HooYu Reviews 

Completely useless. It also asks for access to an online profile or account, like your email or facebook, which is completely unacceptable for anyone who cares about privacy.

The id verification is just totally hopeless. It doesn't matter if using android or iOS. Just a terrible user experience.

Absolutely rubbish I tried to get a NatWest account but declined my driving licence it was clear to see and also used a white piece of paper

With some things if it works for most then that will do but with something of this nature if it is not to introduce a complete show stopper it needs to work for all and it falls way short. It is the second time I have tried this and it also failed miserably. Tried the bit about different browsers . Tried the bit about changing settings . Tried the bit about closing anything running and it still would not even get as far as taking a photo on my mobile. Great idea in theory but in practice not fit for purpose .

never use this website, just dont play on leovegas

Easy to use and going through the process was pretty fast.

All British - HOOYU Partner

What a bunch of scam artists!!!!
I have uploaded documentation to this bunch of scammers and they have rejected each time!!!!!!!
I must have sent 12 pictures in COLOUR, meeting all their strict guidelines, detailing all the info they requested, yet they have declined each time!!!!!!!!!!!
They appear to collating data which it would appear they are storing for whatever needs they might have. they claim they are only keeping it for 10 days!!!
I have had to send the documentation to all british now to try and get my withdrawal of GBP 45 yes GBP 45 approved!!!!
Why they need so many documents for GBP 45 beggars belief. Steer clear of these two scammers!!!!

BEWARE

Update: 02/05/2024
TINA from All British wants pictures of a card that no longer exists as it has expired over a year ago!!!!!
She has NOW demanded copies of documents by one source only (previously not asked for in correspondence) and not various sources i.e., HOOYU, the portal, live chat etc. This is a total despicable disgrace of a online casino which breaches the human rights of people and tries to blame the punters that use their sites for their own failure of policies and procedures. They also tried to hide behind the gaming laws by trying to justify their demands for documents already confirmed as received by HOOYU, in order to get additional copies for their data records!!!!
Avoid this casino like the plague.
All this and something like 15 documents later and we are no nearer resolving for GBP 45!!!!

Just absolute rubbish. As other reviews have said why Hargreaves Lansdowne use this lot is beyond my comprehension. I have been with HL for many years and recently moved abroad updating address with them. Then through the post to the new address came a letter saying have to verify my identity through Hooyu. I live in a non latin character country therefore all my id apart from passport are in non latin characters. Ok so I follow their instructions and pay to get a translation done by a recognised professional. Upload everything including translation and original driving licence - driving licence gets denied as not in Latin alphabet!!! Tried numerous times and different file types and same result. Just ridiculous - translation uploaded successfully but won't accept the document that has been translated. Utter nonsense.

1 star is generous. Nothing works.

I recently moved to a new build house and duly notified Hargreaves Lansdown. When i tried to login to my HL i apparently used the incorrect password (after 20+years?) and was logged out. HL could not verify my address and referred me to HooYu. They rejected virtually everything i uploaded and didn't seem to understand that after 1 day in my new house i didn't have any utility bills showing my address nor that my driving licence was still showing the old address.I gave up with them and referred back to HL and after number numerous frustrating telephone calls one young lady did sort it.
If you are considering any transaction that involves HooYu i would suggest you you avoid and go elsewhere
Why HL use such a Company is beyond me and they should find alternatives

Appalling system. I am giving money to assist my daughter and her husband to buy a house so the conveyancing firm requires me to prove my ID and address for moneylaundering purposes. I have no issue with proving my ID and address, nor the purpose. But this "one size fits all system" does not fit my circumstances at all. I have wasted precious time trying to navigate their system and provide what they require. I did not have my passport with me but was able to photograph my driving licence. I receive little post addressed to my home address since most everything (banking, credit cards etc.) is all online. I did have a letter from HMRC and provided a photo of that which shows my address. Apparently this isn't acceptable. THREE WEEKS (1) after the original submission Hooyu requires further evidence of my address. So I go on the system again. They give me 2 choices - driving licence (if not previously used as ID - which it was) and a mortgage document. I don't have a mortgage. I am in my 70's and it was paid off years ago. To say I am frustrated would be putting it mildly. I am angry. I called the conveyancing company to complain. I was extremely concerned that this ID requirement (that I cannot apparently fulfil) may be delaying the transaction when I am very aware that the seller has given my daughter a deadline to complete the purchase for the price agreed. Do I complain to the FSA (or whatever it is called now) or an Ombudsman?

This software really bad and inconsistent sometimes it works other times not. HL is destroying it's customer experience using hooyu. Other companies should avoid.

Horrible experience... if you don't have papers on you you can forget about doing anything as it doesn't accept PDF files or any other files... everything must be on a paper... even when you'll manage to do pretty much everything next day it will be from green ticks back to grey... and no such customer service...

I'm trying to get a Glint account and they use Hooyu for identity verification. It seems sketchy that they require my driver's license, a bank statement And a selfie but I really wanted a Glint account. It rejected my selfie 8 times. It said it was verifying the ID and account statement but the next day they wanted another picture of the account statement and a selfie. I just gave up.

DREADFUL. Why have Hargreaves Lansdowne engaged this company to destroy their customer experience?
Though my married name is used for Hargreaves Lansdowne, my ID is in my maiden name. This has never been an issue with HL as I've been with them for more than 5 years however now Hooyu is in place, it won't accept my marriage cert as proof of ID. I was told by customer service reps to change my ID (passport etc) to married name. In this day and age!!!! How utterly ridiculous.
The limitations of this app means that I cannot do anything with my own money- can't add or withdraw- because of this stupid, pointless app.
HOOYU IS A COMPLETE DISASTER. Hargreaves Lansdowne- sack the fool who engaged this company.

When I move my business elsewhere, the brokers who use Hooyu will automatically be eliminated from my list.

I provided everything they asked,waiting for a month now for answer

I hate to write negative reviews but it seems it is now the way of world and the only time you can get satisfaction is to air your views on social media and make companies listen. I have been with Hargreaves Lansdown (HL) for over 35 years and recently changed my address and bank details. Switch is supposed to be easy until a company insists that you need to be veted and checked again by a company called HooYu.
Against all fraud advice from the police, HL sent me a message to my private email account asking me to click on a link. They then ask me to verify details to an unknown company and then refuse to recognise my new banking details unless I comply with the instructions!!!! Well Hargreaves Lansdown and HooYu you both appear to be the biggest clowns outside of the cyber world and this client will not comply. If I have to go to the FCS to make this point, I certainly will. I want my pension paid to the right bank account and not after I have dealt with your requests. There is far to much information out there on the internet and the last thing we need is stupid companies being scared of their own shadows. I need to feel safe that my money is protected and HooYu don't do it for me. Also, Hargreaves Lansdown have gone seriously down hill by using and suggesting HooYu as an authorised company for long standing customers - maybe it is time for another Switch!!!

Don't use. Scammers. Leaked drivers license.

Really bad and difficult!

Doesn't tell you what you need before you start, no way to go back and correct mistakes

If that's the "the best possible UI & UX design" as they claim, then I'm a teapot.

Shocking! Waste of time! No matter how many times or angles or even lighting. ID won't load. Got accepted elsewhere.