Homestay.com Reviews 

5,905
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I stayed at a Homestay.com property in the Vancouver area in December 2025 and left early on 28 December. I reported the host's conduct to Homestay support on 1 January 2026. What I reporte... See more

Rated 1 out of 5 stars

I booked accommodation through Homestay 8 months ahead of my check in date. The booking was cancelled at late notice and Homestay offered no support whatsoever. I have had a terrible experience and... See more

Rated 5 out of 5 stars

This platform is absolutely amazing! Unlike Airbnb, it’s not just about making money – it’s about real connections and cultural exchange. Here, you can truly interact with your guests and build mean... See more

Company replied

Rated 5 out of 5 stars

Quick feedback on Homestay: really good experience on my end. I was helped by Felipe from support — he was great, very responsive and genuinely helpful. Even in a slightly complicated situation... See more

Company replied

Company details

  1. Business Services

Written by the company

Homestay.com is a global accommodation booking website for people seeking a real and genuine travel experience. It allows someone to book a room in another person’s home. What makes a homestay so unique is the people. Each homestay has a host there to welcome guests into their home and offer guidance and assistance during the stay. At the core of the homestay experience is a host being present to welcome the guest into their home. Our guests will meet the people from the community they’re visiting and enjoy a genuinely local experience.


Contact info

2.1

Poor

TrustScore 2 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

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2.1

All reviews

(5,905)

12 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great website

Great website, clear info, friendly people. I haven't completed my booking but the booking process was really simple.

22 January 2018
Unprompted review
Rated 5 out of 5 stars

Julia is awsome

Julia is awsome. Always replyed to my emails fast. Cant wait to meet her and stay at her place :). She Answered all the questions I had! Shes going to be an amazing host !!

22 January 2018
Unprompted review
Rated 5 out of 5 stars

My stay with Susanna

Very happy with my first experience with homestay . Susanna and James are very nice to stay with . Very welcoming and friendly . We had a great time and I felt like home while staying at their place . I strongly recommend staying with such a nice family and I would definitely love to stay with them again if I am back in Dublin.

21 January 2018
Unprompted review
Rated 5 out of 5 stars

Un séjour inoubliable

Un séjour inoubliable auprès de Jason pour cette fin d’année 2017. Il n’y avait que Jason car Ai et les enfants étaient en vacances à ce moment là. Jason s’est remarquablement bien occupé de nous. Il est venu nous chercher à la gare, il nous a montré le quartier et les bonnes adresses (restaurants, boutiques, etc.). Il nous a fait de bons petit-déjeuners et nous a donné beaucoup d’attentions ! Nous le remercierons jamais assez ! Nous avons aussi passé le 31 décembre ensemble au temple et il a été super car il nous a expliqué toutes les traditions des japonais au nouvel an. C’était vraiment sympathique et nous avons eu le coeur lourd quand nous nous sommes dit au revoir. En tout cas, si nous revenons à Tokyo, nous irons certainement chez Ai et Jason. Concernant la chambre, elle était spacieuse et très agréable (bien éclairée). Nous avions aussi à disposition le toit de la maison et une vue incroyable sur la sky tree. Un séjour incroyable et inoubliable. Merci pour tout ! Florian & Laura Ynesta
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An unforgettable stay with Jason for the end of 2017. There was only Jason Ai car and children were on vacation at that time. Jason did a good job of us. He picked us up at the train station, showed us the neighborhood and the good addresses (restaurants, shops, etc.). He made us good breakfasts and gave us a lot of attention! We will never thank him enough! We also spent December 31 together at the temple and he has a great because he explained all the traditions of Japanese to the New Year. It was really nice and we had a heavy heart when we are goodbye. In any case, we are coming back to Tokyo, we will certainly go to Ai and Jason. Regarding the room, it was spacious and very nice. We also had the aircraft available at the house and an incredible view of the sky tree. An incredible and unforgettable stay. Thank you for everything! Florian & Laura Ynesta

20 January 2018
Unprompted review
Rated 5 out of 5 stars

Made reservations in Cuba

Made reservations in Cuba. They contacted me within 15 minutes. Owner of property have answer me every questions, via emails
Very smooth process.

19 January 2018
Unprompted review

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