Hoodie Lab Reviews 1,428

I express my dissatisfaction with the service I have received from this company in relation to a recent order. My experience has been disappointing on multiple fronts, and I feel compelled to document these issues so they may be addressed appropriately. The delivery of my order was delayed by five weeks beyond the timeframe originally communicated to me. Such an extensive delay is unacceptable and caused significant inconvenience. Reliable and transparent delivery timelines are fundamental expectations for any customer, and this experience has severely undermined my trust.
Refund Request and Communication Issues
Due to the delay, I requested a refund of the shipping charges. Although I was informed that my refund had been agreed, I have yet to receive confirmation of its processing. This lack of clarity has only added to my frustration.
Furthermore, I have sent a total of eleven emails regarding this matter, of which five remain unanswered. The absence of timely and effective communication from the customer service team is deeply concerning and reflects poorly on the company’s commitment to supporting its customers.
Based on my experience, I would strongly advise others to exercise caution when considering this company. Unfortunately, I will not be using this company again, as my trust has been eroded by this ‘shambles’ of a process.

I've ordered multiple times in the recent years, without any issue. My last order was a total disaster.
It took about a month to ship the clothes.
The sizing were all completely off.
I've always ordered XS, which fitted perfectly. This time, i could barely pass my head through tshirts collar.
I sent a complaint to the support as soon as received my order. It took them 10 days to respond, and their response was like the sizing: completely off. They offered me to send the upper size, which is not a solution in my opinion. I've asked for a return, days ago, I'm still waiting for their answer.
Worst customer experience in a while.

great kit at a great price

Very happy with the hoodie. My nephew is going to love it. It was on back order so took a bit longer. Communication was good when I inquired.

I ordered 2 times before, no issues. On the third (years later) order they sent clothes made out of low quality fabric. Returning the package was very slow, had to wait on avarega 2 weeks for a reply. The clothes were shipped back about 2 month ago since then they don't answer the emails and have not sent the refund. Currently the case is with the EU customer agency

I ordered a few items on hoodielab 2 1/2 months ago.
At first they kept me waiting and after payment the order status hasnt changed so i hit them up.
Support said something mustve been going wrong on their behalf and delivery will be assured.
Okay, another 2 weeks later i had my items in hand.
I was shocked about the sizes because i couldnt fit in there with half of my limbs, although i had just spend time measuring everything after their size table which gave me (a tall guy) an M.
So the only solution was to send it back, no return label in the package.
I hit support and again they admitted their mistake, this time a recent size table change was rensponsible for the size problem.
I got my return label after a short wait and asking very nicely.
Send it back to Sweden (from Germany) another week passed.
So Gls said it finally arrived, i thought maybe they refund me now, since i wrote a friendly request per email and its all there. Wrong! Nothing happened.
So, hit support, and the answer takes another day saying; your parcel hasnt arrived at their store.
another week goes by, still nothing.
And thats where i am now.
To say the least, the item quality isnt great, it's all plastic and sewing mistakes where visible.

The designs are fantastic and the shirts are great. I probably ordered 20 shirts by now for myself and others. The shirt fabric is comfy and durable. Even the shirts that I have worn for years still look great - and get lots of attention. I don't recommend many online stores but Hoodielab is great. They a take a little while to fabricate and ship - so plan ahead.

So... I ordered a college shirt and pants. The order took a month longer than agreed. I had to contact the store what was the status of my order. They said they would hurry up and ship it as soon as possible. It took another 2 weeks. I finally received my order. The size of the shirt and pants did not match the size ordered or the size chart at all. Now I have to return the product, which is also inconvenient because no return form or label came with the package. Well, I filed a return online and a day later I received the information for the return. But when I went to the post office to return the product, they said that the code had already been used and could not be accepted. This is a pretty ridiculous service in my opinion.

The hoodie itself is of good quality, fits well and is true to size.
I love the design and the details such as the hidden pocket inside the kangaroo pocket.
However, the whole experience was let down by the slow delivery and missed deadlines.
Payment to delivery was over 5 weeks.

I am ok with the purchase, i love the designs.
However the delivery a bit slow otherwise everything is ok.

Delivery took little bit longer than expected but it was definitely worth it. Products seem to be of very good quality. Rainbow leopard joggers are just fabulous (but my wife wants to kill me now :D)!

Items seem to be good quality. Let's see what's the situation after few washs.
As a big head guy, the necklines should be a little bigger or the fabric more elastic.
Funky Gorilla sweatshirt is more like orange than yellow.
Overall experince drops a little because of delivery company.

Well I received my purchase and I'm happy about my items Hoodie dress and zip up. The colours are bright, the pattern wonderful.
One item was wrong size and it was quite uncomplicated to fix that. I like it when a company handled problems well. So 5 stars...

Cons: crafting and processing order time is ridiculous long. Tracks status not working for months not weeks. Slow communication from seller. Wrong Hoodie delivered. Only offered to replaced wrong item after photo evidence. No form of compensation for nuisance Price is very inflated.
Pros: quality of printing. To improve : Comunication, Price, processing time, satisfaction guaranteed, customer service

Great item and excellent customer service - well done!

Great choice of design. Helpful support. Excellent material quality and vibrant print colours

Great variety of styles and colors and motifs! Took longer than I expected to receive the t-shirts, but they are of exceptional quality and my son loved them. Will definitely shop here again (but maybe no last minute-purchases...)!

Made a few orders from Hoodie Lab before and all was good, they are some of my favourite t shirts. However, this time it has been 3 months since I placed the order, and it has not arrived. I have emailed them numerous times to try and resolve it, they are now not responding to my request for a refund. I will go via my bank now. So unfortunately I cannot recommend Hoodie Lab anymore.

The hooded dresses are beautiful and the sizing is spot on. The colors and fabric exceeded my expectations, even better in person than in the photos. I stocked up; these items are exclusive here in Italy 😉 The customer service was extremely kind and helpful. It takes a little patience, but it's worth it.