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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, highlighting the great material, soft texture, and overall well-made items. Many reviewers are impressed with the unique designs and the comfortable fit of the clothing, often receiving compliments when worn. The delivery service is frequently mentioned as fast and efficient, with many people receiving their orders sooner than anticipated. However, some customers experienced issues with sizing, noting that items could run smaller or larger than expected, leading to difficulties with returns. A few other people also felt that the return policy was inconvenient, with some reporting difficulties in getting refunds or instructions for returning items.

What people talk about most

Product

Clients share positive opinions on product quality, fit, and design, with many expressing satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the good quality, durability, and... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers praising the fast shipping... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction and a... See more

Return policy

Customers had negative experiences with the return policy, with many describing it as a "joke" and the "worst... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Was offered a $20 credit for my review. It took a few tries to get the range of sizes correct based on the my body vs what I normally order. They're optional are pretty cool and I like how they c... See more

Rated 4 out of 5 stars

Never had a problem, I like the texture od the clothes I bought, but thought that one of them would be thicker, more warm but otherwise, fine! Took at least 3 weeks to ne delivered but im fine with it... See more

Rated 4 out of 5 stars

After my first lost package due to non delivery ! The custumer service send me another one that i ve finilly received ! And honestly , i m impressed by the quality. The custumer service made eve... See more


3.8

Great

TrustScore 4 out of 5

217 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolute scam - never received package

After reading a few positive reviews I decided to order from their website, I found 8 shirts I liked and decided to order all to justify the shipping costs. I never received my package and have been in contact with customer service many times now, and they only keep giving vague answers like "please check with your neighbor if they have accepted the package for you. Hope you receive it soon." It's been two months since it should've been delivered. It's obviously not going to turn up out of the blue now. They absolutely refuse to help whatsoever and take no responsibility! So now I'm out $200 and regretting letting myself be scammed by them...

10 August 2023
Unprompted review
Rated 1 out of 5 stars

Your site is a scam

Your site is a scam. I ordered clothes and you delivered to the wrong address and I have been emailing you for two weeks for support and no one answers. I would stay clear from ordering here ever again, and I will review you on every site telling everyone to avoid buying your clothes.

20 July 2023
Unprompted review
Rated 5 out of 5 stars

Two shirts, both fine!

I have ordered two shirts from Hoooyi, as I really liked their design. The package was sent out fairly quickly and my guess would be that it was delivered (in the Netherlands) after around 2 weeks, not too bad!

The shirts look great actually, the colors are quite bright and definitely resemble the products as shown on their website. Do note that the patterns on the fabric might have a somewhat different position, but as far as I know that’s quite common.

The material used isn’t top notch, but seems fair for the price. Quite comfortable, with a hint of a silky touch to it, as well as a soft shine. They seem to hold up well in the washing machine (40 degrees C, decent detergent), no shrinking or bleeding color so far.

The size calculator recommended a size S, but with a height of 1.86 m and weight of 70 kg, I decided to try size M. Though I can’t compare, size M seems to have been the better choice.

All in all, I’m definitely not disappointed. I have two nice shirts that I like wearing, with an interesting print, for decent money.

No further contact with Hoooyi was necessary, therefore I don’t have any experience with their customer support.

27 July 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!!

DO NOT USE!!
Placed and order which took 4 weeks to arrive. The clothes were too small, so I requested to return them, I had to pay for the returns postage to Germany, only for the exact same package to turn up at my door step 2 months later!
Pure scam!

14 July 2023
Unprompted review
Show reviews in all languages. (217 reviews)

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