HooYu Reviews 

My son has tried all day to prove he's who he says he is. This was for fashionworld.co.uk.
Quite honestly, the way he's been made to feel today is disgraceful and he's still not managed to get this daft ID thing to work. Not worth the time and effort..
Shockingly bad company.

The worst experience ever - they just say " document rejected" without any explanation - have to guess what to try next. Will never use any company who use this rubbish service.

A frustrating and time wasting experience. HL said was to do with regulation but been with them for years.Did not accept address ID nor passport picture. Gave full name at start but bill without middle name not accepted. So photo of credit card but they want to see transactions which is intrusive when just the address wanted. Complained to HL and they confirmed they had my details. Then HooYu sent reminder text to phone .Unable to send response so blocked them . A rubbish system now US owned and use US dating system to confuse us oldsters more.

What a pain. Awful experience trying to confirm my wife's ID online to investment company we already use. Even with decent Android phone. Complicated and exasperatingly difficult. Almost impossible to take photos to comply with the requirements and you find out what detail is required as you go along. And at the end you don't know whether it is successful. There has GOT to be a simpler and smarter way to confirm ID in this day and age. Send hard copies next time?

They cannot verify documents even though that is their business model. Was asked to complete ID checks for a credit card using their system, worst ID system I have ever used. Its slow, clunky and unclear.

Uploaded a photo of my ID 4 times and was told it was not acceptable as there was too much "glare". Its a plastic driving license, it reflects light. If your system cannot handle that then your product is not fit for purpose. The credit card company I was looking at has lost my business due to this terrible system.

I hope any prospective business looks at Trustpilot and does not work with this business.

HSBC uses HooYu to verify documents. They do not use the camera on my PC but go straight to a phone link. I have two separate cell phone numbers and have tried both with no success. The first does not receive MMS messages at all from HooYu, no matter what I try. Presumably HooYu SMS are being identified as spam by the operator and filtered out. I DO receive messages via the second number, but guess what, the message contains no link, just a long line of asterisks (*) in place of a link. There is no alternative method of verifying a document, so basically HSBC's use of this utterly useless service, is preventing me doing business with them. Annoying IT crap like this really introduces unnecessary stress into my life!

Got an e-mail saying the id check had been successful, then a few days later another one saying did I want to proceed as my id check had been unsuccessful. Re-submitted and waiting for a result, but not holding my breath...

It wasn't too bad for me, but I kind of think you need a fairly new device for things to run smoothly. Used my iPad and it turned out to be quite an automated process. But should you have to have the expense to run the latest tech equipment, hence the 4 stars.

Uploaded my documents multiple times and each time rejected without reasons stated. No way to contact them. Very stuck right now. Appalling services.

Awful experience using this verification service. It doesn’t work.

Like others have said, it just does not work. 0/100.

Dreadful experience. Following multiple attempts, I gave up and put my money elsewhere. First time I have ever failed to clear document validation checks. I was so annoyed I emailed the CEO. No response. I urge companies not to use HooYu

awful software for documents checking. a total pain

To be fair, it was fine once I submitted a photo where my ID was a bit closer to the camera and no shadows (actually, ALL in shadow).
With respect to the poor reviews here, people don't always bother to record good experiances, which skews the overall rating of a company.

Doesn't work at all and support replies were not useful at all just said it should be working and would help

Had to do this for an identity check with HL. Everything gets rejected first time for no obvious reason. It took nearly 1/2 hour to get confirmation. I hope that with crypto and blockchain ID these financial institutions and affiliates come to an end soon.

No help at all. Documents that have been scanned and used for many other services are rejected. Do they expect people to have a personal photographic studio?!

Absolutley crap, its asks for ID, rejects one part and then says that it has a dupliacte of what you have uploaded. So poor user interface

Very inefficient and poor quality service. Poorly set up to deal with international documents (e.g. European Passport Cards). They confuse passports and identity cards. They struggle with pdfs. They struggle with turn around time.

I have told this useless excuse of a company that I do not have the ID which is required on more than one occasion but still I am being harassed with emails to provide ID. The company that employs this bunch of clowns knows this. If you do not stop this harassment I will take this further.I am already suffering survere mental health so thanks for making things worse.