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Hoops + Chains LDN Reviews 238

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TrustScore 4.5 out of 5

4.4

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting items are well-made, durable, and do not tarnish, even with daily wear. Many appreciate the unique and stylish designs, often receiving compliments. The delivery service is frequently highlighted as quick and efficient, with items arriving promptly and well-packaged. Furthermore, the customer service team is widely commended for being helpful, responsive, and going above and beyond to resolve issues. However, some customers experienced issues with their orders not being delivered or facing significant delays, with a few reporting a lack of communication from customer support regarding these problems. Additionally, a small number of reviewers found certain earrings to be uncomfortably heavy or to have posts that were too thick, causing discomfort or even falling off.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

People report positive experiences with quality. Many customers praise the great quality of the jewelry,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers consistently praise the speedy and... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the support team for being... See more

Order

Clients share ambiguous opinions on order experiences. Many customers praise the ease of ordering, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering was simple enough. I did worry about delivery but contacted the customer care helpline and they reviewed the order and chased it through and apologised so I can’t ask for more really. My... See more

Rated 5 out of 5 stars

Royal mail buggered up the order n didn’t deliver. Emailed and had a super quick response with a real human who cared and sent a replacement delivery first class arriving in time to gift at Christmas.... See more

Rated 5 out of 5 stars

I bought a necklace & earrings for myself, & a charm for a birthday gift. Really lovely quality items at great prices. The charm had a bit of a quality issue on one side, but this was quickly replaced... See more

Rated 5 out of 5 stars

Absolutely LOVE my haul from hoops and chains! I actually lost one of my earings almost as soon as I'd received them and emailed to ask if I could buy a singular one to make a pair again, they emailed... See more

Company details

  1. Jewelry Store

Written by the company

HOOPS + CHAINS LDN is a bold London-based jewellery brand specialising in fun statement waterproof pieces inspired by London culture. Taking cues from the U.K. rave scene, all pieces are designed in Brixton, South London. It's for people who aren't afraid to live their 'fuckit' moments and say what they think, even if they have to hide the chains under their clothes when it's time for work!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

238 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

My husband forgot to apply the code at…

My husband forgot to apply the code at checkout and my goods already shipped out to me I thought I'd chance my luck. Amazing cust service added on the freebie and sent out to me straight away.
Can't fault the service, kind and friendly!
Big 5* to Hoops and Chains London

21 May 2024
Unprompted review
Rated 2 out of 5 stars

Customer service was great but…

Customer service was great but warehouse poor as sent my parcel wrong way which I paid extra for (got refund ) as a gift to ho with us to the states don't never arrived in time, being returned on my return.

25 April 2024
Rated 5 out of 5 stars

Great range, gorgeous service

I can’t stop buying from the range of earrings and necklaces, loving the choices of gold/rose gold/silver mixing up my statement jewellery. Gorgeous customer service and rapid delivery too ✊🏼

29 April 2024
Unprompted review
Rated 2 out of 5 stars

Hoops & Chains is a brand I followed…

Hoops & Chains is a brand I followed online for a longtime and recently I made my first purchase.
Unfortunately the rope chain I bought fell off the first time I wore it & it was only because it was caught by my dungarees front pocket that I didn’t lose it. I’ve worn it a couple times since, but the clasp has now broken. So less than a week after it arrived it’s now not really wearable. Gutted. As overall it looked how I hoped it would.

29 March 2024
Rated 5 out of 5 stars

Love their stuff

Great company, ordered a few times, postage has always been free for me and the (wonderful) goods arrive like lightning, never any hassle or issues 😃

27 January 2024

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