We visited the showroom to see what we wanted, the order was placed there and then they were able to hold our delivery until we were ready to receive it. They also followed up regularly unprompted. Th... See more
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Review summary
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Reviews shaping this summary
I had seen some (very expensive) bar stools at a big retailer but saw some very similar at hopo on line (we live a long way from the store). Steve was very helpful sending photos and info on what’s ap... See more
Every part of the process was great. Ordered a G plan cabinet, drawers, bedside drawers and a nest of tables. Had some advice online and ordered online. I was advised of estimated delivery dates an... See more
This company was extremely helpful. I had a chat online with a member of staff with the questions i had. Once making the purchase, delivery arrived in 7 days. The delivery team contacted to advise wha... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Maker
- Furniture Manufacturer
- Kitchen Furniture Store
- Pine Furniture Shop
Written by the company
We make buying furniture stress free and easy .See our great delivery options and you can rely on our 31 year experience to deliver you the best service possible.. With over 3 decades in the furniture industry, we know what it takes to offer products that stand the test of time. Our knowledgeable team is dedicated to providing expert advice and top-notch customer service to help you find the perfect piece for your home. Top Brands, Best Prices We work closely with some of the biggest names in the furniture business, including Kristensen Kristensen,G-Plan,Bentley Designs,Baker Furniture Indus valley to name a few, to bring you the highest quality products at the best possible prices. Our team monitors prices daily to ensure that we offer the most competitive deals, so you can shop with confidence knowing you're getting the best value.
Contact info
Hopo Furniture Limited, 25 St. Martins Precinct, Church Street, Caversham, RG4 8BA, Reading, United Kingdom
- 01189472333
- sales@hopofurniture.com
- hopofurniture.com
4.7
Excellent
489 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I'm still trying to resolve a faulty…
I'm still trying to resolve a faulty item which needs to be returned before a new one is sent out.
7 July 2025
Helpful and friendly service and the…
Helpful and friendly service and the furniture is top quality.
4 July 2025
G-Plan TV Unit
Good communication from company- able to accommodate our delivery date. The two men who delivered the unit were very polite, mannerly and respectful.
They contacted us an hour beforehand to let us know time of delivery. They removed their shoes before walking on the carpet
3 July 2025
Excellent customer service
18 June 2025
Image appears exactly as in picture
Excellent product
Heavy and sturdy
Very happy with product
16 June 2025
Very polite delivery men ,came on time…
Very polite delivery men ,came on time . No complaints.
20 June 2025
There was difference in colour between…
There was difference in colour between a side table and the sideboard I sent some photos to show the difference and got no response. Spent £900 and expected quality products, very disappointed, that's what happens when you buy online I guess.
11 June 2025
Reply from hopofurniture.com
Hi John,
I have looked at your email and to be fair the items are very slightly lighter due to different grain variations and we would expect this to be the case when you buy multiple items .Rest assured all oak items do mellow in colour with time . The soho collection is a good clean range but as the sideboard has verticle slats on the doors with gaps in between this will always be slightly darker than a drawer front due the the nature of the build and style of the range.
you can alway ring the showroom on 01189472333 we are open 7 days a week so if you need any further assistance we will be happy to help.
Kind regards
steve.
Hopo Deliveries.
Kind regards,
steve.
Reply from hopofurniture.com
thanks for your feed back much appreciated.
Excellent product
The product is excellent but customer service notification about delivery did not happen. I was told I would be notified when out for delivery. I was lucky I was at home as its not a product that can be left with a neighbour. By good luck it came before I left for work. .maybe this is the delivery company fault. I received the notification about delivery 4 hours after I received the item. 😟
9 June 2025
Reply from hopofurniture.com
Hi Marian,
Pleased you are happy with your purchase and apologise for the slight issue with the delivery which was handled by a partner carrier which i have padsed on your thoughts too avoid this happening where possible.
Kind regards
steve.
The item and delivery were as promised!
1 June 2025
Reply from hopofurniture.com
Great thanks for your feed back
Fabulous customer service and free…
Fabulous customer service and free delivery within a few days. Happy to buy local and would definitely recommend
28 May 2025
Reply from hopofurniture.com
Hi Sue,
appreciate your kind review.
Kind regards.
steve.
Reply from hopofurniture.com
Great to hear you are happy and thankd for your review.
Kind regards,
steve.
More hassle than what it’s worth
Disappointing Experience with Damaged Goods and Delayed Resolution
I ordered quite an expensive TV unit in February, fully aware of the long lead time and was happy to wait. Unfortunately, the experience since then has been frustrating. The unit finally arrived on April 8th, 2025, but was damaged—there was a visible repair mark and a splodge on the marble surface.
I contacted the company, and to their credit, they arranged a collection and sent a replacement. However, the second unit, which arrived on April 19th, was also damaged.
After further communication, we agreed that I would keep the second unit and receive a £200 refund, along with a care kit to help repair the damage. While the refund was processed, I had to chase the company multiple times (around 4/5 times) to actually receive the care kit, which finally arrived on June 6th—over six weeks later.
While the customer service team was responsive in parts, the overall experience was disappointing due to the repeated quality issues and the effort required on my part to get a resolution. I expected better from a company selling high-end furniture.
I would recommend that if you do buy from here, use a payment method that offers buyer protection.
8 April 2025
Unprompted review
Reply from hopofurniture.com
Sorry to hear you had issues with your purchase.The range in this case is a 70kg marble topped item which although qc checked at factory can sometimes suffer shipping issues which we tried our best to resolve for you with a replacement and then a generous discount .The issue in the paint was a knot in the wood that did not take the paint cleanly leaving a very small line which was easily resolved with the filler stick but i do appreciate the time for this to arrive was not acceptable and apologise for that.This delay was caused as the correct colour was out of stock and we had to wait for the correct colour as this is a specific grey and needed to match as closely as possible for the best results.
I gather this matter is now resolved and i hope you enjoy your tv unit and please be assured any purchase from our website has a 100% seller protection regardless of the payment method which is a standard feature on our shopify platform .
Kind regards
Hopo Customer services.
Very good personal service
Very good personal service, excellent delivery, very helpful staff. Great products, orderef a second item.
22 May 2025
Although item not yet unpacked
Although item not yet unpacked, team were helpful and quick delivery. Also a good price.
22 May 2025
Excellent customer service and quality…
Excellent customer service and quality products
Steve goes an extra mile to sort out any glitches.
Highly recommend
28 May 2025
very good quality and nice service
16 May 2025
Very helpful staff and we were able to…
Very helpful staff and we were able to get exactly what we wanted.
22 May 2025
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