The ordering process was easy, picking out my hoodie was the hard part since there are so many messages I liked. It takes longer than most companies to receive, but can’t really complain with the pri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The selection of shirts and hoodies is beautiful. I like that there is a selection of colors for many of them. I have bought 2 different hoodies to give as birthday gifts and I really appreciated be... See more
Company replied
Nice and easy to order but if ordering for a gift make sure that you give yourself 2-3 weeks before you need it... the products themselves are really nice soft and good quality, And on the plus side w... See more
Company replied
i am so very pleased by the customer support i have received helping me to resolve this problem! i understand that issues occur, but your ongoing commitment to make things right was outstanding! I... See more
Company replied
Company details
Written by the company
At Hoodies for Heroes, we believe change starts with you. That’s why every item we create is designed to make people smile, spark positivity, and support a greater purpose. We’re more than a clothing brand—we’re a movement to make the world a better place through everyday acts of kindness. A portion of every purchase helps support mental health programs across the globe, so your order doesn’t just look good—it does good, too. Whether you’re treating yourself or gifting someone who needs a little love, our goal is simple: to spread joy, empower people to make a difference, and remind others that they’re not alone. With over 100,000 customers and a growing community of kind, caring humans, we’re on a mission to create meaningful change—one smile, one product, and one act of kindness at a time. Because together, we can brighten the world—starting with yours.
Contact info
1823 Maryland Avenue, Unit 28149, 14305, Niagra Falls, United States
- support@hoodiesforheroes.shop
- hoodiesforheroes.shop
3.6
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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High Quality & Affordable
Your products are lovely.
High quality and affordable.
31 August 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Charline 🌸,
That is so lovely to hear.
We are really happy to know that you find our products both high quality and affordable. It means a lot to us that the pieces feel worth it while still carrying a message that matters.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind words and support. 🌸
hoodie
I have bought a few of these now the quality is really good great choice of sayings. These ones I bought for gifts so looking forward to giving them out. They are well tracked a bit longer for delivery. Happy with order
1 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Isobel 🌸,
It is wonderful to hear that you have come back for more.
We are so glad you are happy with the quality, the choice of sayings, and the tracking updates along the way. We also appreciate your patience with the delivery time, especially with these being gifts.
We hope the people receiving them love the messages as much as you do.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your continued support and kind feedback. 🌸
T-shirts Run Small
I loved the first of the sweatshirt I purchased previously and assumed the tshirts would be the same. They are not. They run much smaller. So that was disappointing.
**Update** While I was disappointed in the fit, I have changed my rating to a 5 as the customer service is phenomenal! Thank you, Hoodies for Heroes!
2 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Char,
Thank you for being honest with us.
We are really glad to know you loved the sweatshirt you purchased before, and we can understand why you expected the T-shirts to have a similar fit. We are sorry they ran much smaller than expected.
Feedback like this is very helpful because sizing can feel different across product styles, and we want customers to feel confident when choosing what will work best for them.
Please reach out to our team at support@hoodiesforheroes.shop with your order details so we can review this and assist you further.
Thank you again for sharing your experience with us. 🌸
Be careful everyone
Be careful everyone! Chinese companies are using American addresses and models so that you think they’re shipping from the USA when they are coming from China the quality is horrible. They always make a mistake and it takes forever to get to you. Please do not order from this company!
4 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Michelle,
We are sorry for the inconvenience and that your experience did not meet your expectations.
We appreciate you taking the time to share your feedback. Your comments help us review how we communicate shipping details, delivery timelines, and product information more clearly for our customers.
Please contact our team directly at support@hoodiesforheroes.shop with your order details so we can look into this properly and assist you further.
Thank you for bringing this to our attention. 🌸
Nice and easy to order but if ordering…
Nice and easy to order but if ordering for a gift make sure that you give yourself 2-3 weeks before you need it... the products themselves are really nice soft and good quality, And on the plus side we are helping people who need it
11 August 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Sharron 🌸,
We really appreciate this thoughtful feedback.
It is great to hear that ordering was easy and that you found the products soft, nice, and good quality. We also appreciate you mentioning the delivery timing for gifts, as that is helpful feedback for both our team and future customers.
Most of all, we are grateful that the meaning behind Hoodies for Heroes connected with you.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind support. 🌸
This company is great and helpful very…
This company is great and helpful very friendy, the blue bag with the happy faces made me smile so I'm so it would help so many other
Defo be buying again thank you
3 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Stephanie 🌸,
This made us smile. We are so happy to hear that you had a friendly and helpful experience with us.
It is lovely to know the blue happy face bag brought you joy, and we hope it continues to bring smiles to you and to others who see it.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
We truly appreciate your kind words and support. 🌸
Good work
I bought a sweatshirt for my sister for Christmas! I love the color, but I especially love the message. How wonderful of your company to support mental health. It is so needed; people should treat mental health like any other illness or disease. It is treatable.
So now I ordered bags for my sisters and my daughter. Thank you so much for your message and thank you for your work.😀😀❤️❤️
3 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Louise 🌸,
What a meaningful message to receive. We are so happy that the sweatshirt’s colour and message felt special to you, especially as a Christmas gift for your sister.
You are absolutely right that mental health deserves the same care, compassion, and understanding as any other health concern. It means so much to know that our message connected with you and inspired you to order bags for your sisters and daughter too.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kindness, support, and encouragement. 🌸
A great businless to deal with
A great businless to deal with! Excellent products sold for an important cause! Easy to correspond with too and I always get an answer within a day! Highly recommend Hoodies for Heroes!
2 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Carol 🌸,
This means so much to us. We are so glad you have had a great experience with our products, our cause, and our customer support.
Knowing that you feel heard and receive timely replies is very important to our team, and we truly appreciate your recommendation.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your lovely feedback and support. 🌸
Absolutely fitted sweatshirt lovely…
Absolutely fitted sweatshirt lovely colour
3 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Tina 🌸,
That is lovely to hear. We are so glad the sweatshirt fits well and that you love the colour.
It means a lot to know you are happy with your purchase.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind feedback and support. 🌸
Product to smile as you wear
They are always in contact about there products and keep you up dated on new products.
I recommend this company.
There products are comfortable and wash well, also packed lovely. Thankyou
2 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Kay 🌸,
What a lovely review to receive. We are so happy to know you feel kept updated and enjoy hearing about our new products.
It means a lot that the items have been comfortable, wash well, and arrived nicely packed. We truly appreciate your recommendation.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind feedback and support. 🌸
Pleased with both items,
Pleased with both items,
Think the charity they are supporting is excellent !
1 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Kay 🌸,
That is wonderful to hear. We are so glad you are pleased with both items.
It means a lot to know that the cause behind Hoodies for Heroes also connects with you. Your support helps us continue sharing messages of kindness, comfort, and hope.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your lovely feedback and support. 🌸
I thought the material would be a…
I thought the material would be a cotton/polyester blend, not what it is. Also, this runs small. Long wait time for shipping.
2 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Sandy,
We are sorry for the inconvenience and that the material, fit, and shipping time were not what you expected.
We appreciate you taking the time to share this feedback. It helps us review how we present our product details, sizing information, and delivery timelines more clearly for our customers.
Please contact our team directly at support@hoodiesforheroes.shop with your order details so we can take another careful look and assist you further.
Thank you for bringing this to our attention. 🌸
Was Trying to Shop Local
Company is based in China.
They dropship from a warehouse in Niagara Falls, hence the long delivery timeline.
Beware of the Heroes Club. It shows a $0 charge, but it is a subscription and you will be on the hook for $9.99 every month if you don’t cancel right away.
30 August 2026
Unprompted review
Reply from Hoodies For Heroes
Hi John,
We are sorry for the inconvenience.
We appreciate you taking the time to share your feedback. Your comments help us review how we explain shipping, delivery timelines, and the Heroes Club Subscription more clearly for our customers.
Please contact our team directly at support@hoodiesforheroes.shop with your order details so we can review your order or membership concern and assist you properly.
Thank you for bringing this to our attention. 🌸
Love my smile bag
Love my smile bag. Great customer service too. Replied to my query straight away. Thanks guys
1 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Gaynor 🌸,
That is so lovely to hear. We are really happy you love your smile bag and that our team was able to help with your query quickly.
It means a lot to know both the product and the service made your experience a good one.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind feedback and support. 🌸
Happy with my purchased.
1 September 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Ditas 🌸,
We are so glad to hear that you are happy with your purchase.
It means a lot to know you had a good experience with Hoodies for Heroes, and we truly appreciate your support.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your kind feedback. 🌸
The answer to my email is positive and…
The answer to my email is positive and well written. I feel respected and I appreciate that. I have sensory issues and the sweatshirt triggers them. I may have to donate it or return it.
I do want to say thank you for the way you handled my business!
31 August 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Judy 🌸,
Your message truly means a lot to us.
We are so glad you felt respected and supported in our reply. That is very important to our team, and we appreciate you sharing that with us.
We are also sorry to hear that the sweatshirt did not feel comfortable for your sensory needs. Please contact us directly at support@hoodiesforheroes.shop if you would like help reviewing your return options or if there is anything else we can do to assist.
Thank you for your kindness and for giving us the chance to support you. 🌸
A little obsessed with my bag and I’ve…
A little obsessed with my bag and I’ve had so many compliments ! I ordered two - one for myself & one for my sister in law’s birthday ! I love them so much I've now ordered one for my best friend who has mental health struggles!
They do take a while to arrive but are worth the wait !
17 August 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Nicola 🌸,
A little obsessed is exactly what we love to hear.
We are so happy your bag has been getting compliments and that you chose to share that same joy with your sister-in-law and best friend. It means so much that the mental health message behind our products connected with you in such a personal way.
We also appreciate your patience with the delivery time, and we are glad the bags felt worth the wait.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your lovely feedback and support. 🌸
I love all the bags I have bought
I love all the bags I have bought. great quality, happy to support mental health.
30 August 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Wanda 🌸,
It means a lot to hear that you love all the bags you have bought from us.
We are so glad the quality has made you happy, and we are truly grateful for your support of the mental health mission behind Hoodies for Heroes.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your lovely feedback and continued support. 🌸
Have a GOD Day, Not a Bad Day and always SMILE, Happy Face
Hi I love what you’re doing for us . My next purchase is a t-shirt. Keep up with your progress on the fine artwork and support for so many of us . I am looking forward to seeing newer designs printed, strength, hope, healing, energy and love smiling faces. Keep up the great work. Sincerely yours, Smilieface Fitts
30 August 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Dawn 🌸,
Your message made us smile.
We are so grateful for your kind words and for the support you have shown toward what Hoodies for Heroes is trying to share. It means a lot to know that the artwork, message, and purpose behind our products connect with you in such a meaningful way.
We love your ideas around strength, hope, healing, energy, love, and smiling faces. Those are exactly the kinds of messages we hope can lift others up.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your beautiful feedback and encouragement. 🌸
Well made products
Well made products. Cute. Great cause. Fast delivery. Very happy. :)
21 July 2026
Unprompted review
Reply from Hoodies For Heroes
Hi Michelle 🌸,
We are so happy to hear this.
It means a lot to know you found the products well made, cute, and connected with the cause behind Hoodies for Heroes. We are also glad your order arrived quickly and that you are very happy with your purchase.
You can always reach us at support@hoodiesforheroes.shop if you ever need anything.
Thank you for your lovely feedback and support. 🌸
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