating this can feel, and we do not ignore customer requests. Our support team responds based on the timing of the request relative to the billing and fulfillment process, following the terms agreed to at purchase.

If you would like your case reviewed again, please contact us at hello@hormify.com, or reply to your existing email thread with your order number, and we will be happy to take another look.

Reply from Hormify

Mar 18, 2026

Thank you for your feedback. We’d like to clarify a few important points.

We offer both one-time purchases and subscription options, and a subscription is only activated if it is specifically selected at checkout. Orders are not converted into subscriptions without customer consent. Order confirmations also clearly indicate whether the purchase is one-time or recurring.

Cancellations can be completed at any time using the self-cancellation link provided in reminder emails, or by contacting our support team at hello@hormify.com. Our team responds within 24 hours, and in most cases much sooner, to assist with any requests.

We understand that subscription management can sometimes feel confusing, and we’re always here to help ensure everything is handled correctly. If you’d like your account reviewed, please reach out with your order details and we will take care of it for you.

Reply from Hormify

Mar 18, 2026

Thank you for your feedback. We’re sorry to hear that your experience felt this way.

We want to be clear that our policies are not vague or hidden. All subscription terms, renewal timing, and pricing details are presented at checkout and outlined in our Terms & Conditions before an order is completed. Customers also receive confirmation emails and reminder emails prior to any rebilling, which include a direct self-cancellation link.

We do not charge customers after a subscription has been successfully canceled. If a charge occurs, it is typically because the renewal had already processed before the cancellation request was completed. In those cases, the cancellation applies to future shipments rather than the order that has already been generated.

Regarding results, Hormify is designed to support hormonal balance, energy, and overall well-being, but individual responses can vary and it is not a guaranteed outcome product.

If you would like your specific case reviewed, please contact us at hello@hormify.com with your order details. We’re happy to take another look and provide clarity based on the exact timeline of your account.

Reply from Hormify

Mar 18, 2026

Hello! Please contact us at hello@hormify.com, so we could know where to re-send the order confirmation email.

Reply from Hormify

Mar 18, 2026

Thank you for sharing your experience. We’re sorry to hear that Hormify did not meet your expectations.

Hormify is designed to support hormonal balance, energy, mood, and overall well-being. It is not a stimulant-based or rapid weight-loss product, and changes on the scale are not always the primary or immediate outcome. Even with consistent use, results can vary depending on individual factors such as metabolism, hormonal profile, nutrition, training intensity, sleep, and stress levels.

Taking the product for one month is still relatively early for a hormonal-support formula, as these types of supplements often require more time to show noticeable changes. That said, we understand that not every product works the same for everyone.

We appreciate you taking the time to share your feedback. If you would like your case reviewed or have any questions, please contact us at hello@hormify.com with your order details, and our team will be happy to assist you.

Reply from Hormify

Mar 18, 2026

Thank you for sharing your experience. We understand how frustrating that can feel.

Initial weight changes in the first few days are often related to water fluctuations rather than body fat, which can make early results seem more dramatic and then stabilize shortly after. After that initial phase, progress typically becomes more gradual.

Hormify is designed to support hormonal balance, energy, and overall well-being rather than act as a rapid weight-loss product. Even with consistent diet and exercise, factors such as metabolism, stress, sleep, and hormonal fluctuations can influence how the body responds over time.

It’s also important to ensure that your approach is sustainable. Extremely low calorie intake can sometimes slow metabolism or make progress feel stalled, even with consistent effort.

We understand that results not meeting expectations can be disappointing. If you’d like, you can reach out to us at hello@hormify.com with your details, and we’ll be happy to review your usage and help you get the most out of your routine.

Reply from Hormify

Mar 18, 2026

Thank you for your feedback — we understand how frustrating this situation can feel.

We want to clarify that cancellations can be handled quickly, and we’re here to help. You can contact us directly at hello@hormify.com, or simply reply to any of our previous emails, and our team will take care of your request.

Our response time is within 24 hours, but in most cases, we reply within the first hour. If you haven’t seen a response, we recommend checking your spam or junk folder, as replies can occasionally land there.

Please reach out again with your order details, and we’ll make sure your request is handled as soon as possible.