Honexcompany Reviews 

735
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 463 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the easy website navigation and clear product descriptions. Many users report the product effectively reduces snoring, with some experiencing immediate and significant improvements in sleep quality. Reviewers also frequently mention the comfortable fit and solid quality of the mouthpiece. Conversely, a small portion of people found the product ineffective, uncomfortable, or made of flimsy plastic, questioning its quality. Some customers also noted concerns about the price, suggesting it was too high. A significant number of reviewers reported difficulties obtaining refunds, citing unresponsiveness or only partial offers.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some finding it effective for reducing snoring and... See more

Quality

Consumers find quality to be ambiguous, with many expressing disappointment, describing products as... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website easy to navigate and... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant difficulties in... See more

Price

Users describe negative interactions with price, with many reviewers feeling that the products are overpriced... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy website to navigate but I did not appreciate immediate additional marketing saying the item I'd just bought would not do the job of curing snoring and that I needed to spend a further 30$ for ano... See more

Rated 4 out of 5 stars

Well, it was a long shot. But with my wife always complaining and moving to her own room, i had to take c chance. It works, no doubt! But it takes some time to get used to it. It's not the most comf... See more

Rated 4 out of 5 stars

Does what it says on the tin! Generally, I sleep better - which is the main goal of the product. The snoring is mitigated but not completely gone however getting better sleep more than makes up for a... See more

Rated 4 out of 5 stars

Shipping takes a while and while I’m not good about keeping something in my mouth my watch shows a significant decrease in snoring while I wear it. Interesting to me to see actual evidence that it wor... See more



Contact info

3.4

Average

TrustScore 3.5 out of 5

735 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(735)

476 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Well, it actually works! Better than the alternatives

Well, it was a long shot. But with my wife always complaining and moving to her own room, i had to take c chance.
It works, no doubt! But it takes some time to get used to it. It's not the most comfortable, but I for sure know that it's better then all the alternatives! I do recommend, but persevere the first nights.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID ITS A SCAM

If i could put zero i would
This company is a SCAM do not buy any of their products included their apparently magnificent mouth piece it doesn't work … just a piece of plastic does nothing.
Oh and their 60 day satisfaction thing is a scam also they ask you to return it to Japan and you have to pay for shipping!!! Luckly i purchased with my credit card and got a refund phew!!! AVOID

8 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not buy before reading…

I purchased the Honex Anti-Snoring Mouthpiece because of the advertised satisfaction guarantee.
After using it consistently for two weeks and tracking my snoring with the SnoreLab app, I experienced no improvement.
When I requested a refund, I was first offered a partial refund of $10.78 to keep the product. A full refund was available only if I returned the product to Japan.
This is an important detail because the return shipping cost can be close to the value of the refund, making the “full refund” option economically impractical.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

I dont usually purchase from companys I…

I dont usually purchase from companys I dont know. It is scary, however as soon as I paid for the product I was immediately sent additional information about the product, the receipt and also helpfull excersises to strenghten the muscles. All very professional and timely.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

The material is soft

I felt your advertising explained the mouth piece very well. It helped in understanding how the mouthpiece will work also I like the softness of the material. I hope it will work for me.

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Warning! Read before buying!

Warning: Be very careful before ordering from Honex. Based on my experience, I feel this company operates like a scam.

I ordered a mouthpiece that's supposed to help with snoring, and my payment was taken immediately. However, I never received an order confirmation or an order number by email.

The customer service is terrible. There is no phone number to contact anyone, and getting a response is nearly impossible. Once they have your money, you're left with no way to verify your order or find out what's happening.

My experience has been extremely frustrating and disappointing. I feel like I paid for a product that may never arrive, with no way to get help. I strongly recommend avoiding Honex and purchasing from a company with transparent customer service and reliable communication.

24 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look