Horizon Parking Reviews 

This company needs shutting down, they're nothing but crooks, I have a parking fine for staying at a tesco over night when in fact I went one evening and left the same evening staying for about 10 minutes, went back the next morning before going to work yet ther camera seems to delete the other pictures that show you leaving.

Paid today by cash. Machine took my money but didn't work. Then paid by contactless. The pain I was having to go through to get 40p back just wasn't worth it.

if i could give 0 stars i would. Their systems don’t work. We have them at our local small sainsburys and they keep charging people for parking there for 24 hours when they haven’t becuase they live here and park at their houses. They need to fix their system and turn it off until it’s actually fixed. they are sharks

Was given a fine for £40 for parking for 43 minutes at Tesco in Slough. I was given it for ‘not validating’ my parking, in spite of the fact that Tesco’s till did not give me a receipt.

The letter was also sent to my address almost 2 weeks after this occurred.

Do not shop at Tesco - you are rewarding this behaviour.

Scum of the earth

Pure criminals, they double dipped me,meaning I went into Tesco twice in 1 day, they sent me a ticket for over staying, 1st time was around 11.30 am 2nd time was around 17,30 pm . Sent me a picture of me arriving 1st time but not leaving 1st time, then a picture of me leaving 2nd time, but not arriving. Clever little scum! I can't contest it as I paid cash and don't have receipts or use a store discount card. £40 fine for visiting Tesco twice in a day. Tesco should be ashamed of themselves using these criminals.

M & S PARKING AT LONGBRIDGE, BIRMINGHAM. Today, I received a parking ticket. They are claiming I arrived at 1.26 pm on the Friday and parked overnight, leaving at 8.58 am on Saturday. I visited on the Friday and again on Saturday morning. Of course I wasn't there all night, in fact during this period I'm shown on the CCTV going in and out of a car park at a gym in Bromsgrove. I mentioned this today to a security man at Longbridge. He told me that dozens of people have received the same! My car was photographed while driving along the approach road to and from the car park. I've told Horizon I won't be paying. I desperately want them to take me to court. Fortunately, through my collaboration with the media, I can give them more publicity than they ever dreamed p0ssible.

Machine at Premier Inn Manchester Airport wouldn’t work on contactless. So I paid on the app. Selected 1 day, £14. I pressed pay and lo and behold £28 was taken. I immediately spoke to the staff at Premier Inn. Totally disinterested. I wrote to Horizon which was a task and they haven’t bothered replying. Companies like this are conmen in disguise. Legalise scammers at best. Needless to say Premier have lost a regular customer.

Bernie Dickson has done a poor job of Horizon Parking. Not sure what there is to be proud of with a parking company that is despised by the public. Embarrassing. Total scam, even if you provide all evidence. Would avoid Horizon parking at all costs. Anyone associated with the Dicksons should be ashamed to be presented as a solid 1 star.

It was not explained by premier inn Maidstone that we would be charged for overnight parking so ended up paying £60 so do not use premier inns or parking run by HORIZON LEAGALIZED ROBBERS!!!!

This company should not be allowed to operate. Reading the amount of complaints they really need to be investigated. It's a disgrace they are getting away with scamming people.

I paid for 2 nights parking at a Premier Inn in Sunderland to these crooks, £34, to then have to find & pay to park elsewhere as there are only 20 spaces and they were all full.
But they are still charging everyone checking into the hotel with cars!!!
This is a large hotel so they will be making an absolute fortune from people paying and not being able to park.

SCUM

Would give no stars if I could! Company is an absolute scam!! Like previous comments it seems if you pay by cash you still get a fine. Unfortunately, paying in cash means you have no proof of purchase and that is where they are scamming people! Already had my money for my parking ticket and now again for a fine. Absolutely disgusting. DO NOT USE!

AVOID !!! Scammers.
So at Ripon car park Tesco I used the InstaVolt to charge my car.
Now I’ve received a fine.
I’m using a service that I need to charge my vehicle. Yet it’s expected that you have to purchase something for £5 from Tesco to validate your stay ?
I’ve used a service why shouldn’t more ?
AVOID !!!!
I will be challenging this - disgraceful

Horrible company, driving people away from using Premier Inn Hotels.

I stayed in a Tesco car park for under the two hour limit stay I paid in cash however as they said I don’t have card records to prove that I bought anything I’ve now been charged a parking ticket. The appeal process was terrible. I believe they just declined everything that comes that way to get a profit. I will not be using that Tesco ever again now as I don’t trust the parking company and if I see this parking company anywhere else I will not be using it and we’ll be telling friends and family not to use it either. I will be posting this on social media as I have a large following in order to warn people.SCAM

waste of time ! they contacted me saying I haven't paid which I did !! after a couple of emails and sending proof they have admitted it was there mistake !! beware con-company !!

DO NOT USE! Scammers all the way. Gonna rip you off
I’ve paid my penalty but few weeks later received letter again for the same penalty which I appealed because I’ve already paid… then another fee weeks letter I received final notice letter to pay double the amount… absolutely shocking, scammers

An absolute disgrace of a company. I parked my hired car to do my Tesco groceries while I was moving to a new house, got a fine for 17 mins overstaying sent to my previous, outdated address. They continued inflating the fees and then instructed a debt collection company to come after me. Guess what, this time using my correct current address that they fail to use before! The say the fine is now at 125 GBP which they are only gonna be getting over my dead body. I offered to pay the normal original amount without the excessive fees and they refuse and since then ghosted me. Never use this parking company and never use Tesco either.

I recently used the Horizon Fast Charge EV point at Heaton, Lyme Regis, whilst on holiday and the experience was awful. The sign at the charger clearly says you don’t pay for parking while charging — so I charged my car for an hour or so and left.

What they don’t tell you is that there’s another sign about 60 feet away at the pay‑and‑display machine saying you have to scan or register. This is nowhere near the charger and completely contradicts the sign you actually see when using the EV point. Any further instructions should be on the EV charge display.

Horizon issued me a parking charge, I appealed and even though I provided a bank statement proof of the charging session at that time and date , they ignored the evidence, and rejected my appeal. They then offered a “goodwill” fee of £15, which I paid only because they say if you reappeal you will lose your right for the £15 reduced amount if the appeal is rejected again. The whole thing feels like a trap designed to catch out EV drivers.
The signage is misleading. Genuine customers are being penalised for Horizon’s poor setup and obvious greed. Avoid sites managed by Horizon Parking if you can.

Premier Inn Bagshot. Spent close to £1,000 staying at this hotel. Registered on the ipad at reception on arrival. Parking charge applied, appealed with evidence of stay and appeal rejected. Either Horizon or Premier Inn Bagshot is defrauding clients. At the very least their technology is not registering vehicles. Do NOT use a hotel where Horizon operates.