Homeward Reviews 

Homeward was convenient accommodating and informative

We didn't have any problems with homeward, our problems were with our agent. If we would have had a better agent we probably would have had sold it sooner and for more. We were very pleased with Homeward.

Ease of the whole process.

Homeward does business in other markets outside of their Austin, TX base.

We honestly can not tell you to run from Homeward fast enough. We do not understand how they have so many high star good reviews, they must buy reviews and/or delete the bad ones. We can’t be the only ones with truly a horrible experience.

Yes, we knew there was a gamble in taking this route to sell our home but had no idea Homeward would take every opportunity to take advantage of us.

-We were adamantly told by Homeward and the contracted realtor assigned. That not only would our house sell quickly but for the top dollar amount they offered based on their expertise. They lowered the price without consulting us and also ended up accepting a contract on our home without negotiating with us. Which we were told we’d be part of this process. They accepted an offer $30K lower than what they said they could sell it for and originally listed the house for. Also took them 99 days to sell the house.

-Our Closing was significantly delayed because we needed to pause to catch up with the house we were buying. However, no one ever informed us if we didn’t close as originally scheduled, we’d have to wait 11 more days to close due to they don’t do closings during the end of the month. This caused significant problems with the house we were buying and resulted in having to do business and paperwork while we drove 2200 miles to our new home. Very inconvenient and not the kind of paperwork you want to be signing on your phone. Had we knew they wouldn’t do closings at that time we would have kept our original closing date. Also, ended up having to close with Homeward on our kitchen island with movers swarming everywhere due to the delay.

-Homeward spent $6K in repair costs when we signed a contract stating $0 were needed to repair our home. This was deducted from our final amount owed. We were never told repairs were being done or asked.

-Our fire alarms were sounding for over 24hrs. Realtor agency as well as the realtor were notified. Took them over 24 hrs to get to the house to rectify and establish everything was ok. Mind you, you are still responsible even though you no longer own the house because you carry the insurance policy should the house burn to the ground or anything else happens.

-Final closing was delayed and we had to contact the realtor to find out. We wanted to confirm before canceling insurance and utilities.

-Homeward will pad their out of pocket with the line item adjustment/listing cost adjustment for your final payment even though you are charged a significant fee in this category when you do your original closing. We are talking $1,000’s…

-We were told we’d receive funds for the final payment day of closing, it took Homeward 13 days to fund and having to ask several times for them to send the payment.

We had many other issues but these are the top ones and most significant.

The purchase of my property went smoothly from start to finish. The team was always accessible to provide assistance. Their agents exhibit patience and care, making every effort to promptly resolve any issues. I commend the entire team for creating an excellent selling experience. I highly Homeward!

Homeward made our buying and selling experience a smooth transition. We were able to make a competitive cash offer and have the time we needed to make repairs to our old home in order to sell in this market.

The overall service and communication at all times. From the very beginning of the process to the final sale of my previous home

I have 2 dogs and 3 cats and Homeward made it possible to move them one time. The conventional way of selling a home would have stressed out my pets and me in the process, moving them in and out. One time and we’re done. Thanks Homeward.
Sincerely,
PM

Wish I could give negative stars. Please avoid homeward at all costs. My home is taking longer than expected to sell so I was looking at working with homeward and got approved for their program paid them $12K earnest money and had inspections done on the home I had them put an offer in on, only for them to come back and tell me I was not approved with their lenders. I came into this process already approved with my own lender I did not need their lender, but they would not let me continue the process with my VA lender. I cancelled before the inspection period ended so I can get my $12K back. I was supposed to get my money back within 2 business days and it's been more like 2 weeks and a lot of emails and phone calls back and forth with no response back. They have the worst communication because you are working with 5 different people at once instead of one person and neither of them communicate to each other. Their customer service is terrible, and I have been trying to get in touch with someone at management level to see if I can somehow get reimbursed for the money I spent on the inspections since they approved me from the start.

Homeward has professional, polite staff that was very helpful in promptly answering all my questions.

Using the homeward program we were told that our offer would be like a cash offer and help with closing on a house. I wish I had never used this program. The different departments do not communicate with each other, no one answers the phone, no call backs. You fill out forms on their website and they disappear. This program was so stressful for me and my wife. Original contract was amended for a lower price but Homeward kept screwing that up, different fees, being grandfathered in on rate charges, this was literally the most frustrating thing I have ever done. Filled out their 927 pages of financial stuff just to be told it wasn't right (Had to do this several times) I'm already going bald and pulled out the remaining hair do to these i--ots. Stay away from Homeward cash offer program. Wish I would have got a mortgage from my credit union.

The easiest way to make a cash offer on the house you want!

Cash offer from company helped us to get our dream house. Company is ensuring that process is simple for the house buyers and closing happens on time. Loan officer and customer service experience manager really ensured that there is a daily connection between client and Homeward about the documents and process! Overall, I liked Homeward because of the team who helped us from start to end !! Thanks to Sean/Jerome/ Diana/Melinda in this whole house buying journey!?

This service used to be amazing but since COVID it's rubbish. They used to do weekly calls but now just send stock regardless if it is needed.

The process was easy and once we were ready to close on both houses, the transactions went quickly.

Efficient, friendly, fast BUT expensive!

Great Company! It is a perfect solution to getting your next home without the hassle of a contingency. Highly recommend. They are personable, and accommodating to your needs.

The process from start to finish was less stressful than if we had done a traditional contingent offer. Even though we end up selling our house quickly, you never know how those things are going to go and knowing that we could put in a cash offer on our dream house made it worth the extra fees. Between our amazing realtor, not related to homeward, and the homeward mortgage and title team, we had all of our questions answered and things went smoothly.

The process from loan approval to being a cash buyer to having time to sell my home was so easy. I would not have been able to do with with out the Homeward program. Initial paperwork was signed April 26th. Homeward closed June 1. June 28th completed the purchase. So easy and not one issue during the process.

Homeward is an extremely valuable option to offer my clients! I've had such a great experience working with Rachel and her team! I cannot recommend them highly enough!!