HomeVision Reviews 

Told on two separate occasions a engineer would call for an estimate, two days later , failed to attend.
Don't waste your valuable time for requesting an appointment.

Thank you Brian for being a true gentleman,curtious and professional

I booked a home site visit and have been waiting for over 20 days. During this time, I have been given multiple appointment dates—Monday, then Wednesday, then Friday, then Monday again. Every time, I rearranged my schedule and waited at home for several hours, but no engineer ever arrived.

The communication has been very poor, and no one has taken responsibility or provided a reliable update. After repeatedly wasting my time, I have completely lost confidence in this company.

Based on my personal experience, I cannot recommend this company. If they cannot keep a simple appointment or respect their customers’ time, I would think carefully before using their services.

Put in an online form for a quote request on a Sunday and the job was done by 5pm on Monday. Needed a wall mounted TV taken down and a new one put up - engineer was great, open and honest about price all the way through as extra work was needed (yes, it's a bit expensive but you absolutely get what you pay for). New mount from the van, measured and fixed on the wall at an appropriate height and suitable for the TV. Had to help him get it up there as he was alone, but clear simple instructions given and the job was sorted. Thoroughly recommend this company, they were very good and very professional.

I called to have starlink fitted and made an appointment, at 4.30 they called to cancel, so I rearranged the appointment and late in the day they cancelled again! Apparently the engineer couldn't get to me yet I had an appointment booked. The next cancellation was due to unforeseen circumstances. So I'm going to book with someone else. Very poor!

Do not use this company. They charged an excessive amount for fitting my Manhattan Aero unit. They charged me £295+VAT to plug in a box I could have got from John Lewis for £89 that I could have installed myself. Not transparent about costing, unreliable, request payment on the spot. Avoid at all costs!

This company wasted our time! First of all with delays, and when finally they turned up, days later, advised the job of fitting a TV to a wall would cost £400 after initially indicating an amount of £135! They then stated their insurance company would not cover the job, and attempted to sell us another wall bracket suggesting Samsungs was not up to the job! Certainly didn’t disappoint my sense of humour! What a great laugh 🤣😂🤣

The guy they sent didn’t seem to know what he was doing. My home camera worked but didn’t record anything I could just see the image on the TV screen but no playback, he fumbled around the system and said “well everything is working but not recording “ I told them that on the phone when I booked the appointment, so just 20 minutes later he left after taking £114 from me and not fixing anything, just saying it could be the hard drive, COULD is no diagnosis!

Requested a quote. Given date and time window. Cancelled. They were Unable to attend. Agreed time window for following day . No show. Spoke to company. Not interested. No apology, no explanation. Rubbish company.

Don't bother with this company unless you enjoy being messed around. They registered my job but I did not receive a call from the engineer the next day to arrange a visit. Will be looking elsewhere.

Three appointments made they failed to attend all three ..don't bother wasting your time

I was booked in for an appointment to fix my wifi, they repeatedly didn't turn up when booked, rescheduled, didn't turn up again... 5 times. We went with someone else in the end - useless.

Awful experience. Their schedulers appear to be completely disconnected from the reality of their on-site engineers. Lots of great promises, poor delivery.

Very disappointed with the service. The staff showed a poor attitude throughout the interaction and seemed uninterested in helping. When I raised my concerns, no effort was made to provide a solution or offer any alternatives. Instead of addressing the issue professionally, I felt dismissed and undervalued as a customer. A better approach to customer service and problem-solving is definitely needed.

My mum needed her aerial fitted as hers had snapped. She found Home Vision via a Google search as they were local to her. She had an immediate telephone response within minutes of her enquiry. An aerial engineer came out the next day who arrived on time. He was a lovely friendly chap who put my mum at ease and explained everything. Old one down and new one up. What more can I say about the efficient service. Reasonable price for the work carried out and a very happy mum who has her lifeline back.

Very pleasant and knowledgeable engineer, happy to explain what was being done and why, end result TV tuned and up and running within a very short time. Would highly recommend

They book you for a visit then continually cancel claiming that a job over run so you go to the back of the queue. If you complain it doesn't even get a call back

I needed 2 existing Chimney TV Aerials and cable checking and so called Home Vision Friday Afternoon and they quoted me price to inspect and made appointment for first job next morning. Tom, very pleasant and professional Engineer attended on time and found cable damage on roof and existing aerial fixings very rusty and connection boxes deteriorated. Checked with me what I preferred to do and agreed to disconnect and remove both aerials and cable and replace with new aerial and run new cable down to television. Made very neat job and ran cable in to house through previous hole to television. He checked signal strength, retuned TV and set to correct region and checked now extremely clear picture quality. Unfortunately due to work carried out, the price was far more than I was expecting and my Card Payment was Declined. The Engineer even gave me a lift to the Bank and then the Post Office so I was able to get the cash required. So in conclusion, expensive when VAT added but very prompt service, 100% Signal, 100% Efficient and pleasant Engineer. Thankyou.

Booked at 9.30 am for an emergency call out. Rang at 4pm to tell me that they now would no longer be able to make it. They offered a ‘try’ appointment for the following morning. Called at 10.30 the following morning to tell me the driver had to go home and they couldn’t make it. As a honest company- a complete and utter waste of time.

Failed to attend for the 3rd time, excuse the same that the engineer is stuck on a job. Wasted almost a week waiting for these lot to turn up. Would not recommend. Don’t waste your time like we did.