Homeward Reviews 

402
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers had a great experience with this company. Customers consistently appreciate the efficient service and helpful staff who make the property buying and selling process extremely smooth, transparent, and completely stress-free from start to finish. Consumers note that the professional team is very knowledgeable, highly responsive, and exceptionally clear in their communication throughout every single step of the entire transaction. Some reviewers were not happy with unexpected costs, hidden charges, and expensive fees that were suddenly charged for using the program. A few other people also felt that communication could be significantly improved regarding extra expenses and final charges that appeared after closing.

What people talk about most

Service

People report positive experiences with service, highlighting that the process is easy, transparent, and fast... See more

User experience

Reviewers express great satisfaction with user experience, highlighting how quick, easy, and straightforward... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising loan officers and team members for being... See more

Customer service

Users describe positive interactions with customer service, noting that the team communicated clearly and... See more

Price

Consumers find price to be ambiguous, as experiences vary widely regarding costs and financial returns. While... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've used Homeward's Buy Before You Sell program a number of times, and it really does make the buying and selling experience for the client more convenient. More than anything it helps to provide cer... See more

Company replied

Rated 4 out of 5 stars

Loan officers were terrific to work with. They were helpful, informative, and had good follow through. Underwriting drove me crazy with all the redundant information they asked us to provide. I thi... See more

Company replied


Company details

  1. Real Estate Agency
  2. Furniture Store

Written by the company

Don’t lose the home you love to a more competitive offer. Become a cash buyer today. Homeward enables you to make a cash offer that's four times more likely to win in today's competitive real estate market. And, if you already own a home, Homeward empowers you to buy with cash before you sell. You'll know where you're moving before you list your home and can skip the hassle of showing your house while you live in it. Get approved today and you'll be ready to make a cash offer as soon as the home you want comes on the market.


Contact info

4.2

Great

TrustScore 4 out of 5

402 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(402)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy, simultaneous buy and sell

Using Homeward helped us in a number of ways throughout the process. For one, we had a stronger negotiating position when we found the house we wanted. Then, we were able to move in sooner while still working to sell our old house, and since we have small children, this was a real blessing. My account manager Eric Layton was amazing to work with - very transparent throughout the process and I genuinely felt like he had our best interests at heart

While you end up paying more for using Homeward, I believe we ended up saving money in the long run by being able to negotiate our buying price down, avoiding high-cost short-term rentals during the transition, and the credits that Homeward gave us for managing both the title on both sides of the transaction.

20 June 2023
Rated 4 out of 5 stars

Overall - great experience!

Overall, we were pleased with the experience. The convenience fee - for us - was just that….it made the purchase possible and made it more convenient for us. We were able to move in to our new home early. My only reservation in giving a 5 star review is that we felt like their financing wasn’t super willing to work with us - until we secured financing elsewhere. Then - they came after us to try to get our business. Not a terrible strategy, but it caused a little unnecessary stress when we were trying to move. I worried about “hidden fees” but we never ran in to anything. Stay in communication with the person that is assigned to you! I cannot stress this enough - they are there to help and will advocate for you. They have done it before (at least the gentleman assigned to us - jerome - had) and he was so helpful…even talked me down when I was freaking out and wondering if I had done the right thing. Bottom line - Homeward was right for us - no hidden fees - great customer support - a little pushy about using their financing (which we did not and it was still great with no hidden fees)

30 May 2023
Rated 5 out of 5 stars

My real estate agent recommended…

My real estate agent recommended Homeward to help me with a difficult situation. I can’t say enough great things about Homeward. They are transparent about the entire process before you begin so you can track where you are in the process. Everyone I communicated with was very professional, courteous and invested in creating a seamless experience. My experience with Homeward was truly life changing and I don’t know where I would have been without their help.

30 March 2023
Rated 1 out of 5 stars

Agents please save your reputation and…

Agents please save your reputation and stay away from Homeward. They only care about your referrals and will treat you and your customers like trash. Please read their employee reviews on Glassdoor to see what kind of company they are. They have ruined the reputation of two of my closest allies in Real Estate and lost our clients thousands in Earnest Money Deposits for their lack of care. Please do your research and read the truth from their employees. They are only still in business to steel money from their investors, you won't see them next year.

1 January 2023
Unprompted review
Rated 2 out of 5 stars

We had a horrible experience with thi…

We had a horrible experience with this company. We had trouble getting anyone to call us back to answer questions. The people were very communicative till we signed the contract and that's when it ended. The paperwork was far off what the final paperwork said. It took 5 months for our other house to sell and the rent was outrageous. They made us pay all the taxes even though we were only ther 3 months of the year. The housing market was tough at this time which contributed to the problems sell our other house.

17 February 2023
Unprompted review
Rated 5 out of 5 stars

Homeward was absolutely amazing!

Homeward was absolutely amazing!! They made our entire process seamless and smooth. They communicated well and were always available to answer questions. We will definitely use them again in the future!! Highly recommend!

11 January 2023
Rated 1 out of 5 stars

Hidden fees, nobody knows what's going on and poor communication

BUYER BEWARE!!!!!

We thought homework was going to be a great option. After using my home as collateral, selling it, and then trying to finance the home that we bought with them, we learned my husband's job is going to be obsolete and they were transferring him out of state. I was balance between three different people who didn't seem to know what was going on, and just skip very minimal invoices. Nothing in detail. I have yet to speak to a person over the phone. It's all by email. if you want to get hit with hidden fees at the end and terrible communication by all means, go with them, but I would steer clear.

5 January 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look